DBS check application forms are very easy to fill in. It was a great communication after we submitted our forms, informing us step by step of a checking progress. We received our DBS certificates seve... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
★★★★★ Excellent, hassle-free DBS service Really pleased with the service from DBS Umbrella Solution. Lottie Thompson looked after my application from start to finish and was fantastic throughout... See more
Company replied
The application form was quite easy and straight forward to fill. Nevertheless, in my opinion, for Married people who still use their first name till date, the part that asked “used until” wasn’t nec... See more
Company replied
Completing my DBS was a quick, easy and stress-free experience. Lottie was really helpful when an issue surfaced and helped me to resolve it in in seconds on my behalf. Lottie & DBS also kept me upd... See more
Company replied
Company details
- #17 of 21 best companies in Business administration service
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- #12 of 16 best companies in Dentist
Written by the company
DBS Umbrella Solution team provides free e-bulk quote and no obligation advice. Our team of experts are ready to help! DBS Umbrella Solution delivers the highest level of customer service through our team of experts on hand to guide you through the DBS process. Whatever your preferred style of communication, you can be assured your enquiry will be dealt with quickly and efficiently. Our team can be reached on: Telephone: 01206 913154 / 01206913155 Email: dbs@dbscheck.org Or why not try, our instant chat facility found on our website or call back service, available by completing our registration form and selecting a time and date convenient for you! You will also have the option to subscribe to our newsletter so you can be updated on information that matters. Our services include: Enhanced DBS Checks, Standards DBS Checks, Basic DBS Checks and Volunteer Checks.
Contact info
35-39 LONDON ROAD, CO3 0AJ, Colchester (Essex), United Kingdom
- 01206913154
- dbs@dbscheck.org
- dbscheck.org
4.5
Excellent
278 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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It was a very frustrating experience
It was a very frustrating experience. At first the third party app did not work. I then tried the website and that also did not work. I uploaded passport and license documents multiple times. Each time I got a message saying it was completed but then it actually wasn't...?? After a week of doing this I had to send everything for a manual check. I've not received the certificate yet...let's hope that is more streamlined. Would not recommend.
18 August 2026
Unprompted review
Reply from DBS Umbrella Solution
We’re sorry to hear you found the process frustrating and appreciate you taking the time to leave your feedback.
We do want to clarify how the digital ID process works, as uploading the documents is only one part of the process. Once the passport and driving licence have been uploaded, the applicant also needs to scan the QR code to securely transfer the completed information to us. It is possible for the documents to show as successfully uploaded within the app, while the application itself has not yet been transferred to us if this final step has not been completed.
We completely understand that this may not have been clear, and we’re sorry you had to repeat the process several times. Had you contacted us during this time, our team would have been happy to assist and check what stage the application had reached rather than you having to spend a week trying to resolve it yourself.
We’re also sorry that you ultimately had to proceed with a manual ID check and appreciate your frustration. We hope the remainder of your application is completed as smoothly as possible.
DBS Umbrella Solutions
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Amazing and quick service
It was very quick and you get full support from your account manager (mine was Maisie). You can ask them any questions about the process and they will answer almost immediately.
28 August 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
★★★★★ Excellent
★★★★★ Excellent, hassle-free DBS service
Really pleased with the service from DBS Umbrella Solution. Lottie Thompson looked after my application from start to finish and was fantastic throughout — clear communication, quick responses to my questions, and kept me updated at every stage. Made what can be a stressful process completely straightforward.
Would definitely recommend, and particular thanks to Lottie for her help.
20 August 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Completing my DBS was a quick, easy & stress-free experience
Completing my DBS was a quick, easy and stress-free experience. Lottie was really helpful when an issue surfaced and helped me to resolve it in in seconds on my behalf. Lottie & DBS also kept me updated on the progress of my DBS certificate issue. Amazing.
Thanks Lottie 😊
29 July 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Disappointed with the substantial time delay
The initial submission of details and evidence was a simple and effective process. Stage 1, 2 & 3 were marked as complete in 2 days, 18th-20th May.
Stage 4 was marked as in progress from the 20th May until 29th of July, during which time I did contact the helpline following the 60 days wait time. A chaser was eventually placed on the DBS after my call on the 29th July, 70 days at stage 4. This process was not marked complete until the 12th August and represented a change of completion date at stage 3 from the 20th May to the 9th August.
At the time of leaving this review, 13th August, it has been confirmed via email that the DBS is complete: I am still awaiting the physical certificate.
From submission on 16th May until today 13th August it has been over 3 months and I still do not have my paper DBS copy. As such, I have been unable to begin my new position which in itself has caused considerable stress.
13 August 2026
Unprompted review
Reply from DBS Umbrella Solution
Hello Michelle,
Thank you for taking the time to leave a review. We are pleased to hear that you found the initial submission of your details effective, and that your application progressed through the first 3 stages within just a few days.
We are, however, very sorry to hear about the stress and frustration caused by the length of time your application then remained at Stage 4. Once an application has been submitted to the DBS, any time spent at Stage 4 is dependent on the relevant police authorities completing their checks. Unfortunately, as an Umbrella Body, we do not have any control over these checks or the timescales involved.
We are also pleased that your DBS check has now been completed. The printing and posting of the physical certificate is handled directly by the DBS but has been sent out Royal Mail 2nd Class and you should be receiving this by next week.
Thank you again for your feedback, and we wish you all the best in your new position.
DBS Umbrella Solution
Form was straight forward and simple to…
Form was straight forward and simple to use and easy to understand.
Thanks for your help.
12 August 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Very quick only took 1 week.
Very quick only took 1 week.
Lottie was very helpful and more than happy to reassure me that I had filled everything out correctly.
Thanks Julie-Ann
7 August 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
I don't often write reviews but I must…
I don't often write reviews but I must say this is one of the quickest DBS I have ever done. They are very fast and efficient. Lottie is very responsive and made me feel very reassured in her telephone discussion and emails, all my questions were answered even the silliest ones. Thank you Lottie, you the best!!
28 July 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Very straight forward and easy to apply…
Very straight forward and easy to apply for an enhanced DBS. From applying to completion it has taken a week, im just awaiting my certificate. Quick and easy uploading ID documents on the Post Office ID app. Would recommend this company every time.
24 July 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Easy system to follow
Easy system to follow. All done electronic which I love. My job related to working in high security places and done a lot of DBS check many times throughout the years. This app is the best one by far.. 10/10👍😊🤘
21 July 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
The personal support was excellent.
4 June 2026
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Swift service.
7 June 2026
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Very complicated method to apply
Very complicated method to apply. Use of two websites to complete application. Very user unfriendly.
4 June 2026
Reply from DBS Umbrella Solution
Hello Caroline,
Thank you for your feedback. We're sorry to hear that you found the application process complicated.
Our DBS application process involves two separate websites: one for completing the DBS application itself and another for making payment.
Unfortunately, these functions cannot currently be combined onto a single platform, and we appreciate that this can sometimes cause confusion for applicants.
That said, we can see that the application was completed successfully, with the personal details section submitted shortly after the login details were received and the DBS completing within one day of submission to the police.
We are always looking for ways to make the process clearer and more user-friendly, and we appreciate your comments as they help us identify areas for improvement.
Thank you,
DBS Umbrella Solution
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Simple and easy to submit all the info
28 April 2026
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Easy and fast process
Easy and fast process. Great customer service: friendly and informative on the status of each application.
1 May 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
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