Gustharts Ltd Reviews 

1,657
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I ordered Stihl HSA 26 Cordless Garden Shears late on Tuesday which were delivered early on Thursday so less than 2 days. The order process was nice and simple and I received a prompt confirmation of... See more

Rated 5 out of 5 stars

Would highly reccomend , first class service and fast delivery , great company would defintly use again

Rated 5 out of 5 stars

Blagdon depot is amazing and the staff are equal to it. Very knowledgeable and courteous. The member of staff who served me was unable to find the part I required as it was not in stock although th... See more

Rated 5 out of 5 stars

Needed two batteries for our Stijl hedgecutters urgently when it became apparent the old ones were worn out. With the ‘garden maintenance’ team kicking their heels, a fast delivery was crucial. Phon... See more

Company details

  1. Arborist and Tree Surgeon
  2. also in
  3. Farm Equipment Repair Service
  4. Farm equipment supplier
  5. Landscaping Supply Shop
  6. Lawn mower repair service
  7. Lawn Mower Shop

About Gustharts Ltd

Written by the company

Gustharts the UK's Leading Tree Surgeon Supplier

Established in 1985, Gustharts is a Family-run Arborist Supplies Shop and STIHL Machine Sales, Service and Repair Business Based in Northumberland, UK.

We Have Over 92 Years of Experience Between Us, and We Offer a Wide Range of Tree Surgeon Equipment and Garden Tool Machinery, Including Chainsaws, Lawn Mowers, Hedge Trimmers, and More. We Also Offer a Full Range of Servicing and Repair Services for All Makes of Arborist and Garden Machinery.

Trusted by professionals. Your go-to for STIHL, Petzl, Arbortec, Pfanner, DMM, STEIN, Teufelberger and industry-leading brands. Equip yourself for success. SHOP NOW CONTACT US


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(1,657)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Less Than 2 Days from Order to Delivery

I ordered Stihl HSA 26 Cordless Garden Shears late on Tuesday which were delivered early on Thursday so less than 2 days. The order process was nice and simple and I received a prompt confirmation of my order and regular updates. Gustharts had the best price and were one of the few suppliers that had the Stihl shears in stock. As an added bonus I got a free second battery. Great service. Thanks Gustharts

8 October 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Apart from stocking the cordless Stilh Chainsaw at the lowest price I could find on the internet it was delivered within 24hrs of ordering, so you cant get better service than that!

25 September 2026
Unprompted review
Rated 5 out of 5 stars

The guys at Gustharts are helpful and…

The guys at Gustharts are helpful and knowledgeable.
I made several contacts with them to make sure I was purchasing the right product. They responded immediately each time. Shipping was fast and the product was perfect. Thanks.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Blagdon depot is amazing and the staff…

Blagdon depot is amazing and the staff are equal to it.
Very knowledgeable and courteous. The member of staff who served me was unable to find the part I required as it was not in stock although there would not be a delay in getting it. however he removed the part from a display stock item in order to avoid inconvenience for me. Considerate and professional decision much appreciated

10 August 2026
Unprompted review
Rated 5 out of 5 stars

First class service.

Purchased from Gustharts both online and in store and have had a great experience on both occasions very helpful and great product knowledge would highly recommend for all your gardening needs.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Premier service

All the staff I dealt with at this company can only be described as first class. Gustharts say what they do and do what they say. I have no doubts in recommending Gustharts for their excellent service

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Purchase of suitable strimmer.…

Harry took a great deal of trouble to find the strimmer which suited me, and then showed me exactly how to use it. He gave me the confidence to use it myself.

Date is approximate, my memory is at fault, but it was in spring 2026.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Very impressive service.

This is the 2nd time I have dealt with Gustharts Ltd, and on both occasions I have found the staff to be very, very helpful & knowledgeable about all of the products. This is very good news for someone who is not a tradesman but wants quality equipment for personal use (buy once - buy the best). On this occasion it was Ryan who gave me advice resulting an another sale. He even gave me advice on how to claim a "cash back" - what more can you ask for?
Well done to one and all.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Asked me that my order is fraud WTF is

Paid the full amount in advance, but they canceled my order claiming it was a "fraudulent transaction." To make it worse, their refund caused me a loss of $22–$23 due to bank/exchange rates. Terrible experience, false accusations, and they literally cost me money and time! why my payment is not authentic tell me, as i pay full amount in advance, then tell me people how can i fraud them LOL

18 June 2026
Unprompted review
Gustharts Ltd logo

Reply from Gustharts Ltd

Thank you for taking the time to share your feedback. We’re sorry to hear you were disappointed with your experience.

To protect both our customers and our business, all orders are subject to routine security checks. Unfortunately, your order did not pass our verification process, so we were unable to proceed and issued a full refund to the original payment method.

We appreciate that any differences caused by exchange rates or bank fees can be frustrating. However, these charges are applied by the payment provider or bank and are outside of our control.

We take online security seriously and must make decisions that help protect our customers from potential fraud. We appreciate your understanding.

Kind regards,
Gustharts

Rated 5 out of 5 stars

Second to none

I’ve tried but failed to find a chink in Gustharts armour

The staff are clearly treated well and it has shown in all communication since they’ve been my supplier for the last 4 years

It’s beyond good service.

Daniel and the team are extremely knowledgeable and excellent at their jobs, going beyond every single time to make sure my and many other business owners continue to run smoothly

Efficient doesn’t even come close to

Thank you thank you thank you

🙏🏼 🙏🏼🙏🏼

Barney

5 June 2026
Unprompted review
Rated 5 out of 5 stars

I am an impressed new customer…

I am a brand new customer & was extremely impressed by the customer experience I received this afternoon 5th June by Rob for the first visit. He went out of his way to find a spring to fit the head of my Echo strimmer. He even took one out of a Stihl strimmer head to see if it would fit. Reassembled my head & checked it was working. It did the job!!! I will be bringing my machinery at the end of this season for servicing. Also they have a very attractive shop with everything you need for gardening & tree work.
Excellent business!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Lawnmower parts

Very helpful when I went for parts for my Hayter lawnmower, not only good service but good advice which proved invaluable in getting my machine working again.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service,I had an email apologising that delivery was slightly delayed to my postcode area (a normal occurrence to IV), altogether communication around purchase was fantastic.

20 March 2026
Unprompted review

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