Gtech Reviews 

This is the second time I have ordered and paid for next day delivery from Gtech and the product has not been delivered on time. This time the product was lost and Gtech REFUSED to refund the extra I paid saying they do not guarantee next day even if paid for. So really no point in paying the extra. Will not be using them again or buying there product. Just beware

Was a big gtech fan, but am disappointed, have had to have various replacement parts for hoover as they don’t last long and break, customer service were great. Forward to yesterday, hoover wouldn’t work, phoned gtech and they sent new plug, still didn’t work and was told it’s the battery, I asked how long they were meant to last and I got a cocky reply of “how longs a piece of string” I will not be paying £72.00 for new battery, this is where my gtech journey ends!!

My handheld vacuum ATF006 needed a new on off switch last Wednesday 28th October. I use it for my work so it needed fixing quick.
I ordered a replacement switch from GTech that day and paid for next day delivery. It never arrived! I wrongly put blame on the delivery company and thought it would come the day after but it didn’t. I then on Friday evening contacted the support desk and they told me the item was out of stock and would not be available until December7th. This was not listed on their website at the time of ordering or I wouldn’t have wasted my time and gone direct to a spares shop as I rely on the vacuum in customers houses.It was then suggested I buy another body for be unit. I pointed out that the body did not come with a “switch” included do it was pointless. I was told someone would call me the following Monday morning to discuss the failings as they didn’t work over the weekend.
No phone call was attempted so I contacted them in the afternoon. I was issued apologies and told they were prepared to offer me my “ next day delivery chargesback) or I could buy a new High end model at half price . I said I didn’t want that expense but if they could offer me a lesser spec model as advertised on their Black Friday offers email I would consider that. No was the answer as that was already discounted by 48% and I wouldn’t be offered another discount alongside that offer. At this point I felt so let down my Gtech and felt the company I had held in high regard was failing to support a customer and failing to live up to their after care support. I felt it was a sales thing rather than solving a problem for me. Exasperated I asked the representative to just refund me the whole of my original payment and I would look on eBay for a fast replacement with a “ previously used but tested as working unit” He said that would be a good idea and then told me what to search for and he looked himself and quoted a number of cheaper options for replacement than Gtech offered. I was shocked by this and told him I had already looked and new what was out there but wanted a quick efficient brand new back up part hence I went straight to Gtech. He said he was sorry and hoped I had a nice day / pathetic ! and quite insulting.
Cannot recommend support service following my experience. Very poor for such a well known company.

Our Pro 2 cleaner worked well for just over 9 months, then it started playing up. Intermittent power, then stopping altogether. Rang Gtech customer services who diagnosed a body/motor problem rather than the battery problem I suspected. They sent me a replacement body which arrived the next day. Set it up and the whole thing worked for about 10 minutes. Then stopped.
Rang customer services, went through all the tests and whatnot (again). I said it seemed to me it was a battery problem. Apparently not. They sent me a Pro 2 K9 body, which apparently are better quality than the standard Pro 2 body. Barely worked then nothing.
Rang customer services again, went through all the tests etc. (again). Told them it must be a battery problem. Was told that it wasn't, it was a body problem. I asked the customer service rep did he really think I had just been unlucky getting two faulty replacement bodies in a row, rather than it being a battery problem. He said "Yes!". He also couldn't understand why they had sent a Pro2 body out on the second occasion, so sent us a standard Pro 2 body.
It didn't work. Now, at this point, as I couldn't face another customer service session, I could have bit the bullet and just bought a new battery for around £80. I didn't, mainly on principal. Instead, I ordered another brand of cordless stick cleaner. Obviously this cost a lot more than a new battery, but I'm happy with my new vac.
Having bought a number of Gtech items over the years, as a family, I have always had faith in the brand. That has now been shattered.
What a shame.

I am already a fan of Gtech, but when I needed their help with something after my father passed, they have been the best customer service providers in both tone and action. I just wanted to say a massive thank you to Stuart R, whom Gtech should be really proud to have on their team. This is not the first time CS have been amazing, but this time it meant a lot to me. This is why I will keep coming back to you Gtech........because you're fab.

I purchased a GTECH leaf blower in November 2022 , guaranteed for two years. It has had light treatment over the time but this year the battery would not hold its charge. I phoned GTECH for a replacement battery to be told by a very unhelpful operative that they have discontinued the battery and I should try to purchase one off the internet, which has proved impossible. If there is a reliability issue with this battery then I should have been informed of the problem rather than wasting a lot of money for faulty goods.

The branch cutter pretty much did what I wanted it to do before showing signs of failing again, but I wouldn't have needed to make the purchase if you would sell replacement blades.

Very efficient with next working day delivery

Bought a replacment for my green GTech hoover and hand held sibling as the hoover was showing signs of ageing.

New shiny whie duo arrived promptly, easy to assemble and nothing in the way of non recyclable waste.

Just realised I’ve had my Gtech upright cordless vacuum for ten years without any issues. Definitely worth the money and a great product with great service if you need a replacement part or something they are excellent. Will certainly stick with Gtech products in the future.

Had Platinum Duo in basket 28th Oct for £399, when Black Friday Sale came on today the price was £599….What sort of sale is this? Gtech making up the prices as they go. Very disappointed. Been Gtech customer for years…not anymore

Always fantastic service from Gtech, wether it’s a new purchase or aftercare they are amazing.

A wheel broke off our ten (?) year old vacuum cleaner. Called customer service at GTech, they posted a replacement for free - I only had to pay postage. Arrived the next day, redesigned bearing but fit perfectly. 24 hours from broken to working. Superb service, GTech, well done !

I recently purchased a GTech AirFox Platinum and cannot recommend it. It has an unwieldy trigger mechanism that must be pulled in order to locate the plastic dust cylinder (rather small). More often than not, the cylinder works itself free during use, requiring the refitting of an internal rubber seal and the cylinder to the body of the cleaner. The design offers, fir me, a too limited plastic catch system, making it it less secure than it should be. Moreover, if you have arthritis in your hands, pulling the trigger whilst holding the cylinder, will not be easy. A clumsy. awkward design. I’m also disappointed with the supposed lock at the base of the main stem, for leaving the device free standing while not in use, again, too much play, though the supplied wall mount works fine. Finally, and of import, I’m not impressed with the suction capabilities on Eco mode. All in all, cheapish, but cheerfulish too.

Thank you for your reply. I merely wanted to allow others to reflect on my experience and remain of the view that Gtech did not get the design of the AirFox Platinum quite right. Not least the insecure nature of the plastic waste bin.

Had a problem with my strimmer, contacted customer services and spoke to a very helpful person called Rebecca. She was very polite and cheerful. To cut a long story short she arranged for a new strimmer to be sent immediately. This was on a Friday, the strimmer arrived Saturday lunchtime. Excellent service and Rebecca is a credit to the company. Well done and thank you Rebecca, keep up the good work.

Had a fault on G Tech Air Ram 3 not charging. Contacted them around 10.30 on Thursday. Had a reply for 10.45. After a couple of e-mails and trying couple of things etc they sent a new battery. Came on Friday morning at 9.10am. Unfortunately this didn't work but they continued to rectify my problem but to no avail. Sent me a new docking station. Had it by Sunday at 9.20am. This worked. I am really impressed by the attention they gave this problem. They had it resolved in the time some companies take to recontact after sending mail. I have had G Tech items for many years starting with air ram 2 over 10 years ago (which is still working fine) and a hedge trimmer. Great products.

I purchased a G-Tech CLM50 mower.
It's a really nice machine but 3 years later and my 2nd battery has just failed. That might be okay were it not for the fact they cost £159.99 each! (I could have purchased 4 good cabled electric mowers for the cost of 2 rubbish G-Tech batteries.)
So, much as I may have liked it's looks and action, the time has come to cut my losses (rather than my grass.)
I have to accept that the battery issues make this a machine that IS NOT FIT FOR PURPOSE.
I won't be shopping G-Tech again.

This is a good company and treats its customers well.

We needed a battery replacement for a new Gtech hoover and they handled it smoothly and well.

Terrible product, only last for about 30secs on a good day and over heats quickly. Even on low power.
Thought it was a battery issue and changed it out. But have the same problem.
Only way it works is to use it. Till cuts out, 30secs if lucky, empty the little content out and anything in tube, use again and you will get about 30secs. If not you are lucky it will last 5secs before cutting out.
Will take you hours to clean the house and the battery will need recharged before you finish area.
A really poor product, DO’NT BUY.

Battery went missing from hoover phoned straight away to let them no thought it would be so much hassle but customer service was superb sent me a replacement straight away….10/10