Booking for groups is always problem, often with repeated changes needed. Ross cheerfully achieves whatever is required, assuring me that nothing is too much trouble. He keeps me updated with all tha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I regularly take clients to London - on a West End theatre trip. I purchase many tickets thru Group Line & often speak with Ross Finbow, whom i have always found to be not only very professional b... See more
Company replied
Have used Group Line for the last couple of years now for some of our trips for our Work Social Club. The Staff who have helped out sorting the bookings for us go above and beyond to oblige us with... See more
Company replied
Ross from GroupLine provided outstanding service from start to finish. If you need to plan a theatre night for a large group of students, he is absolutely the key person to contact. He is kind, always... See more
Company replied
Company details
Written by the company
Group Line is a multi-award winning, London based ticket agency that has been providing exceptional service and unforgettable experiences for schools for more than 30 years. Group Line is proudly owned and operated by ATG ENTERTAINMENT, the global leader in live entertainment. We offer competitive and exclusive group rates to the best London has to offer.
Contact info
115 Shaftesbury Avenue , WC2H 8AF, London, United Kingdom
- 0207 206 1174 (Option 1)
- help@groupline.com
- groupline.com
5.0
Excellent
608 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Always informative and efficient
Always informative and efficient. Ross Finbow and team have handled my enquiries and bookings with experience and expertise.
1 October 2026
Unprompted review
Easy & Efficient
Groupline were easy and efficient to deal with. Ross in particular was very helpful.
15 October 2026
Unprompted review
Reply from Group Line
Thank you for your 5 star review.
Amazing service
Amazing service! Nothing was ever a problem, even if we were a little needy :) Neil was an absolute star!
Thank you
3 November 2026
Unprompted review
Reply from Group Line
Thank you so much for the amazing review! We’re delighted to hear you had such a great experience with us. No request is ever too much trouble, and we’ll be sure to pass your lovely comments on to Neil. He really is a star! ⭐
Great to be able to speak to someone directly!
Great to be able to speak to someone directly at Group Line who was able to help us with a theatre booking, and find tickets at a really affordable price! Thank you for the time and efficiency.
3 November 2026
Unprompted review
Reply from Group Line
Thank you so much for your lovely review! We’re delighted our team could help with your theatre booking and find tickets at a great price. We really appreciate your kind words and hope you have a fantastic time at the show!
Group Line offers fantastic discounts…
Group Line offers fantastic discounts on theatre tickets for groups. Arin was very helpful and prompt in replying to my emails and securing tickets for my group. The only thing I found frustrating about the process is that it doesn't seem possible to ascertain in advance the performances for which group rates are still available, so when I ascertained people's availability for a few dates, having been asked to let Group Line have my preferred dates, I then found these werenot available and had to start again.
3 November 2026
Unprompted review
Reply from Group Line
Thank you so much for your review. We’re delighted to hear that Arin was helpful and responsive in securing tickets for your group.
We also really appreciate your feedback regarding the availability of group rates. We completely understand how frustrating it can be to arrange suitable dates with your group, only to then discover that the group rate is no longer available. Group availability can vary considerably between performances, but your feedback is really valuable and we’ll certainly take this on board as we look at ways to make the booking process easier.
We hope your group has a fantastic time at the theatre!
Reynolds of Colchester
I've only been operating for 5 months, and after some persuasion from customers started to look into London theatre excursions.
Arin was my original contact and is really helpful.
Sam predominantly looks after my requests now and does a brilliant job.
27 October 2026
Unprompted review
Reply from Group Line
Thank you so much for your lovely review! It’s fantastic to hear that both Arin and Sam have been able to support you with your London theatre excursions. We really appreciate your kind words and look forward to helping you with many more bookings in the future!
Once again ATG succeed!
Once again, ATG has made my Group booking process very straightforward. The whole team usually seem to be on the ball but Arin in particular helped me this time. Thank you, ATG.
8 October 2026
Unprompted review
Reply from Group Line
Thank you for your kind words and continued support. We're delighted to hear Arin was able to help make your booking process straightforward. We look forward to assisting with your next group booking! 😊
Reply from Group Line
Thank you for your 5 star review
Group Line were super helpful and…
Group Line were super helpful and always very responsive. Thank you to Arin who made the process easy and answered the queries we had. Also thank you Neil who sorted our ticket issue.
16 October 2026
Unprompted review
Reply from Group Line
Thank you for your kind feedback. We're delighted to hear that the team was able to make the process smooth and straightforward for you. I'll be sure to pass on your lovely comments to Arin and Neil, who will be pleased to know their support made a difference. We hope you have a fantastic time at the show! 🎭😊
Group Bookings for a work social Club
Have used Group Line for the last couple of years now for some of our trips for our Work Social Club. The Staff who have helped out sorting the bookings for us go above and beyond to oblige us with our needs and resolving any issues. No hesitation in recommending them.
19 October 2026
Unprompted review
Reply from Group Line
Thank you for your continued support and for choosing Group Line for your work social club trips.
We're delighted to hear that our team has consistently gone above and beyond to support your bookings and help resolve any issues along the way. Your recommendation means a great deal to us, and we look forward to helping you plan many more successful outings in the future.
I have used Group Line for many…
I have used Group Line for many bookings. Neil is extremely helpful and efficient. Would highly recommend.
19 October 2026
Unprompted review
Reply from Group Line
Thank you for your continued support and for taking the time to leave such a wonderful review. We're delighted to hear that Neil has been able to assist with your bookings and provide the helpful and efficient service you expect. We look forward to helping you with many more bookings in the future.
Incredibly helpful service and…
Incredibly helpful service and flexibility shown..Big shout out to Neil in Group Sales
14 October 2026
Unprompted review
Reply from Group Line
Thank you for your kind review! We're delighted to hear that you found our service helpful and flexible. We'll be sure to pass your lovely feedback on to Neil. We look forward to helping with your next booking!
We booked through group line to take…
We booked through group line to take our students to our first ever group booking to watch Beetlejuice. It was a fantastic experience Neil made the experience incredibly easy for me and I am very grateful. We will definitely book again.
Thank you
8 October 2026
Unprompted review
Reply from Group Line
Thank you for your wonderful review!
We're delighted to hear that your first group booking was such a success and that Neil made the process easy and stress-free. We look forward to helping you and your students again in the future.
I always book my school and other…
I always book my school and other groups through group line. They are brilliant. Neal was particularly helpful this time in my recent booking for Avenue Q, thank you
8 October 2026
Unprompted review
Reply from Group Line
We're delighted to hear that Neil was able to help with your recent booking for Avenue Q. We'll be sure to pass on your kind words, and we look forward to assisting you again soon.
Reply from Group Line
Thank you for the 5-star review!
Ross expertly handled my group booking…
Ross expertly handled my group booking to see The Cherry Orchard. The chance to book tickets and pay later is really helpful. Great service and brilliant discounts too!
16 October 2026
Unprompted review
Reply from Group Line
We're delighted to hear that Ross was able to help with your booking for The Cherry Orchard. It's great to know that our flexible reservation and payment options made the process easier for you.
Great service from Neil dealing with an…
Great service from Neil dealing with an external theatre which means some back and forth vs booking direct in the system.
Secured great seats for my group for a brand new show.
8 October 2026
Unprompted review
Reply from Group Line
Thank you for your wonderful review. We're delighted to hear that Neil was able to help secure great seats for your group. Booking with external theatres can sometimes involve a little extra coordination, so we're pleased the process was handled smoothly and that he was able to find the best available options for this exciting new show.
We'll be sure to pass on your kind comments to Neil. We hope you have a fantastic time at the performance and look forward to helping with your next group booking.
Excellent service from start to finish
Excellent service from start to finish! Special shout out to Ross who was brilliant! Very clear in communication and efficient in resolving any questions. 10/10 would recommend.
16 October 2026
Unprompted review
Reply from Group Line
Thank you for your fantastic review. We're delighted to hear that Ross provided clear communication and excellent service throughout your booking. We'll be sure to pass on your kind comments to him. We really appreciate your recommendation and look forward to helping you again in the future! 😊
Like herding cats!
Booking for groups is always problem, often with repeated changes needed. Ross cheerfully achieves whatever is required, assuring me that nothing is too much trouble. He keeps me updated with all that is happening and suggests plays that i may not have considered. I would never use anyone else!
16 October 2026
Unprompted review
Reply from Group Line
We know that organising group visits can sometimes involve changes and additional requests, so it’s great to hear that Ross has made the process as smooth and stress-free as possible. We’ll be sure to pass on your kind words and recognition to him.
Thank you for choosing us, and we look forward to helping you plan many more theatre trips in the future! 🎭😊
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