Grail Watch Club Reviews 

905
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being extremely professional, approachable, and genuinely helpful throughout the entire journey. Many active participants highlight the remarkably seamless ticket purchasing system alongside the completely transparent and thrilling live draws. Some people also felt that meeting directly in person for the prize handover made the entire event exceptionally memorable. Consumers consistently appreciate the swift delivery, pristine condition, and careful packaging of the luxury timepieces received. Reviewers frequently note the fantastic overall value and highly favorable winning odds provided across the various exciting competitions available.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting how easy and accessible the website... See more

Competition

Customers report overwhelmingly positive experiences with the competition, praising the easy entry process... See more

Product

Customers consistently note positive experiences with product, highlighting the great selection of luxury... See more

Staff

Reviewers mention positive feedback about staff, highlighting professional, friendly, and transparent... See more

Service

People report overwhelmingly positive experiences with service. Customers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant experience throughout with James handling my lucky competition win! I was fortunate enough to be given the choice between a Rolex Submariner or a healthy cash alternative. James gave me plen... See more

Rated 5 out of 5 stars

I'm a big fan of Grail Watch Club and what James has created, for me they are the gold standard of modern watch competitions. A very transparent and fair competition and run by good guys. Always a go... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish I entered 1 of Grail watches competitions and was very lucky to win a brand new Rolex date just. James called right away and keeped me informed regarding each st... See more

Company replied

Rated 5 out of 5 stars

Having been lucky enough to win a dream watch thanks to Grail Watch Club, I cannot fault their professionalism in making an experience that is, for most people, once in a lifetime, very special and m... See more

Company replied


Company details

  1. #19 of 162 best companies in Gaming services
  2. #4 of 43 best companies in Gambling Service
  3. #27 of 131 best companies in Watch shop

Written by the company

Grail Watch Club has been handing luxury watches to lucky winners since April 2021. Founded by James Whitaker, a watch dealer and Tom “TGE” Exton, a well known face in the online car and watch space and prolific collector of both. The aim was simple; offer everyone an affordable chance at owning a dream luxury watch whilst doing our bit to support a good cause. We limit the number of entries for each competition and always aim to combine affordable ticket prices with the best odds possible. We make regular charitable donations from our profits; please see our Charities page for details on which good causes your ticket purchase will help support.


Contact info

4.9

Excellent

TrustScore 5 out of 5

905 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(905)

194 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top notch, superb experience

Hard not to give 5-stars as a winner, but the whole experience is super authentic personal and top tier. Getting a personal call from James to congratulate you is the cherry on the cake. I have participated many times and will do so again, as persistency does pay off. Thanks and well done to James and the Grail Watch team for building something truly truly special.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish with Grail and James.

Fantastic service from start to finish. I entered one of Grail Watches’ competitions and was incredibly lucky to win a brand-new Rolex Datejust.

James contacted me straight away and kept me informed about everything and eas patient with me deciding which prize i wanted. He also kindly helped me exchange my winning Rolex for another model that I had been wanting.

I would highly recommend entering his competitions—everyone has a genuine chance of winning. I’ll definitely be entering more competitions myself as it has been a pleasure dealing with James. And Grail competition. Stuart.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience throughout with James handling my lucky competition win! I was fortunate enough to be given the choice between a Rolex Submariner or a healthy cash alternative. James gave me plenty of advice and let me take time to come to a decision. I opted for the cash alternative and it was sent the same day, hassle free! Highly recommend Grail Watch Club, you’ve got to be in it to win it!

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Well where do I start!

Well where do I start!

I was on my way to work listening to a podcast who mentioned Grail Watch Club, one that I hadn’t heard of before after entering several other competitor sites and never getting close.

I returned home from work and thought I would have a look at the site, where I purchased 4 entries to win a Rolex Batgirl.

Several hours later I received a call from James to tell me that I had won!!

I was in total shock and didn’t believe it at first, a few days later James delivered my watch to my whilst at work and can’t thank them enough.

I have already entered for this weeks draw, and will continue to do.

Fantastic guys, fantastic company.

Trust me, if you think it’s a con it definitely is not.

Thanks James again, I love the watch and will wear it with pride.

Richard Worboys

22 August 2026
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Richard - it was an absolute pleasure and I'm so glad you love the "Bruce Wayne"! Wear it in good health! James 🙏

Rated 5 out of 5 stars

Never thought it could happen to me

Genuine site! I won a Rolex land dweller and I couldn’t quite believe it, I’ve always said “no way any of those comps are real” so its absolutely mental that I’ve can say I’ve won one of them! The service is insane, James is on hand at any time and so speedy to get things sorted, won on Saturday and received my prize on Sunday - which was mainly because I needed to think else I’m sure it would have been sorted quicker! absolutely great service and I’ll be buying any future watch purchases from James.

16 August 2026
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Riyadh - it was our pleasure! James 🙏

Rated 5 out of 5 stars

James from Grail watches ihave picked…

James from Grail watches ihave picked up 2 watches now and his response has been excellent and the prizes were with me within 48 hours.highly recommended.
Ian

13 August 2026
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Ian - congrats again; fingers crossed for the hat-trick! 🤞🏻

Rated 5 out of 5 stars

Very pleased, thanks James!

James was communicative and professional throughout the whole process of winning and collecting the watch. The whole process was easy and an absolute joy to be a part of. I am very happy with my Daytona and James did everything he could to get me the watch asap!

11 August 2026
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Prian - was a pleasure meeting you and great to see how much you love the watch. Wear it in good health! James

Rated 1 out of 5 stars

Rude awful people I emailed to ask…

Rude awful people I emailed to ask about a transparency issue and I got a reply from James with a with rude response stay away from these guys they are dodgy

4 August 2026
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Hi Danny, I think you may have us confused with someone else. We have never received nor replied to an email from you!

In our 5+ years of trading I have never sent, and would never send, a rude response to any communications received. All the best, James

Rated 5 out of 5 stars

Very easy to use service

Very easy to use service, reviews and genuine winners available to see. Great selection of watches!

8 August 2026
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Gary. Good luck! 🤞🏻

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