Giftcash Reviews 

1,469
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Considering 427 reviews, most reviewers were unhappy with their experience overall. Customers frequently report extreme delays with payments, noting that funds are quickly taken from their gift cards while withdrawals remain stuck in a pending state for many weeks. People also struggle to reach customer service, frequently receiving automated, generic or unhelpful email responses when asking for updates on their delayed transactions. Some people were satisfied with the service, mentioning that they eventually received their payouts successfully after some waiting time. A few reviewers also highlighted that processing times were surprisingly fast for certain alternative payment methods or specific card types.

What people talk about most

Payment

Customers consistently note negative experiences with payment, reporting severe processing delays and delayed... See more

Response time

Users describe negative interactions with response time, frequently reporting long periods of silence and... See more

Order

Clients share negative opinions on order, expressing deep dissatisfaction with severe delays and stalled... See more

Customer service

Consumers find customer service to be negative, reporting widespread frustration with unresponsive and... See more

Refund

Reviewers mention negative feedback about refund and payout processes, frequently reporting that withdrawals... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I am extremely disappointed with GiftCash. My gift card transaction has been processing for 21 days and still has not been completed. My Track ID is 86C2D8. GiftCash states that processing usually... See more

Company replied

Rated 2 out of 5 stars

i have given my gift card information to them ot was a bestbuy gift card for $25 dollars and i waited three days for a transaction so i can use the money but its stalled please just release the money

Rated 2 out of 5 stars

They improved the website for sure . And they respond pretty quickly too but they are still darn slow in processing your cards and making payments. Even If you do priority cashout by paying $5 extra,... See more

Company replied

Rated 2 out of 5 stars

I recently completed a transaction with my REI gift card, but the funds have not been properly applied to my account. Transaction ID: 6FC132 Card: REI ••4798 The gift card has already been charged... See more

Company replied


Company details

  1. Ecommerce solution provider
  2. Business-to-Business service

Written by the company

GiftCash is the fastest way to turn your new and used gift cards into cash. 3 easy steps: Accept our offer, enter your card details, and receive cash.


Contact info

2.0

Poor

TrustScore 2 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 2 weeks

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2.0

All reviews

(1,469)

396 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I thought Giftcash was better than this

Order # 21FFB3 is still pending even though I paid for priority (apparently it only refers to the amount of time it takes to get to your bank once it's no longer pending). AI cant give any kind of timeframe for anything. I have 2 support tickets that have been open for 4 or 5 days. I haven't received any kind of response whatsoever. And to make my experience even better, I've got the AI chatbot saying it can get me in a live chat with a real person, but it can't. And I'm guessing that if I get a response from giftcash on this review, it'll just be a vague autogenerated statement just like everyone else is getting. I'm pretty frustrated, to say the least. I'd like to change my review to 5 stars, but you have to pay me my money. I'm a single mom with 3 kids. I wish you would have a more accurate timeline on payouts. Clearly withdrawals aren't taking longer than usual..it is the usual. Please just send me my money

2 August 2026
Unprompted review
Rated 1 out of 5 stars

Serious Delays and No Customer Service — My Money Is Stuck

I have over $1,400 in submitted gift cards sitting in pending status with no movement. This delay is creating a serious financial issue for me, and I cannot proceed with any ACH deposit cures or additional submissions until this payout is resolved.

I am particularly concerned because my previous next-day ACH withdrawal request (313273) for $622.50 is already past its deadline and remains overdue. Because that first deposit has been stuck, I will not be requesting a withdrawal for the $1,400 currently in my wallet until I have a guarantee it will not face the same delay.

I need the money now and am requesting additional compensation for your team violating and passing the established payout window. Please escalate this immediately.

Order ID: 313273 Card Brands: The Home Depot Total Value: $1,400+

1 September 2026
Unprompted review
Rated 2 out of 5 stars

i have given my gift card information…

i have given my gift card information to them ot was a bestbuy gift card for $25 dollars and i waited three days for a transaction so i can use the money but its stalled please just release the money

30 August 2026
Unprompted review
Rated 1 out of 5 stars

SLOWEST PAYOUTS NO SUPPORT

I've sold lots of gift cards here, there's never, not once been a decent timed payout. They all take about 11-28 days to process, and then they make you withdraw the money from them, which takes another 10 days. As of right now, I have one I posted there on August 28th and it's still in the "processing" stage. Even after I paid extra for priority and all. And their support is irrelevant, they NEVER message back. But after you get your payment they will send you a message, I mean I honestly don't understand how this company is still up and running.

28 August 2026
Unprompted review
Rated 1 out of 5 stars

I deleted the five stars that I gave…

I deleted the five stars that I gave before a long time ago. I have one withdrawal request pending from May, and I submitted my cards in early April. They were legit before, but somehow they updated their website and all became a mess

26 May 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service no replies

Terrible customer service no replies, no text backs. just nothing . All I need to do is get a code to verify my withdrawal payment method, created 5 tickets separately, emailed , texted and it’s been days no response just terrible. Can you please send the verification code so I can verify my payment method so I can be able to cash out. I have bills to pay

18 August 2026
Unprompted review
Rated 1 out of 5 stars

WARNING TO SELLERS: I am now preparing legal action to recover my unpaid GiftCash funds

**WARNING TO SELLERS: I am now preparing legal action to recover my unpaid GiftCash funds**

I rarely take a business dispute this far, but after months of delays and repeated attempts to resolve this directly, I am now preparing to pursue **formal legal action against GiftCash Inc. to recover my remaining funds.**

At one point, GiftCash had **over $12,000 of my withdrawals outstanding**. After extensive follow-ups and escalation, they eventually processed several partial payments. However, **$4,748 still remains unpaid**.

What I find particularly unacceptable is that despite these funds remaining outstanding for an extended period, GiftCash support has told me that they **cannot provide any definitive timeline for when I will receive the rest of my money.**

I have given GiftCash numerous opportunities to resolve this without further escalation. I also sent a **formal demand for payment via USPS Certified Mail** to their publicly listed Las Vegas address. USPS tracking subsequently recorded the mailing as **“refused by the addressee”** and returned it to me. I then provided the same demand electronically so there could be no confusion regarding what I was requesting.

At this stage, I believe I have exhausted reasonable informal attempts to resolve the matter. I am now preparing to pursue recovery of the remaining **$4,748 through the appropriate court process**, together with any filing fees, service expenses, and other costs that may be recoverable.

I want to be very clear: **I am not asking GiftCash for anything beyond the money they owe me.** I would much rather receive my remaining payouts and close this matter than spend my time pursuing a court case.

Until this is fully resolved, I would urge anyone considering selling substantial amounts of gift cards through GiftCash to **exercise serious caution before placing significant funds with the platform**, particularly when the company is unable to provide a definitive payout timeline for outstanding withdrawals.

If GiftCash pays the remaining balance, I will update this review to reflect that resolution.

21 August 2026
Unprompted review
Rated 1 out of 5 stars

I’ve been waiting for a cash out for 2…

I’ve been waiting for a cash out for 2 months now. I’ve been messaging support everyday. No response. I have 750$ locked up. At this point I don’t know if I’m able to cancel and just repurchase gift cards and take my loss. Will never use the platform again most likely and I do not recommend. E2B809 Is my #. If someone from support wants to respond it’s the least you can do.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Fast!

Processing and payout times have been extremely fast. Submitted a card last night and it was already in my wallet this morning. Wallet to payout method has taken no longer than 4 days. Been using GiftCash for years and will continue to do so.

25 August 2026
Unprompted review
Rated 1 out of 5 stars

I am currently locked out of my account…

I am currently locked out of my account and cannot track my active transaction because I signed up using Apple's "Hide My Email" feature. Giftcash's automated OTP verification codes are being completely blocked by Apple’s relay servers, making it impossible for me to log in.I have reached out to direct support via email and text, but I am being completely ignored. I need a support manager to contact me immediately and manually update the email address on my account to a standard email provider so I can access my information.Please reach out to resolve this transaction safely.

24 August 2026
Unprompted review
Rated 1 out of 5 stars

I upload my ikea gift cards on June 10

I upload my ikea gift cards on June 10, money received on July 24 in wallet. I have been waiting for my withdrawal procces done since July 24th. No one respond my message or anything. Withdrawal number is 0D1BC .

24 July 2026
Unprompted review
Rated 1 out of 5 stars

It deserves a 0 rating the took the…

It deserves a 0 rating the took the balance off my Apple gift card in less than an hour after submitting it on August 14th order number 339035 and then rejected the payout 5 days after I inquired about the delay.

13 August 2026
Unprompted review
Rated 1 out of 5 stars

They said on there website that the…

They said on there website that the average time to process my TJX giftcard is 3 days. But it's getting to 2 weeks now that I uploaded my giftcard. I have not received a payout for not even 1 among the three tjx giftcard that I uploaded. Why did you wrote that the average time for me to receive my payment will be 3 days. When you know it's not true.

20 August 2026
Unprompted review
Rated 1 out of 5 stars

Sent me $0 balance card

I purchased a Walmart $25 gift card from giftcash on Aug 14 upon checking balance it was $0. Still no word back from customer service and no number to call just gifty that doesn't respond back.

14 August 2026
Unprompted review
Rated 1 out of 5 stars

Giftcashconnect

RUN DONT WALK, Ive been dealing with giftcashconnect since august 15th , i submitted a $150 dollar Sephora gift card to them thinking i was gonna be immediately paid out as their website says payment happens within 2 hours. this is very shameful and disgusting service being sold to customers. I’ve been waiting since Sunday to get paid only for my payment to still be on “processing/ awaiting verification” there should be no reason at all as to why it should take that long. I also have been nonstop sending emails to their “support” as well as their live chat support which has gotten no response from either . Also tried to see if the balance was still there on my Sephora card and the balance was $0, very sketchy and scammy. I want my money back!

DO NOT SELL TO GIFTCASH/ GIFTCASHCONNECT if you want to be scammed

I also found it suspicious GIFTCASHCONNECT doesn’t even have a website with reviews or anything about reviews..

I will be going to authorities with this and have them look into this fraud of a company!

15 August 2026
Unprompted review
Rated 1 out of 5 stars

It's just THEFT

After 40+ days, they are still pretending to be "processing" one of my gift cards, even though they have successfully emptied (probably sold) its balance. They won't pay out the other two cards either, even though they show as processed. They are just flat-out stealing money from everyone.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

*****EVERYONE PLEASE READ THIS FOR…

*****EVERYONE PLEASE READ THIS FOR RECOURSE ADVICE FOR BEING DEFRAUDED BY GIFTCASH******

PLEASE REACH OUT TO THE NV ATTORNEY GENERAL AND FILE A CONSUMER FRAUD COMPLAINT WITH THEM, NEXT FILE A REPORT WITH THE NV CONSUMER AFFAIRS OFFICE (THIS IS WHAT THE NV AG WILL INSTRUCT YOU TO DO), AND LASTLY FILE AN INTERNET FRAUD COMPLAINT WITH THE FBI AT IC3.GOV

THIS COMPANY HAS DEFRAUDED ME OUT OF OVER $2500 IN GIFTCARDS AND I HAVE MADE IT MY MISSION TO LET EVERYONE KNOW HOW TO GET AS MUCH LEGAL HEAT ON THESE CRIMINAL SCUMBAGS AS POSSIBLE. LINKS TO WHERE TO FILE COMPLAINTS BELOW - PLEASE TAKE THE TIME TO DO THESE AND NOT JUST WHINE ON HERE OR TO THE BBB THAT WILL DO ABSOLUTELY NOTHING TO GIFTCASH

NV AG - https ://ag.nv. gov/Complaints/CSU_Complaints___FAQ/

NV Consumer Affairs - https ://consumeraffairs.nv. gov/About/File_a_complaint/

FBI Internet Crime - https ://ww w.ic3. gov/Home/DirectComplaint

Spaces need to be removed for links to work after copy and pasting ^^

13 May 2026
Unprompted review

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