GoPro Reviews 

UPDATE (Sept 5, 2026): Hours after publishing this review, GoPro officially FROZE my paying subscriber account on their Support Hub when I attempted to post my factual case there. They are actively censoring and technically locking out paying customers who raise EU conformity law questions on their official platforms.

I am extremely disappointed with GoPro’s support and policies in the EU. After investing EUR 449.00 in my original purchase, I have experienced three consecutive hardware failures in less than 3 years due to their cameras' systematic software freeze defects.

My current HERO12 Black (provided directly by GoPro as a replacement unit on Nov 29, 2024) suffered a critical system freeze within 12 months (first glitched in Dec 2025, and confirmed dead with brand-new batteries in Aug 2026). Instead of honoring the EU Conformity Law (Directive 2019/771), which dictates that replacement units provided directly by a manufacturer must function properly for a reasonable lifespan, GoPro Tier 1 Support (Case 16244767) is actively ignoring EU regulations.

Their support agents have put me through endless loops, including technically impossible workarounds on their website (asking me to set my billing address to Belgium when their portal doesn't even allow address editing), and offering a 15% discount code that makes a new camera more expensive than my standard subscriber price.

I have published a full video documenting this entire support runaround and presenting the chronological proof of these failures. It can be found on YouTube under the title: "3 DEAD GoPros in 3 Years: GoPro’s Warranty is a Scam!" by searching for my case.

I am currently filing formal complaints with the Dutch Authority for Consumers and Markets (ACM) and the European Consumer Centre (ECC-Net). Do not respond with another automated template. Only contact me if a Senior Supervisor or Legal Representative is prepared to honor EU conformity laws.

I pre-ordered the Mission 1 Pro ILS last week. I mistyped my CVV number on the order, so it was declined today. I want to re-order. I'm a subscriber, so my price should be $100 less, but that no longer shows. There is literally no way to reach a human there. I filled out their contact form, but who knows how long it will take them to get back to me? Their products are great, but not being able to contact them in a timely manner is so frustrating.

I purchased the Miision 1 Pro when it first released at the end of May, less than 3 months later GoPro reduced the price by £100! You might expect a price reduction after a year but not this quickly, I contacted GoPro customer service, but they refused to even discuss any kind of goodwill gesture to early adopters. Is it any wonder the Co. is in dire straits and looking at the reviews on here it is clear that GoPro's customer service has just completely disappeared. I suspect they will either go under or more likely get bought up by Insta360 or DJI at a knockdown price. They don't even reply to the poor reviews on here.

I purchased a GoPro HERO10 Black about three years ago. The first time I charged it, it overheated and the camera stopped working. I contacted GoPro, and after about two months they replaced it with a new unit.

From the beginning, every time I charged the replacement camera, I had to remove and reinsert the battery before it would function properly. Otherwise, it would not turn on or operate correctly.

A few days ago, I wanted to record some underwater videos. I submerged the camera only a few centimeters below the surface of the sea. The camera took in water and was completely damaged. It no longer turns on, and all the internal components that are visible appear swollen and deformed.

As a result, the camera is completely unusable and appears to have suffered severe internal damage due to water ingress.

P.S. I, just, received an official response from GoPro stating that water damage is not covered under any gopro warranty. I just wanted to let you know this for your information.

one of the worst companies i have ever had to deal with. Paid £332 for camera. did not work properly the only support they provide is via email so you send a request of wait 4 days for reply which says something like this have you tried this which i had already done so you write back and wait another 4 days for reply. so decided to return cause its crap sent me return forms saying i would get$277 back. honestly dont buy one

I recently bought a Gopro Hero 13 Black and the power on button was not working. I contacted Gopro support who confirmed that the camera in still under warranty and they can replace the camera. However, since I am based in a country where they do not provide support but do sell their products and make lots of money, they cannot and did not respect the warranty on the product, and simply closed my case under my nose, hiding behind their machiavellist policies set by themselves. I strongly recommend customers to choose a brand who do respect warranty on their products irrespective of which country the customer is based and without discrimination so that you are not a victim as I have been !

I contacted support and no reply was sent for more than a week.

I tried to film in low temperatures of about 4 degrees, and the lens fogged up because the camera gets really hot after a few minutes of use, so I couldn't use the camera at all

Worst purchase I've ever made

I bought a Gopro hero13 bundle pack.
First time I had it in water it was leaking, so it broke down.
I sent the hole bundle pack return in its original case to Gopro, and they sent only the camera and 1 battery back.
Now they say that there warehouse did not receive any thing else as the camera. So im missing all my mount items, Usb c cable, 1 more battery, sd card, Floating stick and the case where it all was in.
I have newer experienced such a bad customer service!

My GoPro was damaged and i could´nt turn it on. I contacted the GoPro helpdesk and their help was excellent. It was in the warranty period so they sent me a brand new GoPro 13 Hero.

The communication and service were from a very high level.

Ignoring my emails, I returned my order in July and still have not been refunded. Despite opening several support tickets and contacting GoPro by email and Instagram, I have been completely ignored, and with no customer service phone line there is no way to speak to anyone. I am now out of pocket, and this is absolutely disgusting from such a reputable company. You return an item and don’t even get your refund what a joke. Avoid this company if you expect decent customer service or a timely refund.

Order number - MP-07028056

The Go Pro 13 battery is not compatible with the Go Pro 12 and below? WTF! Thank you Royobo tools for not being f**king a**holes! Royobo, you ROCK! All my batteries work in all my old and new tools! What a shit show Go Pro! I like your product but now, I think I might move on to something else- What a disappointment! Did you go Woke or stupid? I guess they both are stupid!

It broke literally the day after we bought it, they sent us back the wrong model, I would never buy this again.

I had high hopes for my new GoPro, but the support experience was frustrating. I needed help with a faulty camera, and getting in touch took ages. Plus, the delivery was slower than expected. Quality product, but the service really let it down.

I've complained about GoPro more than once—overheating can be frustrating, and the app still has its moments. But after trying other action camera brands, I came back... very quickly.

The image quality is simply outstanding, and the whole ecosystem is so intuitive. The menus, settings, and overall user experience just make sense, which isn't something I can say about the competition.

No product is perfect, but after testing what else is out there, I'm done experimenting. GoPro forever! 😄

I placed an order with gopro for 2 batteries on 19th June, that were scheduled for delivery on 25th June by UPS. The very second I saw UPS I knew there would be trouble and I was right. It was delayed twice and then delivered to the wrong address. I contacted gopro 4 times over the following week and a half, and they never replied to my concerns. Instead they sent one single email asking for feedback on my recent customer service experience. They literally wrote “did we exceed your expectations” in the email! But they ensured to send it to my email with my order number, but with someone else's name attached to it. You can't make this up! I ended up having to escalate the case with paypal to get a refund, which was dealt with, within 2 days! 2 days it took paypal to get it fixed and redunded, vs gopro spending multiple weeks failing and UPS also spending a total of 4 days failing to deliver a package. I've decided to sell all my gopro equipment after this, and instead go with a better action cam company. I also had a very similar issue when I purchased the camera 2 years ago but naively assumed it would be a one off. Gopro and UPS are 2 very rotten peas in a very very rotten pod, and I suggest anyone thinking of using either company to run far far away.

The worst customer service I've ever experienced. No updates, no answers, no accountability. Once they have your money, you're left chasing support that never delivers. Absolutely unacceptable for a global brand. Do yourself a favour and buy from a retailer instead of ordering directly from GoPro.

the WORSE company EVER!!!!!! i paid for my subscription and sent in my camera. they took the money. then tries to charge my account two more times. i asked for an explanantion. they only told me to wit for a call back. they will call at a randome time, froma random number. TWO DAYS PASSED, MONEY REFUNDED BUT THEY STILL HAVE MY CAMERA. THEN THEY BLOCKED MY EMAIL. there's no number to contect them and they still have my camera. never sent my replace camera. Rude, unprofesional and obnoxius!!!!

I am extremely disappointed with the support I received from GoPro.
After following all of the warranty instructions, returning my camera, and waiting for updates, I was met with a complete lack of communication. When I finally received a response, I was simply told that there were "inconsistencies" in my claim, without any explanation of what those inconsistencies were or any opportunity to clarify the situation.
Instead of providing transparent customer service, my case was escalated to an investigations team without any evidence or specific details being shared with me. As a customer, being accused of inconsistencies without explanation is both frustrating and unacceptable.
I expected a fair warranty process and clear communication. Instead, I was left without my camera, without answers, and without the level of customer support I expected from a company like GoPro.
I hope GoPro improves its communication and treats customers with greater transparency and respect.

I purchased the annual GoPro Quik subscription but quickly realized the music library didn't fit the style of videos I edit. I contacted support the very next day to request a cancellation and refund under the 14-day withdrawal period. I honestly expected a tedious process, but their support team (specifically Jay) replied incredibly fast, canceled my plan, and processed the refund with zero hassle or pushback. I'm leaving 5 stars because their customer service is exceptionally fast, professional, and respectful of the consumer. Highly recommended!