GoMore Schweiz Reviews 

I recently used GoMore’s keyless rental service for a 3-day booking starting on July 13, 2026. My intention was to rent a reliable car to pick up my family from the airport. Unfortunately, this turned out to be a highly disappointing and frustrating experience.

Upon arriving at the vehicle’s location, I found the car in a deplorable state. The interior was covered in dust, dirt, and dog hair, and the seats were severely stained from spilled drinks. Furthermore, there were multiple undocumented scratches and dents on the exterior.

The most alarming issue, however, was the broken panoramic roof. The interior headliner was completely sagging. Not only did this make the roof unusable, but whenever I attempted to open it, the fabric shifted and severely obstructed the rearview mirror—a clear safety hazard that goes beyond a mere "cosmetic defect."

I documented everything immediately with over 70 timestamped photos and reported the vehicle's condition directly in the GoMore app during the check-in process, exactly as required.

Despite doing everything by the book, it took over 24 hours to receive a response from GoMore’s customer support. The representative was incredibly dismissive and condescending. I was told that because GoMore is a peer-to-peer platform, they cannot guarantee a clean car for every rental. They refused to issue a refund, claiming the severe lack of hygiene and the broken, obstructing roof headliner did not affect the car’s "drivability." They completely ignored their own published policies regarding charging previous renters for cleaning fees. Instead, they offered a highly insulting 15 CHF in platform credits as a "goodwill gesture."

Because the car was in such an unhygienic and embarrassing condition, I was forced to rent a different vehicle from another company at the last minute just to pick up my family.

To make matters worse, after returning the GoMore vehicle and expressing my dissatisfaction with their customer service's handling of the situation, GoMore abruptly restricted my account. They requested ID verification, which I promptly provided, only to receive a generic automated message stating that I am no longer approved to rent cars on their platform—with absolutely no valid explanation given.

GoMore fails to hold its vehicle owners accountable for basic cleanliness and safety standards, and their customer service acts in a retaliatory manner when faced with legitimate, documented complaints. If you expect a clean, safe vehicle and professional support, I highly recommend using a different rental service.

— Vadim

UPD 1: "If you had contacted us before driving the car, we could have cancelled the rental, helped you find an alternative car, or arranged a refund, depending on the circumstances." -- as i already stated before many times - i have contacted support before driving the car, at 13.07.2026 at 17:15 - the response took more then 24 hours.

UPD 2: I would also like to draw attention to the endless excuses and the arrogant tone of the customer support's reply to my review here. For example: "we believe it is more appropriate that you use a service that better aligns with your needs" or "We wish you all the best and hope you find a mobility service that meets your expectations in the future." — their email response was written in the exact same tone. Like my expectations to rent a car in a technically good and clean conditions were to high for GoMore customer care.

UPD 3: In their reply, customer support stuck to phrasing like: "Daher können wir leider nicht garantieren, dass jedes Fahrzeug bei jeder Miete in einem tadellosen Zustand ist" [Therefore, unfortunately, we cannot guarantee that every vehicle is in flawless condition for every rental], or "Es tut uns leid zu hören, dass das Fahrzeug nicht deinen Erwartungen entsprochen hat" [We are sorry to hear that the vehicle did not meet your expectations], etc.

In other words, I paid full price for a dirty and technically faulty vehicle, yet according to customer support, my expectation of receiving a clean and functioning car after paying for it is simply too high. What is this world coming to?

UPD 4: It is time to create a Reddit thread where I can show the public all 70 photos of the car's condition, which I took before I even started the engine for the first time, along with screenshots of the customer support's replies, so that the public has no doubt that I am not making any of this up.

Rented Mini Cabrio from GoMore company themselves. They have provided wrong details which resulted in a fine which they promised to cover whenever it is paid. After payment they switched on the promise to give me a discount on next rental. Customer service is very bad and compared to a year ago they are constantly increasing the prices. This is a school example of getting the market starting with low prices and then hiking it up when there are no competitors. Bad company which removes low reviews when they do not like them

I had an issue returning a vehicle where the owner tried to charge an abusive cleaning fee. The vehicle owner basically coerced me to sign a cleaning fee that was disproportionate to the state of the vehicle being returned. I then contacted the GoMore team, who promptly analyzed all documents and evidence and acted to not only offset the unfair fee but also notify the vehicle owner about his improper behavior. I really showcased how the platform values fairness and respectful interactions, which makes me trust it even more now.

I had a problem with a parking fee. I paid it through a QR code, but the app charged me again for the same fee the next day, even though I had already paid it. So I actually paid the same fee twice. However, they helped me as quickly as possible, and my refund was back in my bank account in less than a week.

Easy to find the right mobility options, book, pay and get the car even in last minute.
Would recommend to try and have a great experience.

Picking up and returning was very easy and quick!!the whole process was much easier then with a normal rental.. only “but” is the limited kms!..

App was not working. Could not upload pictures. Could not lock or unlock the car. Had to send all the pictures from my camera app to the owner. Lost 1 hour trying to contact their emergency number. I told the representative that the fuel was at 4 out 12. They did the math wrong and the result was 40% instead of 33%. This means less compensation. I have contacted their customer support asking for a refund. Very difficult to interact with.

GoMore has an interesting peer-to-peer car sharing concept, but it falls short in practice. In my case, it was at least 30% more expensive than a traditional rental, which defeats the purpose. The app’s reactivity was really poor. Due to the higher cost and clunky performance, I can’t recommend it.

I had an issue with a booking that was cancelled by the renter after I had already fully paid, as the car was out of service. I requested a refund, and Evdokia from customer service was very kind and patient in handling everything in a friendly and professional way.

In the end, the issue was resolved smoothly, and I was even given extra credit on my account.

Big thanks to Eve for her help throughout the process!

Jeannie from Support is really very kind, always helpful, and quickly finds suitable solutions. I am very satisfied with GoMore and would use it again anytime

This is a scam company!
I rented a car, picked it up at the coordinates provided, and returned it to the same coordinates under "Return Car". Which was different to the pick up spot but I returned to where the return coordinates said. They then try to charge me CHF 900 for returning the car to where they told me to return it. then send it to a debt collection company to ruin my credit rating when I am disputing the invoice. Awful company, best to avoid

I lost 20 minutes by making the pictures and they didn’t download and everytime it showed error. I think the picking and leaving part should be efficient and don’t take that much time. The owner of the car amazing! She was so helpful and nice!

I have rented cars 5 or 6 times already and it works great.
Customer support has always been very helpful and resolutive when needed.

It was an easy process and Kevin was helpful. Recommended

Good service, be careful that half way digitalising things can make it complicated because you could be charged unreasonable amounts unless you document everything. Not as big a company yet to focus on customer rights and satisfaction

Amazing customer service; I frequently need to request assistance, and every time they deal with the issues, the problem is solved as best as possible.

They are available most of the times (during the week it is quite easy to get in contact, on the weekends it is only for emergency purposes), so I am very satisfied with their availability as well.

They have many channels to get in contact with (phone, email, post), so it is easy to contact them and to be contact.

The people working there are very competent and prepared on the issues (most notably: Evdokia, Jeannie, Tobias are great!).

I strongly recommend GoMore support!

App is not flexible at all. Impossible to decide to do a discount or not, impossible to adjust the number of km max and very big fee from the company. At the end the owner gets almost nothing. I don't think it's worth the trouble (check in, check out, cleaning, charging the car) for not even 20 chf a day...

I booked a car (Tesla Model Y) months in advance to avoid high-season prices and plan a long trip. Just days before the trip, the host canceled the booking without warning. GoMore's support offered only CHF 35 in points – nowhere near enough to cover the much higher last-minute rental costs.
I tried to find another car on the platform and politely asked a few owners about mileage flexibility. For this, GoMore blocked my account without any warning – no real explanation, no chance to defend myself. I was punished for trying to solve a problem they caused.
Extremely unprofessional handling of a loyal user. No real help, no compensation, no fairness. I do not recommend this platform if you’re planning anything important — they simply don’t care if things go wrong.

120chf for 4 hours due to 80chf of fees for being 35 minutes late. Insane.

Must admit that besides the late fee, the service as great.

Lesson learnt, tho expensive

I used GoMore 3 Times and the last one was really bad. I had to paid (half) a fine after my rental because I parked the car “too far away” from the adress the owner asked. Unfortunately, I arrived in advance from the end of my booking time and I tried to find a park for more than 30 minutes. It was a nightmare because in the area there are only 10 parks and the surroundings are streets without parks. On top of that, the Stadium of Zurich was in front and there was a match at night so all the streets where closing and it didn’t help. I was not the first person who had this problem, I saw 2 other people writing that they had the same problems some months before but GoMore didn’t do nothing and didn’t tell the car owner to change the park area. As soon as I paid the fine, I didn’t receive any more answer to my requests from GoMore. It’s completely theft, and the owner get the money I had to pay as a fine. In the end I found a place 2.5 km away (the first streets with parks available in the area!!) but in front of a Tram station to make it easy for the next person who will rent and then the owner asked GoMore to make me pay a fine. Actually, I wrote to the car owner just after I parked to inform him but he NEVER answered and prefer to complain to GoMore. GoMore told me that there is no trace of my message and asked me where I wrote it so, I explained them I wrote the message in the message box for notes to the car owner that the app propose to you when you finish a rent but they never answered to that. So, maybe the message wasn’t received by the owner because it didn’t work? The app actually say to write in this box for any comment, what I did but then they telI me that I didn’t write? How could I know that it wouldn’t be received by anyone and that I needed to write in another place?
I also asked GoMore how I could do differently, what was the solution and they told me that effectively there wasn’t a better solution so it’s really a shame. I won’t use GoMore again in the future. Be careful if you use the app, it’s always the driver who pays if there is a problem.