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Gold Buyer Wales Reviews 

99
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, professional, and knowledgeable, consistently making every visitor feel completely at ease from the moment they arrive. Many individuals note that the office surroundings provide a comfortable and private atmosphere for conducting business. Some reviewers were happy with the exceptionally fast turnaround times and efficient handling of their items. Consumers consistently highlight receiving very fair, competitive prices that often beat other quotes they received elsewhere. Visitors also truly value the face-to-face appointments, transparent guidance, and the complete absence of any sales pressure.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely welcoming, friendly, and... See more

Service

Users describe positive interactions with service, highlighting a stress-free and straightforward process... See more

Price

Clients share positive opinions on price, consistently reporting competitive and fair offers that... See more

User experience

People report positive experiences with user experience, highlighting a stress-free and smooth process from... See more

Value for money

Reviewers mention positive feedback about value for money, consistently reporting fair pricing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Met Paul today immediately made me feel at ease. Examined my gold in a lovely air conditioned office. Very friendly yet professional. Gave me a very good price on my gold. Hassle free money in my... See more

Company replied

Rated 5 out of 5 stars

I decided that leaving certain items forever in a box was never going to benefit me. So I decided to redeem the value and enjoy that benefit now! The time taken, the professional handling of the... See more

Company replied

Rated 5 out of 5 stars

I called yesterday afternoon and Paul managed to get me an appointment this morning. Such a lovely guy, very professional and made me feel at ease. Offered me a great price and within 15 minutes I was... See more

Company replied

Rated 5 out of 5 stars

My husband and I made an appointment to sell jewellery. We were met by Paul who was very friendly and we felt at ease straight away. We felt he was very fair and competitive having had a previous eval... See more

Company replied


Company details

  1. #13 of 37 best companies in Gold dealer
  2. #13 of 36 best companies in Gold and silver trading company

Written by the company

Gold Buyer Wales is owned and run by Wales’ leading preowned luxury watch specialist ‘Watches of Wales‘ and has stores in Junction Industrial Estate, Pontyclun, and Tonypandy in the Rhondda valleys. Our customer base extends to as far as England. We are known for our prices and our customers are happy to travel the extra distance. With our combined years of experience in buying gold you can rest assured you’re in safe hands and will always get a fair price. Visit us in person now for a free evaluation – our offices are a safe and easy-to-reach destination with convenient parking right outside the store. The perfect place to safely have your gold, jewellery, pocket watches & more appraised.

We always pay the highest prices.

Written by the company

We pay the best prices in South Wales
Are you looking to sell your gold? Maybe you have a load of old jewellery, coins, medals, or a pocket watch? Gold Buyer Wales is a family run business with over four decades of experience. We are known for paying the highest prices around for gold and precious metals and have shops outside Cardiff in Pontyclun & Tonypandy. Contact us now to see how much your items could be worth, and book an appointment with us in store.

Contact info

4.9

Excellent

TrustScore 5 out of 5

99 reviews

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4.9

All reviews

(99)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just a great all-round experience

Paul was so friendly and professional. The process was super easy, from booking to getting to the location, we felt so welcomed and the building is lovely! We were so happy with the price offered and were paid straight away. We’ve already recommended you to everyone we talk to! Thank you so much.

16 May 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hey Sadie

Thanks for your review. We're delighted to hear you felt welcomed and found the process easy and professional.

We're so pleased you were happy with the price and prompt payment. Paul loves this feedback.

All the best, The WOW Team

Rated 5 out of 5 stars

Paul made us feel very comfortable

Paul made us feel very comfortable. Explained the process. No pressure to sell.
Great price & great service.
Highly recommend.

8 May 2026
Unprompted review
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Reply from Gold Buyer Wales

Hi

Thank you for your kind review. We're delighted to hear Paul made you feel comfortable and explained everything clearly with no pressure, nobody wants to be pressurised!!

Paul says thank you for your recommendation, we really appreciate it.

All the best, The WOW Team

Rated 5 out of 5 stars

Very easy to find

Very easy to find. Paul was very friendly,met me at the door. It was a private appointment. Very good price offered and a very professional experience. Would highly recommend.Speaking for my sister Anne.

13 May 2026
Unprompted review
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Reply from Gold Buyer Wales

Hi Caroline

Thank you for your kind review. We're pleased you found everything easy and felt well looked after during your appointment.

Paul says thank you for your recommendation, it’s much appreciated, and we’re pleased we could provide a professional experience for your sister Anne.

All the best, The WOW Team

Rated 5 out of 5 stars

Fair and easy

Paul made the process of selling our gold very straight forward and we were delighted with how easy it all was. He also gave us a very fair price as we did compare a few options and his was the best. We will be highly recommending him to all our friends - just wish we had more gold to sell!

11 May 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hello

Thank you for your lovely review. Fantastic to read that the process was straightforward and you were happy with the price.

Paul says thank you for your kind words and recommendation, it really means a lot. We're glad we could make the experience easy for you.

All the best, The WOW Team

Rated 5 out of 5 stars

Sold some old gold to Paul

Sold some old gold to Paul, excellent service, good price given and made the whole process very easy. Highly recommended.

19 March 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hey Howard

Paul says thank you for your recommendation, it’s much appreciated. We hope to help you again in the future.

All the best, The WOW Team

Rated 5 out of 5 stars

Great service

Recently sold some gold to Paul and the service was excellent. He was friendly, professional, and clearly very knowledgeable. The price offered was fair, and I felt completely confident throughout the process. I would happily recommend this company and will definitely use them again.

9 May 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hey Delyth

Thank you for your great review. We're delighted to hear you felt confident and well looked after.

Paul says thank you for your kind words, and we really appreciate your recommendation. We look forward to helping you again in the future.

All the best, The WOW Team

Rated 5 out of 5 stars

EWYN

i want to thank your team for the exceptional service throughout my gold‑selling experience. Your transparency, fair pricing, and professionalism made the process smooth and reassuring. It’s clear that your company values integrity and customer satisfaction, and I’m genuinely impressed by the level of service provided.

9 May 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hello!

Thank you for your kind words and for choosing us.

We’re delighted to hear you found the process to be so smooth. Integrity and customer satisfaction are at the heart of what we do, so your feedback means a great deal to the team.

All the best, The WOW Team

Rated 5 out of 5 stars

I had a fantastic experience selling my…

I had a fantastic experience selling my gold and couldn’t be happier with the service. From the moment I arrived, I was made to feel completely comfortable and at ease. Everything was explained clearly and honestly, with no pressure at any point. The jeweller was professional, friendly, and extremely knowledgeable, which gave me real confidence in the process. I felt the entire transaction was fair and transparent. I would highly recommend this service to anyone looking to sell gold with confidence. An excellent experience.

30 April 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hey Sarah

Thank you for your wonderful review. We're glad you felt comfortable, well-informed, and confident during the process.

It's great to know our genuine approach and service made the experience a positive one. We truly appreciate your recommendation and kind words.

All the best, The WOW Team

Rated 5 out of 5 stars

Paul was so helpful right from the very…

Paul was so helpful right from the very first time I met him, he made everything so simple, I've dealt with Paul for gold and watches and he's the most loyal and friendly person I know, I would definitely recommend his service to anyone xx

2 April 2026
Unprompted review
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Reply from Gold Buyer Wales

Hi Lianne

Thank you for your kind review. We're delighted to hear Paul made everything simple and easy for you from the start.

Paul says thank you for your continued trust and lovely words, it really means a lot. We truly appreciate your recommendation.

All the best, The WOW Team

Rated 5 out of 5 stars

I’d recommend this company to…

I’d recommend this company to absolutely everyone, Paul is so friendly and the face to face made it more personal xx second to none

8 April 2026
Unprompted review
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Reply from Gold Buyer Wales

Hey Gavin

Thank you for your lovely review. We're pleased you had such a positive, personal experience with Paul.

Paul says thank you for your kind words and recommendation, it means a lot.

All the best, The WOW Team

Rated 5 out of 5 stars

I reciently sold some gold to Paul

I reciently sold some gold to Paul . Paul was great to deal with and I was very happy with the price. I would definitely use Paul for any future transactions.

28 April 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hey Mike

Thank you for your review. We're delighted you were happy with both the service and the price.

Paul says thank you for your kind words, and we look forward to helping you with any future transactions.

All the best, The WOW Team

Rated 5 out of 5 stars

best in the business

Great experience with these guys. Know the market inside and out and extremely fair with their pricing. Definite recommendation

30 April 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hey Scott
Thank you.

We're so pleased thar our market knowledge shone through and our fair pricing made a positive impression.

We really appreciate your recommendation and look forward to helping you again in the future.

All the best, The WOW Team

Rated 5 out of 5 stars

Smooth and hassle-free process

Quick and efficient service with no pressure at any stage. What stood out most was the honesty and customer care. The process was clearly explained and overall it was a smooth, hassle-free experience. I have no hesitation in recommending this service.

24 February 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hi Carysnia

Thank you for taking the time to leave such a positive review.

We're delighted to hear that you found the process smooth, efficient, and hassle-free - love this🤩 Advice, clear comms, and excellent customer care is at the heart of what we do, so it's wonderful to know that this stood out during your experience.

Your recommendation means a great deal to us, and we truly appreciate your trust and support. Thank you again, and we look forward to helping you in the future should you ever need our services.

All the best, The WOW Team

Rated 5 out of 5 stars

Really fantastic experience

Really fantastic experience, Paul was very helpful and felt in safe hands.
Would recommend this service.

4 April 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Thanks Joanne

Really fantastic to read this review, so pleased to read that you felt in safe hands, thank you.

All the best, The WOW Team

Rated 5 out of 5 stars

Had a great experience with Paul when…

Had a great experience with Paul when selling a watch to him that had been in my family for a while. He was fair and transparent in his valuation and also gave a clear explanation of how the price was determined. From the first time I got in touch there was honest communication with no pressure. Stress-free and fast payment. Highly recommend. Thanks Paul and the team.

5 December 2025
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hi Polly

Thank you for your wonderful review and for trusting us with a watch that clearly held sentimental value.

Providing honest communication, fair pricing, and a no-pressure experience is exactly what we strive for.

Paul says thank you for your kind words and recommendation. It's great to know that the process was stress-free and that payment was completed quickly and efficiently.

We truly appreciate your feedback and look forward to assisting you again in the future.

All the best, The WOW Team

Rated 5 out of 5 stars

Recommended ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Friendly, trustworthy and reliable.

Paul was easy to talk to and deal with and I felt comfortable I was getting the right price for the Gold I was selling.

Once agreed, there was no messing about with payment.

Would recommend, 100%, with absolute confidence.

Thank you.

20 April 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hey Brett

Thank you so much for your fantastic review and recommendation.

We're so pleased to hear that you found the experience good from start to finish. Ensuring our customers feel comfortable, informed, and confident they're receiving a fair price is something we take great pride in.

Paul says thank you for your kind words and was pleased to be able to help.

Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

All the best, The WOW Team

Rated 5 out of 5 stars

Excellent company!

Very friendly service. Great communication throughout the whole process. Would defo recommend!

8 April 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hey Nick

That's great to hear, thanks for your recommendation 🙂

All the best, The WOW Team

Rated 5 out of 5 stars

Selling Gold

From the moment I spoke to Paul, I felt reassured & confident with the advice & guidance he provided to me, regarding the items I wanted to sell. After arranging a face to face appointment, the price I got for our gold was more than anywhere else I had researched. Paul provided that personal experience with no pressure to sell. Would 100% recommend contacting Paul if you want that no pressure personal experience.

11 April 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hi Kelly

Thank you for taking the time to leave such a thoughtful review. We're delighted to hear that Paul was able to provide the reassurance, guidance, and personal service you were looking for throughout the process.

It's great to know that you were pleased with the valuation and that our no-pressure approach helped make the experience a comfortable one. Your recommendation means a great deal to us.

Paul says thank you for your kind words and was especially pleased to hear how much you appreciated his advice and support. We look forward to helping you again in the future.

All the best, The WOW Team

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