TAPSTER Reviews 

I have purchased the bracelet and I only have a day of experience with it, but it works (with physical cards though) just fine! However the 5 star goes to the customer service (on instagram) which the most efficient and professional I’ve dealt with in as long as I can remember!
So the product works very well as advertised and customer service has been perfect : 5 stars.

They answer takes min 5 days, they sent the wrong product and are extremely hard to reach and ask questions. When you call nobody answers. Exciting ring technology but service is terrible

Product looks good but not suitable for the UK market. States that will work with Curve pay but with now two of us in the household trying to register with Curve, and being unsuccessful it has become very frustrating. Even trying to contact Curve you just get an automated answer that they cannot help. The Tapster product does not connect to any major UK banks or cards so what was meant to be a treat for our son to enable some independence, has ended in disappointment. To top it off their returns process is expensive as you have to pay for postage back to Stockholm.
If you are in the UK, please ignore their fancy marketing and avoid purchasing the product.

I bought one of the bracelets and it has worked with every purchase that I've done.
People are amazed when I stretch my arm out to pay. One guy standing behind me in a pub in Manchester said to me after I paid for a round of drinks with my Tapster that it was like what you see in a James Bond film 🤣
As for their customer service it's amazing. I had an accident with the bracelets fabric and asked their customer service if it was possible just to purchase the fabric bracelet without the chip and the next thing I know, one was being sent free. Thank you Tapster very much.

Not sure why their score is so low. I ordered completely the wrong product on next dey delivery. I messaged them and it was all sorted in under 30 minutes.

I have been using a Tapster ring for more than two years and I can say that it is an extremely useful, practical, and secure product. It has become part of my daily routine and has consistently met my expectations in terms of reliability and ease of use.

My satisfaction with the product has been so high that I have also purchased two additional rings as gifts for family members, allowing them to benefit from the same convenient and innovative experience.

I would also like to highlight the excellent support I have always received from your customer service team. On every occasion, the assistance provided has been fast, professional, and effective. Any issue or question I had was handled promptly, and the solutions proposed were always helpful and satisfactory.

Very happy with the Customer Service and the accounting department who proceed refunds due to Customs unexpected charge. Very top servivce. However I have to regret the quality of the Alpian bracelet who is not good enough in my view even if the technology works well.

No answer from support (several emails). Tapster Sweden. Cant register card - support does not answer.

Had an issue with my ceramic ring as it was in the 2 year warranty they are replacing in foc I can not remember them more highly. Gabriel was amazing.

Doesn't accept Barclays or revolut cards in UK to link device.
EDIT: IT Works with Klarna app virtual card

My ring got damaged and i sent picture to Tapster. Got a code for ordering a new free ring after just 2 days. Amazing service and very handy product. Perfect when you dont want to bring your wallet or phone. Like water parks, swimming pool, spa etc.

I had an issue with my ring—specifically, I damaged it against a wardrobe, and it completely shattered. I reached out to Tapster, and after a brief email exchange, they sent me a replacement. I'm really impressed with their customer service. I highly recommend both the company and their products.

★★★★★ Excellent customer service

I had an issue with my Tapster Silver Ring after only a short period of use and contacted Tapster support with photos and an explanation of the problem.

I was very impressed with how the situation was handled. The customer service was friendly, professional and helpful, and they arranged a replacement ring without making the process difficult or complicated.

Problems can happen with any product, but for me, what really shows the quality of a company is how they respond when something goes wrong. Tapster handled my case very well and made sure I was satisfied with the solution.

Excellent customer service and a very positive experience overall. Thank you to Mathilda and the Tapster team for taking good care of the issue. Highly recommended!

Impossible to contact customer service. I made my order #100959 on 21 July, standart shipping 8-9 bussiness days to Latvia. My package went from Sweden to Germany and last update on 31 July my package is in France. No answer in e-mail, they take phone calls only 2 hours a day and impossible to contact the company. I am very dissatisfied.

I have tried multiple messages via email to cancel Order #102886 as Tapster is not compatible in Australia using our banks.
I've requested cancel and refund three times and this is my last ditch attempt to get some customer service that isn't some automated chat bot or plain silence.
Treat very carefully with this company before you go ahead and purchase.
Get a wearable smart watch with payment option I'd suggest.
Don't make the same mistake that I did because they will not help you!

Great customer service. Nice looking product. Greetings

I absolutely love my TAPSTER rings…yes I have more than one and I use it every time I have to pay something. It’s a true joy to pay with a TAPSTER ring and so easy! And it’s very often a really good icebreaker at any place both at the food store, the bar or at the beach.

Shocking customer support I have emailed numerous times and on WhatsApp and had no response I’ve had my ring for nearly a year and it’s hardly worked. When buying things and using the ring you stand swiping the ring for nearly 10 minutes looking like an idiot can you please contact me before I contact my bank and the fraud team my order number is Order #47588
Confirmed 12 May 2025

Trying to return a ring no response from customer services

I find it awful. Never seems to connect to anything and when it does i have to still use my card to pay. I hate the thing