Budgetcam Reviews 

I am a videographer from the US and was hired to film a corporate event in Amsterdam. I found Budgetcam online and they had everything I needed that I couldn't bring on the plane with me. I made the reservation and filled out all required forms. I waited for about a month and did not hear from them. When I logged in, it said my status was pending. Eventually, I called. The person who answered the phone was very friendly and helpful. (I ended up calling and visiting Budgetcam in person multiple times, and every single employee was kind, professional and helpful.) I was so grateful that everyone spoke English too.

The plans were finalized and we went to AMS. While testing our setup in the event space, we realized a crucial piece of our equipment was not working properly. I called Budgetcam and they had a replacement ready for us to rent when we arrived later that day. We had ended up renting batteries that did not have the proper connections for our cameras, and the team at BC put their heads together and found a solution for us. I was so stressed about how we were going to make it work, but they kept brainstorming until we found a solution that would work. Hooray!

Next day, we were again testing our setup in the event space and realized we needed a longer lens for one of our cameras. I called my best friends at BC and they had the right lens ready and waiting when We arrived an hour later. Saved again!

Every single time I needed them, the staff at Budgetcam showed up and overdelivered. They found solutions and were friendly and professional throughout. All of the equipment was in good working order and performed flawlessly. I would highly recommend Budgetcam (specifically the Amsterdam North location). Thank you to the team at BC for helping make my shoot a sucess!

Super simple pickup/dropoff experience. Gear in good condition. Service adjusted the order to ensure correct / safer stands were selected in the background at no extra costs. Overall a very good experience

I received a warm welcome and received the rental lens in perfect condition. The employee advised me that if I bought the lens, I could get a refund. When I returned the lens, I received this advice again.

Great experience! Budgetcam has proper materials, helpful staff and is flexible about pickup and drop-off time and location.

It was somewhat hard to get to reserve the item I wanted (it was my first time renting, and each time I wanted to verify my ID, the page would load as error). When I finally got it to work, I found out I had to pay a €500 borg as extra cost(this wasn't stated anywhere before renting). But the storeworker was very nice. So I'm giving it 4 stars.

fast, easy and straightforward.

every time I make an order, items get canceled last minute on the day of pick-up. this happend at least 3 times already. every time they propose an alternative item but it is never even close to what I originally needed. and then I'm left hopeless, and I have to solve a problem Budgetcam creates. items listed on their website aren't even available. they're unreliable!

Great service, the equipement is also great.

Goede apparaturen! Top

While working on a passion project, Budgetcam was incredibly supportive and flexible. Their excellent customer service helped me access high-quality gear that fit my budget, ultimately allowing me to deliver a project with a much higher production value than I had anticipated.

Again-great customer service! Fast response to my emails about a last moment reservation. Top! I will come back soon and already recommend the place to my business partners.

I’ve worked with Kamera Express Rental on several projects, and one thing I really appreciate is how quickly they adapt to our needs. The team is responsive, helpful, and efficient, which makes the rental process smooth — even when we’re working on tight deadlines.

That said, a few aspects could be improved. One major limitation is the lack of equipment testing beforehand. Too often, we receive gear that doesn’t fully match our expectations, simply because we couldn’t test it in advance to confirm it fits our setup.

Another recurring issue is that some of the equipment is based in the Netherlands and not readily available in Belgium, which can cause delays or force us to compromise with alternative solutions.

It would also be much more practical if we could directly contact the local shop where we’re renting — especially in Brussels — instead of always having to go through the central phone line in the Netherlands. Being able to speak with someone on-site would save time and avoid misunderstandings.

Overall, Kamera Express Rental offers solid service and a professional team, but a few key improvements could really elevate the experience for Belgian-based professionals.

Good and timely Follow Up of my queries and requests. Solved issues and proactive in proposing solutions.

Budgetcam is the most reliable rental company in Europe. I’ve been working with many and the provide the best customer care service I’ve ever experienced. Keep up the good work guys!

Ghent´s leading AV Gear service provider. I would not change or look for any other service but these guys in the present or future.
The gear is 5 stars, all healthy and working, no issues what so ever.
Out point of contact - Max - was beyond helpful and friendly. Made every communication and process feel easy and professional, timely and respectful.
Lastly, I think that these guys should be seen as the customer service standard world-wide. They are attentive, they recognise any fault on the process and quickly action so that it´s back on track.
As an appendix, their delivery service was also 100% in quality. They were timely, cautious with the delivery and hand-over of the gear. And their transportation vehicles were prepped for safely travelling with the gear.
All and all, this is the only company we´re ever going to refer to anyone in Belgium/Ghent.
Thanks again, guys!

Scammers, accepted a lens and later on called saying that it was broken. They could not prove that it was damaged by me and sent me the invoice for more than 500€

I have been using Budgetcam services for a couple of years now and have generally had many good experiences. However, in 2023, I had a terrible experience with their North location, which led me to avoid their services for a while.

This year, I decided to give Budgetcam another chance as I needed some gear. I chose to visit their Zuid location, and my experience was much better. Although they didn't have the specific equipment I booked on the website, they quickly found a solution by offering me an upgrade. The gear provided was excellent, and everything went smoothly.

Thanks to this positive experience, I am happy to say that I have become a regular client again

Great customer service, very helpful over the phone. Thanks!