Milano Covent - White Modern Rectangular Countertop Basin - 550mm x 380mm (No Tap-Holes) I ordered this bathroom sink on 14.5.26 as it was very competitively priced and it arrived today 22.5.26 The... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I bought a toilet with soft close seat on the website but delivered without fixings for seat. When I contact customer service via WhatsApp, Shaunna provided exceptional service! Thank you very much, S... See more
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The Big Bathroom Shop offers a great range of bathroom furniture and fittings. Plus the prices are really competitive compared to other suppliers. Setting up a traders account was simple, straig... See more
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This was the second purchase I made from the Big Bathroom Shop and it far exceeded my expectations. I had reason to contact the customer services with a question and I received a full response within... See more
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Company details
Written by the company
Big Bathroom Shop is the home of affordable bathroom luxury. Since 2007 we have been selling bathroom suites, baths, brassware, heating, bathroom furniture, shower enclosures, basins, toilets and accessories online - everything you need to create your dream bathroom, all at extremely competitive prices. At Big Bathroom Shop you’ll find an amazing selection of products in our premium collections to choose from. So, with so much choice, the only thing you might need help with is deciding your perfect bathroom - but do not worry, we're here to help with that too!
BigBathroomShop.ie Details
Written by the company
- BigBathroomShop.ie 30 Day Money Back Guarantee
- If for any reason you are not 100% happy with the quality of your purchase, BigBathroomShop.ie offers an impressive 30 day money back guarantee. Free delivery available. 100% secure shopping with BigBathroomShop.ie
Free Delivery Available
Free standard delivery for orders over €399*
By shopping at Big Bathroom Shop you can benefit from a quick and efficient delivery service.
*Our standard delivery option is 2-7 working days free to mainland Ireland for orders over €399. There is a €19.95 delivery fee for orders under €399
Contact info
4.7
Excellent
664 reviews
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Great service from start to finish with…delivery company I would look at if I was BigBathroom
Great service from start to finish with Big Bathroom themselves. Especially there quick chat service on WhatsApp. Always there to guide you and answer any questions.
The only thing that I would give a thumbs down to was the delivery service. It wasn't with Big Bathroom themselves so I wont take away a star from them.
Dascher company deal with Ireland deliveries, and they weren't very punctual. Never showed up on two dates they booked us to deliver
13 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery times not as advertised
Standard Delivery advertised as 2-7 days.I ordered the item on the 19th of august and still waiting to receive item as of September 3rd
19 August 2026
Reply from Big Bathroom Shop Ireland
Dear Darragh,
Thank you for taking the time to speak with me this morning.
Please accept our sincere apologies that you are still waiting for your order, and for the inconvenience and frustration this delay has caused.
As discussed, I’m pleased to confirm that your order has now been booked for delivery on Monday.
I will continue to monitor the delivery closely and will be in touch as soon as I can confirm that your order has been delivered successfully.
Kind regards,
Megan
BigBathroomShop.ie
Reply from Big Bathroom Shop Ireland
Good afternoon,
Thank you for your lovely feedback!
We’re delighted to hear you had a great experience and we really appreciate your support.
We look forward to welcoming you back again in the future!
Kind regards,
Ellie
BigBathoomShop IE
Very helpful online chat with Amelia
Very helpful online chat with Amelia, very informative, thank you!
3 September 2026
Unprompted review
Reply from Big Bathroom Shop Ireland
Good afternoon,
Thank you for your lovely review!
We’re so pleased to hear that Amelia was able to provide such helpful and informative support through our online chat.
We’ll be sure to pass your kind feedback on to her. 😊
Kind regards,
Ellie
BigBathroomShop IE
Had to contact the team over my order
Had to contact the team over my order, super efficient and super nice to deal with.
Excellent all round
19 August 2026
Reply from Big Bathroom Shop Ireland
Good afternoon,
Thank you for your fantastic feedback!
We’re delighted to hear our team was efficient, friendly and able to assist with your order.
We really appreciate your kind words and hope to help you again in the future!
Kind regards,
Ellie
BigBathroomShop IE
Great service and after customer…
Great service and after customer service was extremely helpful
4 August 2026
Reply from Big Bathroom Shop Ireland
Good morning,
Thank you for your lovely review!
We’re delighted to hear you received great service and that our customer service team were able to assist you.
We really appreciate your feedback and support!
Kind regards,
Ellie
BigBathroomShop IE
I had misplaced my order details
I had misplaced my order details, but the live chat was quick and easy to use, with hardly any waiting time and a real person rather than a bot. Lauren helped address my issue promptly and efficiently.
24 August 2026
Unprompted review
Reply from Big Bathroom Shop Ireland
Hello,
Thank you for your 5* review!
I’m really pleased to hear that our live chat was quick and easy to use, and that I could help resolve your issue promptly. It was a pleasure assisting you, and I really appreciate your kind words.
Kindest Regards,
Lauren
BigBathroomShop IE
very good quvality of bathroom products…
very good quvality of bathroom products .... docus on enviroment bog plus ...and amazing custumer service... especial Lauren who took time to aswear all my questions
24 August 2026
Unprompted review
Reply from Big Bathroom Shop Ireland
Hello,
Thank you for your 5* review!
We are delighted to hear that you are pleased with the quality of our bathroom products and our focus on the environment. It was an absolute pleasure helping you with your questions, and I’m so pleased I could assist! Thank you for your kind words and for choosing us.
Many thanks.
Lauren
BigBathroomShop IE
Reply from Big Bathroom Shop Ireland
Hello,
Thank you for your 5* review!
We are delighted to hear that your delivery was super fast. We really appreciate your feedback and support and we hope to be able to work together again in the future.
Many thanks.
Lauren
BigBathroomShop IE
Excellent service from first phone…
Excellent service from first phone conversation to delivery of the goods
4 August 2026
Reply from Big Bathroom Shop Ireland
Good morning,
Thank you for your fantastic feedback!
We’re delighted to hear you received excellent service from your initial conversation with our team right through to the delivery of your goods.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Ellie
BigBathroomShop IE
Easy to order and delivered on time
Easy to order and delivered on time. Product was exactly as described. Will order from them again
4 August 2026
Reply from Big Bathroom Shop Ireland
Good morning,
Thank you for taking the time to leave such a lovely review!
We’re delighted to hear you found the ordering process easy, your delivery arrived on time, and the product was exactly as described. It’s fantastic to know you’d choose to order from us again.
We really appreciate your support and look forward to welcoming you back in the future!
Kind regards,
Ellie
BigBathroomShop IE
I ordered a set of mixer taps straight…
I ordered a set of mixer taps straight from the on line website and they were delivered very efficiently in a matter of days. Great delivery and great quality products.
3 August 2026
Reply from Big Bathroom Shop Ireland
Hello,
Thank you for your 5* review!
We are delighted to hear that you were pleased with the quality of your mixer taps and that your order arrived quickly and efficiently. We really appreciate your support and hope you enjoy your new taps!
Many thanks.
Lauren
BigBathroomShop IE
Recycling of timber packaging.
The items arrived on time as advised and in good order, they arrived on a large timber pallet which the delivery person said they would call back to remove as i have no way to dispose of such a large pallet base. Unfortunately they did not return which left me with significant costs to get someone to dispose of the base.
4 August 2026
Reply from Big Bathroom Shop Ireland
Hello,
Thank you for your review.
We arre sorry to hear about your experience with the pallet delivery. Due to the size and fragility of the items on your order, it was delivered securely on a pallet, to ensure the safe arrival. Usually our customers would be expected to dispose of the pallet as it is considered to be part of the packaging.
However, as the haulier advised that they would return to collect the pallet and unfortunately did not, we appreciate the inconvenience caused. We have contacted you directly to discuss this further.
Kindest Regards,
Lauren
BigBathroomShop IE
Good stuff but confusing delivery
22 July 2026
Reply from Big Bathroom Shop Ireland
Good afternoon,
Thank you for your feedback!
We’re pleased to hear you were happy with the products, although we’re sorry to hear the delivery process was confusing.
We have since contacted you further regarding this to discuss your experience and look into the concerns raised.
We really appreciate your feedback and hope you’re enjoying your purchase!
Kind regards,
Ellie
BigBathroomShop IE
Reply from Big Bathroom Shop Ireland
Good afternoon,
Thank you for your lovely review!
We’re so pleased to hear you were happy with the speedy delivery, service and quality of our products.
We really appreciate your feedback and hope you enjoy your purchase! 😊
Kind regards,
Ellie
BigBathroomShop IE
Great experience overall
Great experience overall. Timely delivery to Ireland, high quality shower enclosure, and excellent customer service. Was able to quickly sort a couple of issues including arranging a return collection, thanks to Lauren who has been super helpful in assisting with my queries.
Highly recommend!
11 August 2026
Unprompted review
Reply from Big Bathroom Shop Ireland
Hello,
Thank you for your 5* review!
I am delighted to hear that you were happy with the shower enclosure, delivery to Ireland, and the service you received. I am especially pleased that I was able to assist with your queries and help resolve the issues quickly, including arranging the return collection. Thank you for your recommendation — it really means a lot to us!
Should you require any further assistance at all, just let us know!
Kindest Regards,
Lauren
BigBathroomShop IE
Review
Quality products, value for money and excellent customer care in my experience.
7 August 2026
Unprompted review
Reply from Big Bathroom Shop Ireland
Good afternoon,
Thank you for your lovely review!
We're delighted to hear you were pleased with the quality of our products, value for money and the customer care you received.
We really appreciate you taking the time to share your experience with us!
Kind regards,
Ellie
BigBathroomShop IE
Purchased a toilet bowl that turned to…
I bought a toilet and it was installed, but when the water flows it makes a very loud noise that the whole house can hear. Be careful, they don't want to take back the purchased item, they find different reasons and say that everything is fine and there are no defects. They say that it needs to be checked before installation, but it is impossible to see until you install it.
9 July 2026
Reply from Big Bathroom Shop Ireland
Good afternoon,
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your purchase.
Following our recent correspondence, I’m pleased to confirm that your concerns have been looked into and reviewed, and a suitable resolution has now been reached.
We hope you are satisfied with the outcome and that we can provide you with a smoother experience in the future.
Kind regards,
Ellie
BigBathroomShop IE
Communication about my order has been…
Communication about my order has been difficult. The tracking hasn’t worked and I have reached out twice to very nice people on line to fix it but am still waiting. When there is a delay, which of course can happen, some communication from the company would be appreciated as this affects trades people on the job.
After leaving the above review (with 1 star) the company reached out and the difficulty has been resolved, so it moves up!
21 July 2026
Reply from Big Bathroom Shop Ireland
Good morning,
Thank you for taking the time to leave your review. We're very sorry to hear that you've been disappointed with the communication regarding your order.
Following our recent correspondence, I'm pleased to confirm that your delivery has now been received and the issues raised have been resolved.
Thank you for updating your review to reflect this.
Kind regards,
Ellie
BigBathroomShop IE
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