mexen.pl Reviews 

I probably should have checked the reviews before ordering, I can see that I am not the only person to experience terrible customer service from this company.

16.6.26 Ordered a bathtub, paid 200€ for delivery to Greece.

2.7.26 Item should have been delivered. Tracking shows 'delivered' on 1.7.26

6.7.26 I contacted Mexen. They advised they would chase and get back to me.

8.7.26 I chased again as I had no response. They said they hadn't heard back from delivery company, but I had received no update.

13.7.26 I emailed again advising no sign of the bath.

14.7.26 They responded to say it had been lost in transit (!) I asked for a replacement to be sent and asked if it could be expedited. Mateusz Stonecki said it should be with me within a week.
New bath was ordered.

15.7.26 I received an email from the transport company, DSV, that the earliest date they could deliver was 28.7.26.

16.7.26 I contacted Mateusz, and asked if he could contact them and arrange for it to be delivered earlier. "Once they confirm that the delivery can be made sooner, we'll let you know."

23.7.26 Mateusz did not respond to me, so I contacted him again.
His response was "I do not handle complaints regarding lost packages, so I am not familiar with the next steps."

I do not know what that even means in relation to getting my item to me sooner?!

24.7.26 I asked for Mateusz to put me through to a manager who could help, as I was getting very little help. Mateusz response was "I don't understand what is the problem.
The delivery date is set for July 28, and it's currently only July 24.
The package will arrive on the scheduled date."

I reminded him that he was supposed to let me know if they could deliver it earlier, he said they said they had replied saying they couldn't but he hadn't updated me.

27.7.26 Mateusz obviously did pass my complaint on to somebody, to which I confusingly got this reply:-
Good morning,
After reviewing your report, we have determined that the return was processed correctly.
In this situation, the carrier was at fault, but we shipped the replacement item as quickly as possible.
The claim has been closed."
Sincerely,
Mexen Management

I advised that they appear to be answering a question that wasn't the question that I'd asked, I have not received a further response from them.

24th to 29th July 26 - For the past 5 days I have been personally contacting the courier trying to find out when it will be delivered. I was assured it would be 28th. No delivery. I have contacted them again today (29th) as it is now close of business and it still hasn't been delivered.

I am still waiting. The process has been painful, and incredibly frustrating.

Not once have I received an apology for any inconvenience.

Honestly, it's not worth it. Buy from a reputable company and save yourself hours of stress.

This company( Mexen) sent wrong products and then comes
with excuses to not send the products that has been ordered. Just giving a small discount.
Bad customer service. Really bad.
Do not buy from this site and company. To bee fooled by the pictures and prices.
Save your money or Ells you will receive other products than you have ordered!!!

This is a scammer company

All the taps I bought are beautiful and of high quality and of good price.
The communication with the company was excellent and I would definitely buy from them again. It’s a company on the rise and they deserve it!

The company states on its website that it offers hassle-free returns and promotes customer comfort, but independent review platforms include multiple negative experiences regarding delays, lack of response, and refund issues.

I have ordered the shower there. It came quite quickly. But we didnt like the quality and decided to send it back. And then our problems began. You could not call there. I sent the mail, they answered with the instruction what paper ti fill and put into the parcel. We did and sent the parcel and... the driver could not find the company on the address they gave us in Zilina !! ! Horrible. Never again, never!

Great quality products at a good price. Lucky to have this option from Poland. You need to know exactly what you want (no questions) and don't expect Irish customer service standards. Order and it will arrive in a few weeks (so don't order under time pressure). You won't get held by the hand through ordering and delivery. That said, you won't find this quality at this price anywhere in Ireland. I'm saving €€€€ thousands on a new build home instead of buying here locally. Alan P. Thanks Mexen!

I used to live in Spain but I'm actually back home in Ireland.

I ordered from Mexen the shower screen Mexen Velar L last 16 Feb 2026, almost 3 months later I have still not received the items and, having exchanged more than 10 emails with them, they still treat me like an idiot. I wonder if this company really manufactures anything and their business is cheating people.

I have additionally tried to call them and they don't attend the phone. Their responses by email are dismissive, really passive and literally gaslighting despite clear evidence. They take no initiative to solve the problem and keep blaming the carrier, transport agency, etc. They keep telling me that glass screens got damaged during transportation and they have had to ship items several times.
The matter is still in progress and I tend to think I will lose the money paid.
I do not recommend this store at all. I wish I had read reviews from others before buying anything from them. Better to pay a bit more from a trusted seller.

I ordered the Mexen T22 shower column (black).
I received the column, rain shower head and hand shower from the T22 series, but the entire mounting kit, accessories and hand shower holder came from a completely different series X (the invoice clearly states code MEX-79391-70 – “Zestaw prysznicowy X”).
Photos and links to the product page clearly show the differences (T22 has a height-adjustable soap handler and an angled, tiltable hand shower holder – what I got is the static version from the X series).
The store rejected my complaint with a laconic reply “The elements are correct”, completely ignoring the invoice, photos and links I provided. Their responses were dismissive and literally gaslighting despite clear evidence.
The matter is still in progress – they offered to take back the goods at their expense and refund the money.
Classic customer service fail.
I do not recommend this store. Better to pay a bit more and buy from a seller who doesn’t treat customers like idiots.

Second time I bought from you a shower door and it will be the last.
If you keep sending parcels to Ireland using the courier company "DSV/Schenker" you lost me already as a customer and all my contacts/relatives which I will make sure they don't buy you products ever.
Paying in 2 occasions 170€ delivery from Poland to Ireland and taking over 3 weeks to be delivered (I'm still waiting for the second parcel and it has been out for delivery for the last 3 days and now we are on the weekend and Monday is bank holiday, great!)
Solve your delivery company and then we can talk again.
This is unacceptable and you are losing all your reputation and clients.
Up to you what decisions you take in the next weeks/months. At the end is not my company. Good luck

i ordered a shower screen through Leroy Merlín , it's since 3 weeks out for delivery with Schenker but never arrived. There is no phone number i can call, They tell me the carrier will call or contact me but i have no missed phone calls , no delivery and they don't help at all!!! The date i needed the shower screen has expired by weeks Stay away it's not worth the pain.

I placed an order for shower door on 8th January, I was continuously following up on the delivery, however on 30th January 2026, I received an email (after multiple follow ups) that the delivery will take more time due to some issues in delivery center. I requested to cancel the order, and I was told that the order is cancelled and I would receive the refund once the product is delivered back to the warehouse. Note: I never received the product and it is a cancellation, not return. On top of that a terrible customer service responses with rude and arrogant behaviour.

Delivery estimate before purchasing showed 2 working days. After I ordered and emailed them - was told atleast 10 working days.

Couriers they use are awful. Package came damaged, courier doesn't speak a word in local language, very rude. Mexen customer service - NON EXISTANT

Fast delivery , at least to the netherlands Tilburg , now we still have to wait on delivery at my home

I do not recommend buying from this shop.
The website states delivery within 2 days, but after 30 days I still have not received my order.
Customer support does not answer the phone, and they never replied to my inquiries.
Very bad experience. I will never order from this shop again.

I have had a highly frustrating experience with mexex.pl, which unfortunately echoes issues others have reported.

Faulty Website/Invoicing: The website clearly has a technical flaw as it does not allow users to correctly enter or specify the business invoicing details.

Ignored Instructions: I specifically contacted customer service multiple times asking them to use the correct invoicing address for my business, separate from the shipping address. They flat out refused or ignored this request and intentionally used the shipping address for invoicing, which is unacceptable and causes major problems for our accounting.

Refusal to Cancel: Following their failure to correct the address, I requested an immediate cancellation and refund. Instead of honoring the request, they sent the order anyway. I also have email records proving this refusal.

This shows a severe lack of commitment to customer needs and basic business practice. Having encountered minor issues with them in the past, I can now say I will never return to shop here. Buyers beware.

Their website is broken and doens't allow you to enter your business invoicing details. After asking customer service twice to use the correct address, they flat out refused and intentionally used the shipping address. After asking them for a cancellation and refund, they sent the order anyways. I have emails to prove all this. In the past I have actually bought from them and had some problems also. Will never return.