Best4frames Reviews 

Bespoke mounts sent really quickly, lovely quality and superb packaging. I made a mistake thinking I had ordered online when I hadn’t, they were for an art commission, Cat from customer services turned them round in a day and sent them express delivery, what an excellent service! Thank you, will be using you again.

Great customer service

I ordered three custom frames with matching Soft White mount boards from Best4Frames. Unfortunately, one of the three mount boards supplied was standard white instead of Soft White.

The colour difference is clearly visible when placed alongside the other two mounts, which defeats the purpose of ordering a matching set for a gallery wall. Given that the order consisted of only three identical mounts, I was surprised that this wasn’t picked up during quality control before dispatch.

I’m now having to contact customer service and wait for a replacement before I can complete the framing project.

The frames themselves appear well made, but this kind of error is disappointing, especially for a custom order where consistency is essential.

Really simple process. Ordered a bespoke sizing frame for a piece of art and it could not be more perfect. Excellent and high quality finish would order again from here and recommend to anyone.

I’ve had quite a few frames from Best4frames now and I’ve always been really pleased! The website ordering is really simple and custom made frames are always perfect! Well packaged and sent by UPS so absolutely no complaints and I’ll continue to use you and recommend you! Thank you! Good old fashioned expert service!

Really happy with the experience. Every stage was perfect. Picking the frame from loads of options was straight forward, dispatch was quick, packaging was exceptional. When I had a query I had no problem getting through to them on the phone. Then also received a quick reply to my follow up email question. And the frame looks amazing, exactly as described and what I wanted.

Excellent quality. Started off with a postcard frame that was easy to set up and mount, will order a larger one soon.

Great frames - equally great customer service. Sarah was fantastic at making sure I everything was as I needed - thank you again for your help!

Photo upload/framing tool very easy to navigate and get what you are looking for.

Brilliant service. Fast delivery and really well packaged frame. I’ll definitely be buying from here again in the future. Cheers!

There was a delay with my order but when I contacted the team, they were quick to act and went above and beyond to get my order sent off. The items were brilliantly crafted and carefully packaged.

Was this the best quality frame I’ve ever bought? No, but it was really good and great value for money. I bought four and was quite amazed about the quality of the packaging. There was a problem with the glazing on one of my pictures and to be fair it’s something that they could not have picked up given that the glazing comes covered in film on both sides, but after I got in touch they sent me a new piece of glazing straightaway, no questions asked. Really good customer service.

My experience with this company was really exceptional. The website is easy to use, but when I had a question, they helped on the phone and were very friendly. The item arrived in packaging that would survive a nuclear blast. I can't see how it could be more protected. Every packing detail is carefully considered and carried out. The end product is quite breathtaking - I didn't expect it to look so professional. Really brilliant service, they are indeed the best 4 frames.

I'm thrilled with my reverse leaf frame in gold—appreciation to Best4frames!

Ordered 3 bespoke frames - they look great, arrived on time, reasonably priced - worth every penny

Very happy with my Gold reverse leaf frame, thank you Best4frames.

Superb products, easy-to-use website, reasonable prices, and seamless service.
I couldn't be happier with the service I received from Best4frames.

I ordered 2 large frames - 60x80cm and they arrived absolutely smashed to pieces. The glass was not even contained within the plastic that wrapped the frames so some of it came out onto my carpet and the rest stuck through the plastic - large pointed shards of glass . Given the size and the fact all packaging was damaged and bits were coming out in all direction , i was really worried about disposing of this. I emailed the company (who didnt pick up the phone despite being open) , and i was told to dispose of them. I explained it was really dangerous and wasnt sure how i would do this safely- far too large for the bin and difficult to get out the door given the size and the glass sticking out. I asked for some help- could they be collected? Answer was no. So this all fell on me to sort. I had a tiny bit of glass in my foot which I couldnt see and therefore remove- that was also of no concern. I emailed saying I wasn't really happy that I was left to deal with this due to the danger of the glass/ frame size but I was ignored. I eventually managed to get the frames in the car with help from a friend but it was not easy. I then had to drive to the skip and then get my car vacuumed in case tiny bits of glass had dropped into it.
These things happen- ie broken in transit but zero concern and very little accountability makes it even worse and due to the horrible after care 'service', I am writing this review. I was refunded but as I say- they could not have cared less ! I emailed and told them my thoughts and this was ignored .

Good website, easy to navigate and order. Very quick delivery. However 2 items were missing from order. I contacted the company by email and had an almost immediate reply. Missing items being dispatched today.
Things go wrong but how a company deals with an issue tells you more about them. Excellent customer service

Excellent bespoke size frames, made quickly, well packaged. Very happy with the quality of the mounts and frames, will order from them again.

This is the second time I've used this company, and I would absolutely use them again.

The quality of the frames and mounts, the turnaround time, and the care taken in packing the products is second to none.

The website is easy to use and very clear about what you are ordering; in particular showing the exact dimensions of the items you have ordered which I find very helpful, as this is not so clear on other websites.

The company is very helpful and responsive to queries. All in all a 5* company.