I placed an order almost 2 months ago spending 1000 euro including shipping. They have said twice that the order has been shipped and should have been already delivered but never shared any tracking i... See more
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See what reviewers are saying
The prices are fair and the products are solid. I had some issue with my order (not all received initially) and the customer support helped me right away, i got my missing items shipped the day after.... See more
Company replied
I had some questions in advance as I planned to use the bamboo different from usual. My mails have all been answered uncomplicated within no time. The price is reasonable and the product - as far a... See more
Company replied
It looks like Fraud - we ordered a lot off stuff, payed it, and now waiting for weeks to get our stuff delivered. We wrote a lot of mails ang get no response , neither the stuff! Keep your fingers awa... See more
Company details
Written by the company
Bamboo Import is gespecialiseerd in het produceren en distribueren van bamboeproducten voor de internationale markt. Met ons hoofdkantoor en hoofdmagazijn in Nederland kunnen we elke bestelling, groot of klein, door heel Europa verzenden.
♻️ Sterk, duurzaam & milieu vriendelijk
Written by the company
- 🌍 Europa's grootste leverancier van Bamboo
- 🚛 Uit eigen voorraad geleverd in heel Europa
Contact info
Netherlands
- info@bambooimport.com
- bambooimport.com
3.1
Average
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Fraud
It looks like Fraud - we ordered a lot off stuff, payed it, and now waiting for weeks to get our stuff delivered. We wrote a lot of mails ang get no response , neither the stuff! Keep your fingers away from tgis!
3 August 2025
I placed an order almost 2 months ago…
I placed an order almost 2 months ago spending 1000 euro including shipping. They have said twice that the order has been shipped and should have been already delivered but never shared any tracking information or proof of shipment. i've been emailing and calling them repeatedly for 6 weeks but they don't answer. I think this company might be a scam and I am worried about losing all my money.
7 July 2025
Terrible experience – Avoid at all costs!
I was initially told my order would arrive within 3-4 days, but I ended up waiting over two weeks. Every time I asked for an update, they assured me the delivery would happen the next day—this happened three times in a row, making me stay home unnecessarily. When the order finally arrived, it was the completely wrong product and size.
I tried contacting the company multiple times by phone and email to resolve the issue, but they ignored all my attempts. Their customer service is nonexistent, and they clearly don’t care about their customers.
I strongly advise against buying from this company. Save yourself the frustration and look elsewhere.
19 May 2025
One star is even too much.
- first I placed an order which they never sent
- then after 20x calling they promissed to sent the order
- then I asked to update the order with two extra screens
- then they sent an email saying: have faith, we will sent your order somewhere next week
- then they fiiiiinally sent the order, without the extra rolls
- then they sent me an invoice and payment link for the extra rolls.
- then they charged me extra transport costs for the extra rolls
- at last when I wanted to make another order, they disapeared in silence...
This took about 4 weeks. One star is even too much. Go to the competition.
28 February 2025
bamboo sticks thinner than they are advertised
I bought bamboo sticks that are labeled with diameter 18-20mm, but most are thinner than 18mm even on the thick side.
21 November 2024
Reply from Bamboo Import Europe
Thank you very much for your review. We are very sorry that you are not satisfied and want to apologize, as we have had a turbulent year with many internal changes. We are now back on track and have our distribution and customer service fully in order again. We will contact you this week to resolve this with you. Customer satisfaction is of great importance to us, and we strive to provide you with a positive customer experience. Have a wonderful day! Kind regards, Team Bamboo Import.
Quick delivery.
23 September 2024
Reply from Bamboo Import Europe
Thank you very much for your positive review. We hope you choose our sustainable bamboo products again next time. Keep an eye on our website for great offers. See you soon! Kind regards, Team Bamboo Import.
Reply from Bamboo Import Europe
Thank you very much for your positive review. We hope you choose our sustainable bamboo products again next time. Keep an eye on our website for great offers. See you soon! Kind regards, Team Bamboo Import.
Very poor communication
Very poor communication, products ruined , shipping not accurated. They don’t reply to e-mails. Bad experience
30 March 2024
Unprompted review
Reply from Bamboo Import Europe
Thank you very much for your review. We are very sorry that you are not satisfied and want to apologize, as we have had a turbulent year with many internal changes. We are now back on track and have our distribution and customer service fully in order again. We will contact you this week to resolve this with you. Customer satisfaction is of great importance to us, and we strive to provide you with a positive customer experience. Have a wonderful day! Kind regards, Team Bamboo Import.
Product is good and delivered quickly.
Product is good and delivered quickly.
The cost of transportation are ridiculously high.
Product was E55, transportation E23
17 May 2024
Reply from Bamboo Import Europe
Thank you very much for your review. We are very sorry that you are not satisfied and want to apologize, as we have had a turbulent year with many internal changes. We are now back on track and have our distribution and customer service fully in order again. We will contact you this week to resolve this with you. Customer satisfaction is of great importance to us, and we strive to provide you with a positive customer experience. Have a wonderful day! Kind regards, Team Bamboo Import.
Poor show
Dear Bamboo Import,
We waited for 1,5 months for our delivery. When it was finally was there the bamboo was completely soaked and full of mold.
Customer service employee Maaike is next level unfriendly and not helpful.
After contacting also by mail we got back we should clean it?! Very disappointed and very unhappy about the product/ delivery and customer service. Would not recommend ordering any products here.
2 May 2024
Unprompted review
Reply from Bamboo Import Europe
Thank you very much for your review. We are very sorry that you are not satisfied and want to apologize, as we have had a turbulent year with many internal changes. We are now back on track and have our distribution and customer service fully in order again. We will contact you this week to resolve this with you. Customer satisfaction is of great importance to us, and we strive to provide you with a positive customer experience. Have a wonderful day! Kind regards, Team Bamboo Import.
no answer to my emails
no answer to my emails, 3 month since I ordered for almost 1000€ .... and no news, seems like it's out of stock or a scam website, I'm worried for my money ...
14 April 2024
Reply from Bamboo Import Europe
Thank you very much for your review. We are very sorry that you are not satisfied and want to apologize, as we have had a turbulent year with many internal changes. We are now back on track and have our distribution and customer service fully in order again. We will contact you this week to resolve this with you. Customer satisfaction is of great importance to us, and we strive to provide you with a positive customer experience. Have a wonderful day! Kind regards, Team Bamboo Import.
Order canceled after one month without…
Order canceled after one month without any news, and payback still awaited
11 April 2024
Reply from Bamboo Import Europe
Thank you very much for your review. We are very sorry that you are not satisfied and want to apologize, as we have had a turbulent year with many internal changes. We are now back on track and have our distribution and customer service fully in order again. We will contact you this week to resolve this with you. Customer satisfaction is of great importance to us, and we strive to provide you with a positive customer experience. Have a wonderful day! Kind regards, Team Bamboo Import.
Reply from Bamboo Import Europe
Thank you very much for your review. We are very sorry that you are not satisfied and want to apologize, as we have had a turbulent year with many internal changes. We are now back on track and have our distribution and customer service fully in order again. We will contact you this week to resolve this with you. Customer satisfaction is of great importance to us, and we strive to provide you with a positive customer experience. Have a wonderful day! Kind regards, Team Bamboo Import.
Te late levering
2 April 2024
Reply from Bamboo Import Europe
Hartelijk dank voor uw review. Wij vinden het zeer vervelend dat u niet tevreden bent en hebben een roerig jaar gehad met veel interne veranderingen. Inmiddels zijn we weer gezond en hebben we onze distributie en klantenservice weer volledig op orde. Er wordt deze week contact met u opgenomen om dit alsnog met u op te lossen. Klanttevredenheid hebben we hoog in het vaandel staan en streven er ook naar om u een tevreden klantervaring te bieden. Een heel fijne dag gewenst! Met vriendelijke groet, Team Bamboo Import.
I placed an order 2 months ago and…
I placed an order 2 months ago and still have not received it and you’re asking for a review while I haven’t even had a chance to see the product.
11 April 2024
Reply from Bamboo Import Europe
Thank you very much for your review. We are very sorry that you are not satisfied and want to apologize, as we have had a turbulent year with many internal changes. We are now back on track and have our distribution and customer service fully in order again. We will contact you this week to resolve this with you. Customer satisfaction is of great importance to us, and we strive to provide you with a positive customer experience. Have a wonderful day! Kind regards, Team Bamboo Import.
Long delivery time
5 April 2024
Reply from Bamboo Import Europe
Thank you very much for your review. We are very sorry that you are not satisfied and want to apologize, as we have had a turbulent year with many internal changes. We are now back on track and have our distribution and customer service fully in order again. We will contact you this week to resolve this with you. Customer satisfaction is of great importance to us, and we strive to provide you with a positive customer experience. Have a wonderful day! Kind regards, Team Bamboo Import.
Niet transparant in up to date ,over de…
Niet transparant in up to date ,over de duur van levering
Duurde te lang..
18 March 2024
Reply from Bamboo Import Europe
Hartelijk dank voor uw review. Wij vinden het zeer vervelend dat u niet tevreden bent en hebben een roerig jaar gehad met veel interne veranderingen. Inmiddels zijn we weer gezond en hebben we onze distributie en klantenservice weer volledig op orde. Er wordt deze week contact met u opgenomen om dit alsnog met u op te lossen. Klanttevredenheid hebben we hoog in het vaandel staan en streven er ook naar om u een tevreden klantervaring te bieden. Een heel fijne dag gewenst! Met vriendelijke groet, Team Bamboo Import.
My purchased products were not…
My purchased products were not delivered. It is now over 2 months ago, almost 3, and I still haven’t received any notification of delivery, or that it could not be delivered. I called several times and wrote emails, but the same response via phone that they will write back. After I wrote that I wanted my purchase to be canceled with a full refund, as they are not delivering, I haven’t received any confirmation or refund. It seems to be a scam.
12 January 2024
Unprompted review
Reply from Bamboo Import Europe
Thank you very much for your review. We are very sorry that you are not satisfied and want to apologize, as we have had a turbulent year with many internal changes. We are now back on track and have our distribution and customer service fully in order again. We will contact you this week to resolve this with you. Customer satisfaction is of great importance to us, and we strive to provide you with a positive customer experience. Have a wonderful day! Kind regards, Team Bamboo Import.
My order was delayed
My order was delayed, packaging damaged in shipping as well, but delay was communicated by seller and order was undamaged.
15 February 2024
Reply from Bamboo Import Europe
Our sincere apologies once again for the delay. We have a new warehouse, this was the cause. We hope that next time you will still choose us and you will want to raise the review to 4 stars. After all, it is not common for us to deliver late. Best regards, Team Bamboo Import.
Supersnelle levering
8 January 2024
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