BAUHAUS Deutschland Reviews 

My experience in Bauhaus today. I needed soil for my Garden pond and along with that i also purchased liquid stick for my kid. I went with a sholder bag as i used bicycle to commute.
I also have seen other people carring hand/sholder bags. But at the billing the employee needed to check by bag whereas she didnot check anybody else with a bag.
So Bauhaus checks the bag based on the skin color of the customer? This is the only difference I could notice among the people in there.
Shame on you Bauhaus, Neuss.
NO more to Bauhaus anymore.

Dear BAUHAUS Team,

Thank you for your response and for taking my complaint into consideration.

As requested, I would like to share the details of the store and the incident:

**Store:** BAUHAUS İstanbul Kozyatağı
**Address:** İçerenköy Neighborhood, Kayışdağı Street, No: 4, 34752 Ataşehir / İstanbul, Turkey
**Phone:** +90 216 578 70 70
**Date and time of the incident:**
5 June 2026, around 20:30

**Summary of the incident:**
On 5 June 2026, I purchased several items from the BAUHAUS İstanbul Kozyatağı store, including a chandelier with a large box. At the checkout, I also paid for shopping bags because the products clearly would not fit into one bag.

After completing the payment, I moved aside so I would not block the next customer and started placing my products into the bags. However, the chandelier box was too large and did not fit properly into the bag. I asked the cashier if a larger bag was available. I was told that there was no larger bag at that checkout and that I could check another cashier.

I then went to the other cashier with the already-paid product, partially placed in the bag, and simply asked whether they had a suitable larger bag. Instead of receiving normal assistance, I was treated in a manner that made me feel uncomfortable and disrespected. The situation gave me the impression that I was being treated as if I had done something wrong, even though I had paid for all my products and was only asking for support with a bag.

I later tried to contact BAUHAUS Germany because BAUHAUS is an international brand and I expected the headquarters to care about customer experience and brand reputation. However, I did not receive a proper response at that stage, which made the situation even more disappointing.

I kindly ask you to forward this case to the relevant department and the responsible management team in Turkey. I expect the incident to be reviewed seriously and would appreciate a proper written response regarding the outcome.

Thank you for your attention.

Best regards,
Anıl Kahraman

A great cooperation between Bauhaus Bornheim and Porz Köln!
Ordered 12 thuja trees. Delivery wa correct only 2 trees were in a bad condition.
They arranged 2 new trees and pick up of the bad ones.
Everything went very smoothly!
What a great team and a nice company to work with.
Really customer oriented support! 👍🏻👍🏻👍🏻

It seriously feels like winning the lottery, finding someone to help you out at Bauhaus Flensburg. It's absolutely ridiculous having to stand there for 15 or 20 minutes just waiting for someone, when you just need to ask a question or two about something. Yes, they've got service-counters where you can get help, but there's nobody there 99% of the time.
I've started doing my business elsewhere just because of this.

(Edit): Thanks for the answer. I'd like to add that this is a recurring problem, at least at this particular store.

Good for DIY and construction materials, but some stores lack enough staff to assist customers

Bauhaus is a reliable store for home improvement projects… just one remark - it can be tricky to find what you are looking for; the organisation is a bit tricky

The quality of Bauhaus is the highest standard and a very competitive price. I renovated my apartment from scratch with their materials and I am very satisfied.

I had a bad experience with my online order delivery. The asked for my review, I provided it! Good material, but bad packaging. Guess what they did?! Asked me to correct it to write it under another angle! What feedback can be after that?!

Great service from the Kiel-Ravensberg and Neuwied branches.

While my initial interaction with the Kiel branch was VERY negative (pure laziness and apathy, and reason this is not a 5 star review), Dominik made a terrific job of changing my mind. He was excellent!

The guys in Neuwied went over and above my expectations when I needed help. Unfortunately I didn't get any of their names, but they worked in the garden and/or building materials section.

I ordered some stuff for drywall installation. Originally I did not get what I've ordered. But then the customer support was able to resolve the issue quite smoothly. I like

Also usually Bauhaus has nice prices and more people at the shop so you can actually ask someone and not wonder in circles for hours and hours

Very quick delivery, unbeatable price and fantastic customer support. A minor issue was resolved quickly and straight forwardly.

I have bought a wooden plate from Bauhaus München on 01.06.2024. I have also wanted to use the cutting service for sink and stove. All the measurements have been given on the same day. It has been told to me that it will be ready in 10 working days at latest and I will be called by the staff. Also, the guy in the store told me that there are only two plates before me, so it won’t take that long. It has been more than 10 working days and I came to the shop for asking the status. The guy at the shop has checked the orders and realized that nothing has been cut on the plate I have given. I have tried to create a complaint report at the store, but the customer service staff told me that they can only apologize, and will be giving the plate in 3 days. There is still no guarantee for the plate will be ready in three days, as a customer I still need to rely on the people which did not touch to the plate for two weeks. I would never ever use and recommend Bauhaus again, if I don’t receive any proper apology and guarantee.

I don't think I ever experiences more messy online shopping experience as this one. I ordered 2 heaters in February online. They came as supposed to in 2 weeks, but both of them arrived damaged, so I immediately returned them and asked for new ones. And that's where it started - first they did not update me whether they are ordered or not. In their system it said it's returned but not reordered. After calling them they said it's wrong in their system, but they are coming and they reordered them.

After waiting for a month, the heaters still didn't come, so I called again and they reassured me they are ordered but the delivery is delayed and will take 2 months instead of 14 days. This is a pretty crucial time, when you are renovating an apartment and need things to come on time.

After the 2 months of waiting, the heaters were still not arriving, so I just ordered new 2 heaters. Suddenly 4 came to my house, so 2 I returned and 2 I took. After unpacking them I found out they are damaged. AGAIN. Both of them.

Then I tried to return them again. In the meantime I just both different heaters from OBI. Little did I know, that even returning them will be difficult. I've been now waiting over 2 weeks until somebody will pick up the heaters, and writing to the support, that I simply dont have the space in my apartment to keep the heaters any longer. When writint to the support they told me to be patient :D

Overall very negative experience, and will never order anything from Bauhaus again:
1. Things arrive damaged
2. Not reliable - things arrive late
3. Unfriendly and unhelpful customer support

I post my email below and the response from Bauhaus (excluding a link and names as it is not permitted by trustpilot).

Absolutely atrocious customer service. I would recommend people stay away. IKEA and JYSK are better options.

Original email to Bauhaus

Hallo,

Ich muss mich auf Englisch ausdrucken um mich gut zu erklaren.

On the 8th of December I purchased the Jannik Spiegelschrank from Bauhaus. Unfortunately, one of the screws included in the box was incorrect and I was unable to assemble the set due to this. I informed Bauhaus by email and the solution offered to me was a 10€ credit note. I considered this a "Frechheit". How am I supposed to assemble the cabinet with a credit note?! I replied seeking the missing piece to be sent to me as I considered this to be the easiest solution and had already been offered to me in another situation when dealing with IKEA. Sadly, Bauhaus appears not to be as willing to satisfy its customers as its rival and I was instead directed to my nearest Bauhaus where my claim could be attended to.

On 6th January 2024 I went to Bauhaus Stellingen in Hamburg as directed and explained my situation to the staff there. I was directed to the Sanitar section where they were unable to provide a replacement screw. I was next directed to the Eisenwaren section where they were also unable to provide a replacement screw. My situation was left unresolved. I finally had make yet another trip to Bauhaus to get a completely new product which meant another trip to Stellingen on Friday 12th January 2024.

Due to the incompetence and neglect of Bauhaus, I have lost a great deal of my time in attempting to put together a product which did not contain all the correct pieces. Furthermore, I have also lost time and been caused undue stress and frustration by having to go forward and back to Stellingen to try to resolve my situation. I am very unhappy and unsatisfied with the situation and have lost faith in Bauhaus as a retailer.

I trust this is not the way Bauhaus wishes to conduct its business with a valued customer and I would welcome the opportunity to discuss matters further and learn how you propose to prevent a similar situation from occurring in the future. I look forward to hearing from you.

Kind regards,
Neil Dunne

Response to email

Dear Mr. Dunne,

thank you for contacting us.

As your request concerns a complaint relating to the specialist center, we are unfortunately unable to help you further here.

We regret the inconvenience caused.

As a gesture of goodwill, we are offering you a EUR 10.00 shopping voucher to settle your complaint.
This can be redeemed at any BAUHAUS specialist center in Germany. Please note that the voucher can only be redeemed for the full amount of the voucher.
Use via the online store is not possible.

If you do not agree to this, please contact the BAUHAUS specialist center where the goods were purchased directly.

You can find the contact details under the following link:

Please inform us of your decision in response to this e-mail.

If you opt for the shopping voucher, we ask you to provide us with your postal address for shipping.

If you have any further questions, you can reach our Contact Center from Monday to Friday from 08:00 - 20:00 and Saturday from 08:00 - 18:00 on 0621 3905 1000.

Please always quote the reference number given in the subject line to ensure fast processing.

Alternatively, you can also reply to this e-mail at any time.

With kind regards

I bought a cabinet. The delivery was on time and they helped me to brought it to my upstairs in 3rd floor.
There was two small areas that was damaged, which after sending an email to customer service, they offer me to return the cabinet or a voucher as a gift. I am so satisfied by their concern and consideration and being so responsible.
Thank you Bauhaus.

You should be patient, very patient to get any service from Bauhaus. Our dishwasher had a problem and they fixed it, it took only 10 to 10 emails and 4 calls! First the company which is doing the repairs did not accept it and told us we should pay for it. After, couple of back and forth Bauhaus stepped in and send someone to fix it.

Bauhaus does not have all spare parts for our second issue and instead of providing it to the customers they either compensate 1/3 of the value of the part or gives you voucher (not the same value still lower).

A very strange and not cool part is, I have requested on the phone and via emails several times to change my mobile number but Bauhaus keeps telling me they cannot do it due to data protection! Very strange thing to not do in 2023!

I hope someone from Bauhaus customer support team reads this. Germany needs to move forward for digitization and a simple change of customer's phone number upon his request/s (on phone and email )not feasible is very awkward.

Update: Changing my review to 1 star, here is a Bauhaus reply after asking to change my phone number on their system: first they said it's against data protection now this, come one it's 2023!

vielen Dank für Ihre Rückmeldung.

Bedauerlicherweise ist es uns systemisch nicht möglich, eine Rechnungs- Lieferadresse oder sogar Kontaktdaten im Nachhinein zu ändern.

Wir bedauern Ihnen keine positivere Nachricht geben zu können und bitten um Ihr Verständnis.

Mit freundlichen Grüßen

This shop has not got a clue about customer service, I ordered a jacuzzi from the Bulgarian ,Sofia shop online.
The payment was taken straight away and I told them which courier office in Targovishte,Bulgaria to deliver too.
I recieved two texts saying the goods would be delivered on the day of the texts.
The delivery did not happen and it has taken over forty e mail messages to get any correspondence back from them.
The only reason they replied was because I threatened to write to German head office and voice my complaints to management.
These cowboys were holding onto nearly £900.00 of mine for days.
Anyway they sent a one line e mail back to me saying I would recieve payment back after fourteen bloody days.
The payment went into my account but they did not send any message whatsoever informing me they had.
The whole service has been diabolical from start to finish.
I was going to buy a generator from them if the jacuzzi order arrived as promised , but they can whistle dixxcy.
I WOULD NOR RECCOMEND THIS COWBOY SHOP WHAT SO EVER.
The reason I have left the review on a German site is because that is where the head office is…or so I’ve been told.
I have tried to write/ email to the company direct but that seems an impossible task,no customer service e mails ,complaint procedures/ addresses etc.
It’s not worth waiting to the Bulgarian store as they do not do ANY CORRESPONDENCE AT ALL.

The employees of Bauhaus Heidelberg are opening doors of your car without permission, this is happening in the drive-in area when checking out or directly after the payment. The reason for this behavior of Bauhaus Heidelberg/Eppelheim is named as they experienced a rising number of theft in the last time. The non permitted opening of doors is inducing a feeling that you are being suspected as a criminal every time you visit Bauhaus Heidelberg. Hornbach on the other hand maintains a more polite, respectful and customer friendly service, they do threat customers more as welcome friends.