Booksy Biz Reviews 

16,545
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

⭐ DISGRACEFUL — MONEY TAKEN DESPITE CANCELLING ON TIME I cancelled my appointment within the required cancellation period, yet I was still charged the FULL €60 fee. My father had died and... See more

Rated 5 out of 5 stars

It is really easy to keep on top of appointments and really easy for all clients to use. Everything is layed out how it should be. There isn't one thing I'd change. I have used booksy in the past as a... See more

Rated 4 out of 5 stars

I like using booksy it makes managing a schedule very simple and easy. My only complaint is I wish you could change pricing for a certain day or time of day. Maybe there can be a way to setup a servic... See more

Rated 2 out of 5 stars

Booksy is great for acquiring new clients- but expensive. When your paying that much per month you expect everything to work and help when it doesn't work. I have two issues that haven't been resolved... See more

Company details

  1. Software company
  2. Business-to-Business service
  3. Professional Organiser

Written by the company

Run your business smarter with Booksy Biz. This all-in-one app lets you schedule appointments, manage clients, market your services, and accept payments - all from the palm of your hand. Reach millions of potential clients: Tap into Booksy's global beauty marketplace of over 38 million customers actively seeking appointments. For clients, Booksy makes it easy to book your self-care appointments anytime, anywhere so that you can get on with your day. Use our marketplace to find your favorite provider, view pricing, read and leave reviews, and make your next booking If you’re a business that uses Booksy and would like to get in touch with our support team: info.global@booksy.com If you’re interested in using Booksy Biz for your business and want to learn more, please visit our website: https://booksy.com/biz/en-us. If you’re a client of a business who uses Booksy, and have a complaint about your experience with a business, please email us at help.global@booksy.com.


Contact info

3.1

Average

TrustScore 3 out of 5

17k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(16,545)

240 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It is really easy to keep on top of…

It is really easy to keep on top of appointments and really easy for all clients to use. Everything is layed out how it should be. There isn't one thing I'd change. I have used booksy in the past as an employee, now I am self employed and using it for my own business 😊

3 September 2026
Unprompted review
Rated 1 out of 5 stars

⭐ DISGRACEFUL fraudulent

⭐ DISGRACEFUL — MONEY TAKEN DESPITE CANCELLING ON TIME

I cancelled my appointment within the required cancellation period, yet I was still charged the FULL €60 fee.

My father had died and I had to attend his funeral. Despite this genuine and serious circumstance, they refused to return my money after I requested a refund.

I cancelled correctly, I did not use the service, and yet they decided to keep the full payment. This is completely unacceptable.

I will now be disputing the charge with my bank and reporting this matter to the relevant consumer protection authorities.

Absolutely appalling customer service and a shocking lack of basic compassion. I would not recommend this service to anyone.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

They don't help

Useless people had somone leave a picture of something not related to the haircut at all and Booksy wouldn't delete it such a joke of a company

27 August 2026
Unprompted review
Rated 4 out of 5 stars

Customized schedule

I like using booksy it makes managing a schedule very simple and easy. My only complaint is I wish you could change pricing for a certain day or time of day. Maybe there can be a way to setup a service for a certain time so we can charge more after that time and charge less on slower days to get more bookings.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

#1 Booking Platform

The online agents when you first get the app are so helpful! Gabriella is truly the best and always open to schedule a time to talk about buisness and the app. Shes very understanding and patient and works with everyone.

I love using booksy because it tracks all my reports and helps me be more organized! I dont have to worry about Dms to book and It does everything for me!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

I love Booksy!!!

I love Booksy!!!! When I started out I had 0 clients! Booksy changed that! I now am a fully booked and operating hair stylist! I do hair just about everyday thanks to Booksy! It was the only platform that helped me grow! Thank you so much Booksy!!!!!!

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Best in the biz

Best in the biz! Great for scheduling clients, planning your week ahead of time and getting a clear visual on your work week!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant. You get a ref from day one who helps you build your profile. And even months later if you need help you can just send them a text and they’ll help you with anything. Love Booksy

23 July 2026
Unprompted review

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