FHR Airport Services Reviews 

Quick reply and didn't over charge when I hanged the booking.

Excellent Customer Service, helpful and a quick response time.

I booked a 1-week airport drop-off service at Gatwick in October, but unfortunately, the service fell well short of expectations compared to other providers I’ve used.

​Drop-off:
The drop-off process was disorganised and frustrating. When I arrived, there was no staff present at the designated area. I was then instructed to drive to a completely different level and had to wait around for someone to finally collect the car.

​Pick-up & Vehicle Condition:
While the collection at the end of the trip went a bit smoother, the condition my car was returned in was very disappointing. The exterior was covered in debris, making it clear the vehicle had been parked under trees for the duration of the week. To make matters worse, the driver who brought the car back had extremely dirty shoes and left mud all over the driver's door sill and front floor mat.
​I’ve had much better service with other parking providers at Gatwick and won't be using this company again.

Once I gave upon that ridiculous artifical speaking dummy, I found another email address for what I wanted; simply to rearrange my entry timings as SleasyJet had brought forward my flight timings. I emailed with all the details FHR would need and was plesently surprised to get a lovely email back from Kirstie who advised me on what to do. From that point it was really simple, so thanks Kirstie for sorting me out

Easy to book and change.
Prompt communication
Good value
Many thanks

FHR have been very kind to us when we experienced difficult circumstances. Thank you FHR.

What a great experience I had with this support team. I had made a stupid mistake with me email address. They sorted it out quickly

Booked airport parking on receiving conformation noticed a mistake with car reg.Sent a email and this was answered promptly and the mistake sorted with new conformation .Excellent customer service.

Charlie was brilliant he went above and beyond especially with my kids. They have neuroduversities and helpmake there experience easier

Disappointing experience with Skypark and FHR

My husband and I, both aged 70, have used Skypark booking through FHR around seven times this year without any problems. On our latest return, we were left waiting for around 30 minutes before the owner arrived. His attitude was flippant, with excuses rather than a sincere apology, which was particularly disappointing.

FHR’s response was equally frustrating, as they simply repeated Skypark’s version of events, claiming we should have been given a business card and told to phone on landing. This has never happened during our recent visits, and the pickup instructions on our invoice with FHR did not say we needed to telephone from the airport. Also never been given a card or telephone number to phone when we land.

What upset us most was not just the delay, but the lack of courtesy and the way our genuine complaint was handled. After being loyal customers, we expected better service and a more balanced response from FHR.

Excellent service both drop off and collection.

Disappointing experience. The additional car park entry and exit charges were not clearly highlighted during the booking process, making the advertised price misleading. When I raised my concern, FHR referred to the booking confirmation rather than addressing whether the extra costs were sufficiently transparent upfront. Better communication of additional charges is needed so customers can make an informed decision before booking.

I booked a fully Refundable parking service at Edinburgh. I didn't see anything at the time of booking stating I had to leave my keys, as I would not have booked this product. Within 12 hours I requested to cancel, which they said was being processed, but it took me to email again over a week later to ask why I have not recieved the refund. They then processed the refund, but minus a £2.49 booking fee. After some emailing asking them to provide evidence the booking fee was non Refundable, they responded to say booking fee was refunded also. Not the best customer service and a bit underhanded

I have never had such a bad experience; I almost missed my flight. I had to pay for parking all over again at "Secure Car Parking." The directions they provided—using a postcode—first sent me to the center of Edinburgh, and then, using that same postcode, to a parking lot where my reservation didn't even exist!!! Absolutely terrible!!!!

Tried to cancel a booking within 5 minutes of making it, having made a mistake, and told it wasn’t possible

Great price and altered booking dates without any issues

I've used FHR for several airport parking bookings, all good and no issues. Sometimes the actual car parks are difficult to find with poor signage but that's not an FHR issue, it's something the car parking company needs to improve. Good service from FHR too.

I have changed car, so the details were processed very quickly and efficiently

So easy to book with and never had any issues, I've use FHR about 8 times now

Had to change registration on my booking. Very good service and quick response. I always try to use them for parking. 👍👍