Boutique Stone Reviews 

634
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Alex was extremely helpful throughout the whole process. We are very happy with the tiles we purchased. When we needed to buy a few extra pieces later, there was absolutely no problem arranging it. Th... See more

Company replied

Rated 5 out of 5 stars

Second time I have purchased from Alex at Boutique Stone and once again, service and assistance with this body of work for new house was exceptional. Highly recommend Boutique Stone and Alex to everyo... See more

Company replied

Rated 5 out of 5 stars

Alex was super helpful and responsive to our questions before and after purchase. Whilst delivery had taken a little longer than originally thought when browsing the website, it was clearly communicat... See more

Company replied

Rated 5 out of 5 stars

Second time I've ordered from boutique Stone. I believe its under new ownership. Hasn't changed any. The tiles are brilliant and customer service is as good as previous 👍 slight issue with split tile... See more

Company replied

Company details

  1. #1 of 27 best companies in Tile Shop
  2. #1 of 113 best companies in Bathroom Supply Shop
  3. #2 of 88 best companies in Flooring Shop
  4. #2 of 245 best companies in Home improvement shop
  5. #1 of 21 best companies in Natural Stone Supplier

Written by the company

Boutique Stone - home of the beautiful terrazzo, onyx, limestone, and marble. We are glad to be a part of your bold bathrooms, charming kitchens, or minimalist room. Most porcelain tiles and natural stone flooring lines in stock for express delivery. We are thrilled to be a part of your dream home journey! We are rated Excellent on Trustpilot!


Contact info

5.0

Excellent

TrustScore 5 out of 5

634 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(634)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company, highly recommended

Alex was extremely helpful throughout the whole process. We are very happy with the tiles we purchased. When we needed to buy a few extra pieces later, there was absolutely no problem arranging it. The service was professional, friendly, and customer-focused from start to finish. Highly recommended!​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​:-)

18 August 2026
Unprompted review
Boutique Stone logo

Reply from Boutique Stone

Thank you so much for such a kind review! I’m really pleased you’re so happy with the tiles, and I’m glad we could help with the extras when you needed them.

We really appreciate you taking the time to leave such incredible feedback. Wishing you the very best!

Kind regards,
Alex

Rated 5 out of 5 stars

Second time I have purchased from Alex…

Second time I have purchased from Alex at Boutique Stone and once again, service and assistance with this body of work for new house was exceptional. Highly recommend Boutique Stone and Alex to everyone!

31 July 2026
Boutique Stone logo

Reply from Boutique Stone

Thank you so much for taking the time to leave such kind feedback. It’s been a pleasure assisting with your new house project, I can't wait to see it come to life. We’re really grateful for your continued support and recommendations!

Kind regards,
Alex

Rated 5 out of 5 stars

Excellent service and customer service

Excellent service and customer service.
Delivered on time and all of the tiles were in perfect condition.
Will definitely use them for our next bathroom project.

31 July 2026
Boutique Stone logo

Reply from Boutique Stone

Thank you so much Nick, we really appreciate it! I’m so pleased everything arrived on time and in perfect condition.

We’d be delighted to help again when you’re ready for the next bathroom project.

Kind Regards,
Alex

Rated 5 out of 5 stars

Great quality tiles

Great quality tiles, delivery on time and good customer service keeping us updated on delays

16 June 2026
Boutique Stone logo

Reply from Boutique Stone

Thank you for your recent order and for taking the time to leave such a kind review!

Kind regards,
Alex

Rated 5 out of 5 stars

Above and Beyond Service

I ordered the beautiful polished Fes tiles from Boutique Stone, they arrived well packaged and are gorgeous. Stupidly I under-ordered but Alex and James could not have been more helpful and a new box was delivered to me personally by James within 2 days. You just don't get this kind of friendly and accommodating service elsewhere. I would 100% recommend Boutique Stone to all my clients for their value and excellent service.

2 June 2026
Unprompted review
Boutique Stone logo

Reply from Boutique Stone

Thank you so much for such a lovely review Laura, this really did make our day! I’m so pleased you’re happy with the Fes tiles, they’re such a beautiful choice.

Thank you again for your order, and for recommending us to your clients. That genuinely means a lot.

Kind regards,
Alex

Rated 5 out of 5 stars

Great service

Great service - super helpful, responsive and proactive staff

20 April 2026
Boutique Stone logo

Reply from Boutique Stone

Thank you! We really appreciate your recent order and you taking the time to leave your feedback. We’re pleased to hear you enjoyed such great service.

Wishing you the best with your project in the meantime! We’ll keep an eye out for any photos you might be willing to share once finished :)

Kind regards,
Alex

Rated 5 out of 5 stars
Boutique Stone logo

Reply from Boutique Stone

Thank you Hrayr! This is wonderful feedback to recieve, we’re so pleased to hear you enjoyed such a positive experience.

Thank you for your recent order and for taking the time to leave your review, we really appreciate it!

Kind regards,
Alex

Rated 5 out of 5 stars

Very pleased, great tiles and service

Very pleased with our bathroom tiles. Alex was very helpful everytime we connected with him. We ran out of tiles and they promptly found us a final box to finish our bathroom. Great service & great tiles! Thank you so much

27 March 2026
Boutique Stone logo

Reply from Boutique Stone

Thank you Rachel! We're so pleased to hear you enjoyed such a positive experience and that we were able to assist quickly when needed. Thank you for your recent order and for taking the time to leave your incredibly kind feedback.

Kind regards,
Alex

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Alex was so helpful with questions I had about my order and made changes without any problem at all. I was kept up to date with delivery dates and the delivery went very smoothly.
The tiles I ordered are lovely and great quality. I am really pleased with my choices from Boutique Stone. I’d highly recommend them.

8 April 2026
Unprompted review
Boutique Stone logo

Reply from Boutique Stone

Thank you for such a thoughtful review - it truly means a lot.

We’re so pleased Alex was able to help and make everything seamless for you, and that you felt well looked after throughout. It’s wonderful to hear you’re happy with the tiles and your final choices.

We really appreciate the recommendation and hope you enjoy the space for years to come.

Rated 5 out of 5 stars

Incredibly friendly and helpful team

Incredibly friendly and helpful team, great products.

20 March 2026
Boutique Stone logo

Reply from Boutique Stone

Thank you for your kind words - we really appreciate it. We're so pleased you had a great experience :) Cant wait to see the room all done.

Rated 5 out of 5 stars

I highly recommend Boutique Stone

I have no hesitation recommending Boutique Stone. I ordered samples which came quickly. I had a couple of queries and I spoke with Alex who was extremely helpful and kept me fully informed when it came to the delivery, which I appreciated. The tiles are high quality and look fabulous in my newly refurbished bathroom.

24 February 2026
Boutique Stone logo

Reply from Boutique Stone

Wow thank you Gilly! Your incredibly kind words have brightened my entire week and I'll be smiling ear to ear for the rest of the day. Thank you for your recent order, and for taking the time to leave such thoughtful feedback, we really appreciate it.

We're so pleased to hear you enjoyed such a positive experience and that your new bathroom is looking fabulous! Your tile combination was beautiful, I'm sure you'll enjoy your new space every time you enter the room. Wishing you the very best in the future.

Kind regards,
Alex

Rated 5 out of 5 stars

Great product and communication

Great product and communication. Delivery was spot on.

18 February 2026
Boutique Stone logo

Reply from Boutique Stone

Thank you so much for taking the time to leave your feedback and for your recent order, we really appreciate it! We're so pleased to hear you enjoyed such a positive experience. We'll keep an eye out for any photos you're willing to share once finished!

Best Wishes,
Alex

Rated 5 out of 5 stars

Everyone at Boutique Stone was…

Everyone at Boutique Stone was genuinely so helpful. Can't recommend them enough, the tiles look gorgeous too!

24 February 2026
Boutique Stone logo

Reply from Boutique Stone

Thank you Luke! Your kind review has brightened our day! We're so pleased to hear you enjoyed such a positive experience and that the tiles are beautiful! Thank you for your recent order and for taking the time to leave such incredible feedback.

Kind regards,
Alex

Rated 5 out of 5 stars

Samples were beautifully packaged

Samples were beautifully packaged. Very responsive to email queries and excellent communication about delivery arrangements.

6 January 2026
Boutique Stone logo

Reply from Boutique Stone

Thank you Lisa! This is wonderful feedback to hear, thank you so much for your recent order and for taking the time to leave a review, we really appreciate it!

Kind regards,
Alex

Rated 5 out of 5 stars

Very helpful customer service and…

Very helpful customer service and beautiful tiles.

8 January 2026
Boutique Stone logo

Reply from Boutique Stone

Thank you so much for your recent order and for taking the time to leave a review, we really appreciate it!

Kind regards,
Alex

Rated 5 out of 5 stars

A very happy customer

A very easy to navigate website, a great range of quality products, as described/specified; fast delivery done with care; super friendly and helpful staff; great value for money overall, could not ask for more; would recommend to family and friends; a very happy customer.

3 November 2025
Boutique Stone logo

Reply from Boutique Stone

Thank you Marcin, this is wonderful feedback to receive. Thank you for your recent orders and for taking the time to leave such kind feedback, we really appreciate it!

Kind regards,
Alex

Rated 5 out of 5 stars

Very good service.

Very good service.
Alex was super helpful and prompt with replies.
Thank you.

3 November 2025
Boutique Stone logo

Reply from Boutique Stone

Thank you so much for your kind review, we really appreciate it!

Kind regards,
Alex

Rated 5 out of 5 stars

Samples were quick and efficient as was…

Samples were quick and efficient as was delivery of ordered tiles. Yet to be installed /fully unboxed but really happy with the quality of the tiles I've looked at.

21 October 2025
Boutique Stone logo

Reply from Boutique Stone

Thank you so much Celia! This is such kind feedback, thank you for your recent order and for taking the time to leave a review, we really appreciate it!

Kind Regards,
Alex

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look