augment.eco Reviews 

I recommend to get a leasing from augment. They have very good customer service, and you always receive what you ask for on time

I am an Augment customer and I wanted to continue my subscription, but my recent experience has been extremely frustrating.

I have already gone through three scooters. The first one had a speed-related error and was replaced. The second one developed serious electronic problems and would sometimes cut out while I was riding, which was a major safety concern. I recorded the problem and sent the videos to Augment.

After these problems, Augment assured me that the next replacement scooter would be properly checked and in very good condition. Unfortunately, when I received the replacement, it was dirty, clearly used and worn. I returned it as instructed.

I made it very clear, several times, that I DO NOT want to cancel my subscription and that I want to remain an Augment customer. Despite this, Augment suggested that I cancel my subscription, even though I repeatedly explained that this was not what I wanted.

All I asked for was a safe, clean and fully functioning scooter so that I could continue using the service to get to work.

After several messages and a lot of wasted time, Augment has now finally confirmed another replacement and confirmed that my next renewal will be fully covered by them as compensation for this situation. I appreciate that they have finally taken action.

I hope this new scooter will finally be clean, properly inspected and fully functional. If it is, I will gladly update my review.

My main problem is not receiving a replacement scooter. It is the fact that I have experienced repeated problems, was assured that I would receive a scooter in good condition, and instead received one that was dirty and clearly used. On top of that, instead of simply resolving the issue, I was repeatedly encouraged to cancel my subscription even though I clearly stated that I wanted to remain a customer.

It has taken far too much time and effort to get this situation resolved.

The quality of the scooter is very good. I am using 5his for 1 month now and works great for me

Never any issues, If the bike breaks or anything they instantly send a replacment with no questions asked. Im on my 4th year, each flat or even when the breaks starts to lose its grip i just get an replacment!

A stylish, beautiful, and powerful scooter with a mighty battery.

I have been using an Augment scooter for around three years. In the beginning, it was actually a good product and I was happy with it. But now, I do not find it reliable anymore. The biggest problem is that I cannot get replacement scooters or parts. I have sent multiple messages through their AI chatbot, but I never receive any proper response. Nothing gets resolved and the scooter is just left unusable.

I use this scooter for work, so this creates a lot of problems for me. Local repair shops do not have the necessary parts, and many of them also do not have the experience to repair it. When something goes wrong, it can become completely useless.

It has very poor after-sales support is very poor now. I would not recommend it unless they improve their support and make spare parts easily available and standard. Get something that can be repaired easily by yourself or at a local shop.

Its useful and convenient i can take in bus, train and metro but would love it it become more faster the speed. Only speed is limited other than everything is good

Excellent build quality and Excellent customer support.

Absolutely unacceptable experience with my fully paid scooter from Augment. Over the past 6 weeks the scooter has repeatedly been remotely locked, almost always on Friday evenings when support is no longer available. Each incident lasted for days and left me without transportation despite the scooter being fully paid and in my possession.

Support responses regularly take 3 to 5 days and every time I receive the same generic troubleshooting instructions instead of a permanent fix. I repeatedly had to switch to public transport because my own scooter was remotely disabled.

What makes this worse is that the issue keeps repeating even after multiple complaints and promises to resolve it. A fully paid vehicle should not randomly become unusable week after week.

Very disappointing support and extremely frustrating customer experience.

Very nice experiences.😊
Thanks to Augment! 👍

Worst customer service ever. They don't reply and when they do they give shitty excuses or they tell they will fix it. I wanted to end my membership after 2 years, sent them multiple messages but they keep on charging me. Never again!

Satisfied really

Very good helpful service from company and s poster is very steady and amazing. Feel safe with driving on it.

This is a comfortable and ergonomic model, the battery lasts a long time. The service is also at a high level: theft insurance, quick repairs. So I feel protected.

No proper communication in English on app it’s only one time and battery time is not well I am facing concerns and unable to communicate through app due to language

Great scooter for cheap prices. Good customer service.

Easy wizard to guide you making your choice, fast delivery, sturdy and reliable scooter!

The scooter did 4000km before the pole cracked, the webshop had break pads and every small things I needed and Could replace by myself,
I was late with payments up to 3months, they only sent a few emails but they were really chill about it,
I cannot say anything negative about them