I recently purchased the AquaPure fruit and Vegetable cleaning unit and am happy with the unit itself. However, I misplaced my instructions and reached out to the AquaPure Customer Service team for he... See more
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Since I ordered , not for fruits or vegetables ! But for my pond . My geese , ducks , and koi fish are comfortable with the water AND the 99% bacteria , pesticide rodenticide , herbicide , fungicide... See more
Company replied
Our Aquapure arrived about mid-August and we've been using it ever since to mainly clean blueberries and strawberries we buy weekly. We use to simply soak the fruit in water with half a teaspoon of so... See more
Company replied
I bought an Aqupure over a month ago and the printhead arrived scratched and defective, as it can't be opened to change the filters. I'm waiting for a response from the company, but it's absurd that t... See more
Company replied
Company details
Written by the company
We make safe and healthy produce available for everyone, no matter where you are. With the AquaPure you can have peace of mind knowing that your fruits and vegetables are free of bacteria and chemicals. Our mission is to make healthy eating simple for everyone!
Contact info
Keizersgracht 520H, 1017EK, Amsterdam, Netherlands
- hello@aquapure.co
- aquapure.co
3.0
Average
86 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 48 hours
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AquaPure Customer Service Team is NOT Helpful
I recently purchased the AquaPure fruit and Vegetable cleaning unit and am happy with the unit itself. However, I misplaced my instructions and reached out to the AquaPure Customer Service team for help since I wanted to do a thorough cleaning as suggested by the manufacturer. The AquaPure Customer Service team has NOT been helpful at all. There seems to be an issue since I purchased my unit from another distributor. Surely they approved this Distributor in the first place! I’m not asking for a refund or replacement - only the instructions I misplaced!! They have been most unhelpful. In fact, the Customer Service team sucks!!!!
16 July 2026
Unprompted review
Tiffany was great!
Tiffany was great!! She responded quickly and took care of the problem. I am very happy!
3 June 2026
Unprompted review
Reply from Aquapure
Thank you so much for your wonderful 5-star review, Renee! We’re thrilled to hear that Tiffany was able to assist you promptly and resolve your issue. Your satisfaction is our top priority, and it’s great to know we met your expectations.
Reply from Aquapure
Thank you for reaching out and sharing your concerns, Cristina. After reviewing our records, it appears that we have not received any emails from you, and we are unable to locate any purchase associated with your name. To ensure we can assist you effectively, please double-check that you are contacting us at the correct email address: hello@aquapure.co
Additionally, we recommend verifying that you are reviewing the correct website/store, as this can sometimes lead to confusion.
We value your feedback and are committed to resolving any issues you may have. If you can provide us with more details about your order, we will do our best to assist you promptly.
I bought an Aqupure over a month ago…
I bought an Aqupure over a month ago and the printhead arrived scratched and defective, as it can't be opened to change the filters. I'm waiting for a response from the company, but it's absurd that they're taking so long to give me a definitive answer.
9 May 2026
Unprompted review
Reply from Aquapure
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience you've encountered.
Unfortunately, we are unable to verify your purchase with the name "B S" provided. To assist you more effectively, could you please confirm that you have sent your inquiry to the correct email address? Our official email address is hello@aquapure.co.
If you could provide us with additional details regarding your order, such as the order number or the email address associated with your purchase, we would be more than happy to look into this matter further and expedite a resolution for you.
We look forward to resolving this issue as quickly as possible.
I purchased the Aqua Pure device in…Dec. 2024. I actually purchased three, two were gifts to relatives.
I purchased the Aqua Pure device in Dec. 2024 and used it several times weekly, charging it as needed. Always found charging the unit a challenge; connecting the charging chord in just the right place to make a solid connection. By June 2024, was having little success charging the device. I contacted Aqua Pure, they sent a new charging cable (August 2025). Unfortunately the new chord has not resolved the problem and requires 18 hours to charge the device, it does not fully charge and when in use, operates for less than one minute. Love the concept, but the device has not been worth the cost, per my experience. Would like to know if other users have had the same results? Perhaps I received a bad device. Now out of the years warranty, so I would not purchase again and cannot recommend it to others..
7 April 2026
Unprompted review
Reply from Aquapure
Thank you for taking the time to share your experience with the AquaPure, Joseph. We genuinely appreciate your feedback and are sorry to hear about the challenges you've encountered with charging and the device's performance.
Unfortunately, we are unable to locate your purchase in our system. To assist you further, we kindly ask that you send us an email at hello@aquapure.co. This will allow us to investigate your case more thoroughly and explore potential solutions for you.
We understand how disappointing it can be when a product does not meet expectations, and we want to ensure that we address your concerns effectively. Thank you for your understanding, and we look forward to hearing from you soon.
Hi Aqua pure jal located in Bhayander…
Hi Aqua pure jal located in Bhayander east is a FRAUD company. They fool people and earn money by sending fake technician to feild. I have worked there and my salary was also not paid fully. Request all consumers using Aqua to be aware of this scam and check througly before you invite anyone for service at your home.
27 February 2026
Unprompted review
Reply from Aquapure
Thank you for taking the time to share your feedback, Sunita. We take all customer concerns seriously and strive to address them appropriately.
After reviewing our records, we do not see any purchase associated with you. Additionally, AquaPure does not send technicians to customers' homes for service related to our products. It is possible that you may be referring to a different company.
We encourage you to verify the details and ensure that the service you are discussing is indeed connected to AquaPure.
Great help from Tiffany
Great help from Tiffany on my charging issues I had with our AquaPure. Timely replies and solutions!
Thanks, Tiffany!
27 October 2025
Unprompted review
Reply from Aquapure
Thank you for taking the time to leave such a positive review, Randall! We’re thrilled to hear that Tiffany was able to assist you with your charging issues and provide timely solutions. Your satisfaction is our top priority, and it's wonderful to know that we could help you effectively :)
The company stands behind their…
The company stands behind their product. I bought 3 of the produce cleaners for myself & my kids. my unit stopped charging so I ordered a new charging cord. The unit still wouldn't charge so I contacted customer service. Tiffany was very helpful with troubleshooting and I eventually received a replacement unit. I am happy to be cleaning my produce again.
19 October 2025
Unprompted review
Reply from Aquapure
Thank you for taking the time to share your experience with AquaPure, Sheri! We are thrilled to hear that you found our customer service helpful and that Tiffany was able to assist you in troubleshooting your unit. It’s great to know that you are now back to cleaning your produce with ease.
Your satisfaction is our priority, and we appreciate your support of our products :)
I have had a great experience with my aqua pure
I have had a great experience with my aqua pure love the product it makes my produce taste better I’ve been using it for over 3 years and almost use it daily. I was really impressed with the customer service when I had a problem the customer representative Tiffany couldn’t have been more helpful she went beyond my expectations I was so impressed I bought 2 it was so refreshing to get such help from Tiffany that is so rare these days to get such good service thank you
17 October 2025
Unprompted review
Reply from Aquapure
Thank you for taking the time to leave such a wonderful review, Jeffrey! We are thrilled to hear that you have had a great experience with AquaPure and that our product has made a positive impact on the taste of your produce.
It's fantastic to know that Tiffany provided you with exceptional customer service. We strive to go above and beyond for our customers, and it's rewarding to see that reflected in your experience. Your support means a lot to us, and we appreciate your loyalty over the past three years :)
I’ve only used it once so far but the…
I’ve only used it once so far but the water wasn’t even a little dirty. I used it on broccoli and felt like it did nothing looking at my produce after it was done.
10 June 2025
Unprompted review
Reply from Aquapure
Thank you for sharing your experience with us, Barbara. We understand your concerns about the cleaning results. It's important to note that the effectiveness of the cleaning process can vary, and not all impurities are visible to the naked eye. However, if you notice small bubbles during the cleaning, it indicates that the process is working effectively.
We appreciate your feedback and encourage you to reach out if you have any further questions or need assistance.
Poor quality product and poor customer service
I purchased a number of these units between November and December 2024 thinking that they would be great Xmas gifts. I kept one for myself. My unit stopped working after one use. In order to request a refund it's required to do all of the troubleshooting and provide a video of it not working. The customer is responsible for return shipping, they won't provide a shipping label for their faulty product. Additionally, a 25% restocking and refurbishing fee is deducted from the refund. Real trust breaker! The customer is held responsible for fixing their faulty product. I received consistent feedback when I was doing the problem solving. Since I returned the product, provided my tracking number, which they confirmed they received, and questioned when I could expect my refund, I have heard nothing else from the company. I purchased other units as Christmas gifts, one recipient just informed me that hers no longer works either. Very disappointed
about this. I would not recommend this product to anyone. STILL WAITING FOR MY REFUND.
23 February 2025
Unprompted review
Reply from Aquapure
Thank you for reaching out and sharing your concerns with us. We truly apologize for the frustration you've experienced with your purchase and the issues surrounding the return process. Your feedback is important, and we want to ensure that we address your situation properly.
Regarding the restocking fee and return shipping costs, we do strive to make these policies clear on our website to ensure transparency. We understand that this can be frustrating, especially when dealing with a product that did not meet your expectations.
We take customer feedback seriously and are committed to improving our products and services.
Stopped working after 15 months
Stopped working after 15 months of once a week use. Doesn't hold a charge enough for one cycle, and on button stopped working shortly after. Cheaply made. The plastic grid you're supposed to remove to clean has no place to grip so that's always difficult. Company states 8-10 year life on its website - DON'T BELIEVE IT! and they refuse to replace it. Best they offer is 20% discount. No way thanks ! If they think it lasts 10 years, why wouldn't they offer a 10 year, or even 5 year guarantee? Because they know.
1 October 2024
Reply from Aquapure
Thank you for sharing your feedback with us, Yoyo. We are truly sorry to hear about the issues you've experienced with our product. It’s important to us that our customers have a positive experience, and we regret that we have not met your expectations in this instance.
Unfortunately, we couldn't locate any previous communication with you under the name used in your Trustpilot review. To assist you further and address your concerns, could you please email us directly at hello@aquapure.co? We are eager to resolve this matter to your satisfaction and explore any possible solutions.
Leonard
I bought an AquaPure round pesticide purifier about a year ago and have been very happy with its use. Unfortunately, something happened to the battery I guess and although it seems to be recharging, blinking red, when it is done it cannot hold a charge anymore. I don't see anywhere to replace a battery and wonder what to do because I cannot make it work.
26 November 2024
Unprompted review
Reply from Aquapure
Thank you for sharing your experience with us, Leonard. We're glad to hear that you've been happy with its use over the past year. We're sorry to learn about the battery issue you're experiencing. It sounds like the battery might need attention since it's not holding a charge. Please reach out to our support team at hello@aquapure.co, and we'll assist you with troubleshooting or finding a solution to get your AquaPure working again. Your satisfaction is important to us, and we're here to help.
Zero Stars… Scam
I wish there was a way to give a zero star review. My 80-year-old mother ordered three of the vegetable and fruit cleaners for Christmas gifts. Upon arrival, they are more like a children’s toy because they are so small. I helped her every step of the way in the process to get a refund. We Jumped through every hoop, the company has set up to make the refund process as complicated as possible. Every time we would be where we thought we were finished and should be getting a refund. They would tell us we had to do one more thing. It cost us over $40 to ship the product back. After shipping them back, they continued to tell us we had to do one thing after another. The latest email I received from them said that we had to remove our dispute from the credit card company before they will give us a refund. My Mom’s credit card company literally told her absolutely do not remove the dispute. They have remained very kind in their responses, but continue to Say the same things over and over. So now I am in a position where I’m going to have to reimburse my mom so that she can buy Christmas presents for the people who do not have one. Shame on this company. By the way, the items shipped from Hong Kong. They are not at all a United States space Company, so be careful.
19 November 2024
Unprompted review
Reply from Aquapure
Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you and your mother have faced. We understand how frustrating this situation must be, especially during the holiday season.
We are not trying to scam anyone here. Regarding the refund process, we want to clarify that we are currently unable to proceed with the refund due to the open dispute with the credit card company. Once the dispute is resolved, we will be more than willing to process your refund promptly. Our goal is to ensure that you and your mother are completely satisfied with your experience, and we are committed to resolving this matter as smoothly as possible.
Please feel free to reach out if you have any further questions or need assistance. We are here to help and appreciate your patience and understanding.
Great customer service.
On Oct 15 I purchased 2 smaller bottles for my dispenser one had a small dent on bottom( I put it on my dispenser and stored the other one til we needed it) when both were empty I refilled them the one with the dent was stored , a couple hrs later we notice water was leaking from the dented one. I returned to the place of purchase ( Aqua Pure) . I was at the counter and before I could actually finish telling-my story a employee( manager or owner not sure ) said “sir ,I will take that off your hands and get a new one “ . I thought wow great customer service,it goes along way these days.Soi just had to leave my story here, thank you ….Aqua Pure.
TF.
15 November 2024
Unprompted review
Reply from Aquapure
Thank you so much for taking the time to share your experience with us, Terry! We are thrilled to hear that you received excellent customer service. It's wonderful to know that our team was able to assist you promptly and replace the item without any hassle. Your satisfaction is our top priority, and we truly appreciate your kind words. We look forward to serving you again in the future! :)
Amazing Product And Easy To Use
I bought the Aquapure for my family. After researching how vegetable and fruits are filled with dirt, pesticides, etc we decided to change how we are washing our produce. We came a-crossed this device. This product is amazing and easy to use. After using it one time I could noticeably see a different. We use it around one or twice a week. I had to contact the company regarding the warranty. Tiffany was very helpful and quick to my response. I appreciate all the help. I will definitely be recommending this to family and friends.
17 September 2024
Unprompted review
Reply from Aquapure
Thank you so much for your wonderful 5-star review, Jessica! We're thrilled to hear that you're enjoying your AquaPure and that it has made a noticeable difference in how you wash your produce. It's great to know that Tiffany was able to assist you quickly with your warranty inquiry. We truly appreciate your recommendation to family and friends :)
I bought one for my daughter-in-law and…
I bought one for my daughter-in-law and she texted me: I’m really enjoying the Aquapure! I’ve used 4 times already and I can really tell a difference in my produce. My cauliflower was gleaming white afterwards! Thanks for the thoughtful gift!
4 September 2024
Unprompted review
Reply from Aquapure
Thank you so much for your wonderful 5-star review, Katherine! We're thrilled to hear that your daughter-in-law is enjoying the AquaPure and noticing a significant difference in her produce. It's fantastic to know that the cauliflower was gleaming white after using our product. We appreciate your thoughtful gift choice and your kind words :)
We picked up 2 devices to clean our…
We picked up 2 devices to clean our fruit and both devices stated it has stainless steel, but it still rusted overtime we reach out for support for free replacement. But they denied it as they said we caused it. Stay away from this shady company.
Reach out to me for rust photos
9 July 2024
Unprompted review
Reply from Aquapure
We truly appreciate your feedback and are very sorry to hear about the issues you've experienced with your AquaPure devices. We understand how frustrating it must be to deal with rust and the support process. To clarify, we did not say that you caused the rust, and we did not deny your replacement request for that reason. The request wasn't granted because your AquaPure device is already out of warranty. We did offer an alternative option, but we understand that you are not satisfied with the resolution we provided. Thank you for sharing your experience with us.
Just a wonderful company
Besides offering life-saving products, Aquapure's customer service is exceptional. They respond promptly to requests and always resolve issues to the customer's benefit. I recommend Aquapure to everyone!
25 April 2024
Unprompted review
Reply from Aquapure
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you find our customer service exceptional and our products life-saving. Your recommendation means a lot to us, Barb! :)
I bought my Aquapure almost a year ago…
I bought my Aquapure almost a year ago and I use it a lot, very happy because it works really well, it is amazing all the debris that comes out from produce. Unfortunately it stoped working properly a few weeks ago. I contacted them and I received an outstanding customer service from Tiffany. Now she is sending me a new device which I’m very happy about it. Thank you Aquapure Team!
6 February 2024
Unprompted review
Reply from Aquapure
Thank you so much for your positive review, Karla! We're thrilled to hear that you have been enjoying your Aquapure device and that it has been working well for you. We take pride in providing high-quality products that effectively remove debris from produce.
We apologize for the inconvenience you experienced with your device recently. However, we are glad to hear that Tiffany provided you with outstanding customer service and that she is sending you a new device. Our team is dedicated to ensuring that our customers are satisfied with their purchases, and we appreciate your patience and understanding :)
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