Aquapure Reviews 

86
TrustScore 3 out of 5

3.0

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Rated 2 out of 5 stars

I recently purchased the AquaPure fruit and Vegetable cleaning unit and am happy with the unit itself. However, I misplaced my instructions and reached out to the AquaPure Customer Service team for he... See more

Rated 5 out of 5 stars

Since I ordered , not for fruits or vegetables ! But for my pond . My geese , ducks , and koi fish are comfortable with the water AND the 99% bacteria , pesticide rodenticide , herbicide , fungicide... See more

Company replied

Rated 5 out of 5 stars

Our Aquapure arrived about mid-August and we've been using it ever since to mainly clean blueberries and strawberries we buy weekly. We use to simply soak the fruit in water with half a teaspoon of so... See more

Company replied

Rated 1 out of 5 stars

I bought an Aqupure over a month ago and the printhead arrived scratched and defective, as it can't be opened to change the filters. I'm waiting for a response from the company, but it's absurd that t... See more

Company replied

Company details

  1. Natural Foods Shop

Written by the company

We make safe and healthy produce available for everyone, no matter where you are. With the AquaPure you can have peace of mind knowing that your fruits and vegetables are free of bacteria and chemicals. Our mission is to make healthy eating simple for everyone!


Contact info

3.0

Average

TrustScore 3 out of 5

86 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

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3.0

All reviews

(86)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

True customer service

True customer service! This company stands by their word and commitment. After the Christmas rush my Aquapure did not arrive. However, Aquapure checked in on me through Customer Service Rep, Tiffany. After explaining to Her that my package didn’t arrive - she sent me a replacement and I just received it today! Can’t wait to check out my new device and start reaping the healthy benefits of my Aquapure!

24 January 2023
Unprompted review
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Reply from Aquapure

Thank you so much for your kind words, we really appreciate it CJ! Rest assured you gonna love our AquaPure device :) 

Rated 1 out of 5 stars

I have been checking my shipment order…

I have been checking my shipment order everyday, it has now been updated to be have delivered 10th Jan but I didn’t receive any parcel. I was at home that day.

9 January 2023
Unprompted review
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Reply from Aquapure

We really apologize if you still haven't your order. We are unable to find your purchase records so kindly send us an email at hello@aquapure.co so we can resolve this as soon as possible. Thank you! 

Rated 5 out of 5 stars

Amazing customer service and product !

Since I ordered , not for fruits or vegetables ! But for my pond . My geese , ducks , and koi fish are comfortable with the water AND the 99% bacteria , pesticide rodenticide , herbicide , fungicide , fertilizer , insecticide , mold , parasite remover ! I do not regret paying 79.99$ !! I hope to come back in 12 months :)

YOU SHOULD DEFINITELY BUY SOME !

8 January 2023
Unprompted review
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Reply from Aquapure

Awesome! We are really glad to hear that from you, Aa Al-Mutairi. We would appreciate it if you could also recommend our product to your friends and relatives :)

Rated 5 out of 5 stars

A very satisfied customer

My Aqua pure pesticide purifier was very easy to use. I am very pleased with my purchase. It was the best $79 I’ve spent in a long time. I was surprised to see how how well it cleaned my strawberries. I posted a video of a bug crawling out of my strawberries. I have always used baking soda and vinegar mixed with water to clean my produce. Boy was I surprised to see how dirty my fruit was. After cleaning my strawberries I cleaned grapes to juice. They were also extremely dirty. I always buy organic but I see that label is very misleading. I have posted videos and pictures on my Facebook page. I was not paid to make this review. I took the chance for the 90 guarantee.

25 December 2022
Unprompted review
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Reply from Aquapure

Hi Rhonda, we are so thrilled that you decided to take the time to review AquaPure. How wonderful it is knowing your experience with our product has been positive and satisfactory! We truly appreciate your feedback. :)

Rated 1 out of 5 stars

Wish to say better

Wish to say better. But they are honestly trash. They are thieves. They only delivered the cutting board. Not the other products. Then don't respond. I will be filling a case against them. Horrible customer service. Horrible business model.

22 December 2022
Unprompted review
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Reply from Aquapure

Hi! I am deeply sorry to hear about your issue with our store. Our customer support team may have already been in contact, however I apologize if there was a delay due to the high number of inquiries we currently receive this time of year. I can confidently assure you that your concern will be addressed promptly.

Rated 5 out of 5 stars

I highly recommend this product!

I’ve just received my AquaPure pesticide purifier and I am really loving it. It is really easy to use. The first thing I cleaned was blue berries and they were delicious. They actually looked bluer than I’ve ever seen them and they kept in the fridge longer. It gives me peace of mind to know that the pesticides have been removed.
I am impressed with this company. Following my purchase I received a number of helpful emails from them with helpful information on ways to use their product. A video showing how to use it, instruction on how to make hand sanitizer using the product and a list of the 12 foods most exposed to higher amounts of chemicals. It is clear to me that this company is committed to making sure that their customers have a positive experience.
I really recommend this product. I purchased one for each of my daughters for Christmas and can’t wait for them to open them.

19 December 2022
Unprompted review
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Reply from Aquapure

We are so grateful for your heartfelt words, Julie. Thank you for choosing to spend time expressing your AquaPure journey with us and everyone else. 💗

Rated 5 out of 5 stars

Impressive performance, great company

Since ordering the Aquapure, I have not only been impressed with its cleaning ability or my fruits and vegetables, but I have been also have been impressed with the company's follow up with me the customer along with the product living up to my expectations.

1 December 2022
Unprompted review
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Reply from Aquapure

Hi Carlos! :) We are beyond grateful for your 5-star review! You have our sincerest thanks and appreciation for being a loyal customer and spreading the word about us.

Rated 5 out of 5 stars

This product does just what it claims…

This product does just what it claims to do. I love it and have recommended it to my family and friends. We live in a large farming area and I use it constantly on all the fresh produce in my area.

1 July 2022
Unprompted review
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Reply from Aquapure

Hi Ellen! :) Thank you for your recommendation! We're glad to hear positive feedback of using AquaPure from people like you!💗✨

Rated 2 out of 5 stars

From 79.00 each to 199.00 each in two weeks?

Will you be discontinuing your black friday "sale" soon? I checked on this item to purchase some for christmas (in early october) and each one was 79.00/3 for 159.00. I went back today to purchase a few for christmas gifts, and I see that they have been marked up 300% to 199.00 each, with 50% off to sell for 99.00. I would much rather buy at the full price it was 2 weeks ago, than take advantage of this "black friday sale". Thanks

1 November 2022
Unprompted review
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Reply from Aquapure

Hello Anya! Our Black Friday Sale is available throughout November 2022.
Could we ask you to provide us some more information regarding this price confusion?
Please reach out to us directly at hello@aquapure.co so we can further investigate this situation and handle your case.
We are very interested in finding out where you have seen these different prices, as there has been no price increase or decrease for the AquaPure in recent months.
Our amazing customer support team is available 7 days a week to answer all your inquiries, and we're looking forward to hearing from you! :)

Rated 5 out of 5 stars

This product was fantastic

This product was fantastic. I've never seen such clean fruit and veg. The skins were shiny like I've never seen before and I could really taste an enhanced clean taste. No clouding of grapes or anything. It's a wee wonder and I'd Def encourage anyone to purchase one as it gets rid of those poisonous environmental pesticides.

22 October 2022
Unprompted review
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Reply from Aquapure

Hi Adele! Thank you for your feedback! We're so happy to hear that our product has been useful to you and that it's helped you purify your produce. Also, thanks for your recommendation! :)

Rated 5 out of 5 stars

This is a great product

This is a great product, I’m blown away with the customer service.

18 October 2022
Unprompted review
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Reply from Aquapure

Hi Mark! Your feedback is much appreciated! :)
Thank you for letting us know that our customer support team was able to assist you in a timely and efficient manner.

Rated 5 out of 5 stars

Excellent product I wish I had found years ago!

I purchased Aquapure because I never knew what the right product should be to clean my fruits and veggies. We are vegetarians so I buy a lot of produce! I hated cleaning them and would often put off washing things up to the point some things went bad before I got to it. I love my Aquapure because it makes the process so quick and problem free. Now after shopping I line up the produce and do one after another in a short time. The battery lasts a long time before you have to charge it and I use it weekly! Thank you Aquapure! I have been telling friends and family about your product!

7 October 2022
Unprompted review
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Reply from Aquapure

Hi Paul! Thank you for taking the time to share your AquaPure experience with us and for providing feedback! We're delighted to hear that you enjoy AquaPure and that you would recommend us to your friends and family. Another satisfied client has added to our list! :)

Rated 5 out of 5 stars

I am very pleased with the product and company.

Great product and greater company, very helpful and nice people. I am glad I have bought a few of these, it's amazing the things that come off the fruits and veggies.

15 May 2022
Unprompted review
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Reply from Aquapure

Hi! Thank you so much for your review, John! We are so glad to hear that you find your AquaPure very helpful. We take pride in our customer service, if you have questions or suggestions, please let us know. :)

Rated 1 out of 5 stars

Not trustworthy

I was researching this item after a video appeared on pinterest. I went to the website and they claim to have 1200 5 star reviews. That is highly unlikely.
Then I do more research and come here to see amazing reviews-- ALL in the same time period. How does this happen? All buyers decided to review at once? Not one bad experience? Trustpilot is supposed to be reliable. Well seems no trust here for shill reviews.

22 September 2022
Unprompted review
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Reply from Aquapure

Dear BocaFL,

I would like to start out by saying that none of our reviews have been tampered with in any way, and all of our reviews, across multiple channels, are solely written by our amazing customers.
AquaPure is a young start-up company, and we did not activate our Trustpilot account until earlier this year. In the middle of May, to be exact. If you scroll through our reviews, you can see that they are spread out from our launch date, up until now.
The 1200 reviews we have referenced on our website are not based solely on Trustpilot reviews. We have multiple channels where we receive reviews from customers, which can be surveys, emails, testing facilities, and so on.
Thank you for informing us about your confusion. Our intention was never to mislead anyone into believing that we have 1200 reviews on Trustpilot alone, and we will consider your inquiry accordingly.
We do understand that purchasing items online in 2022 can be risky. That is why all AquaPures come with a 90-day risk-free guarantee, which means that if you are not satisfied in any way with your device, we will reimburse the full amount of your order. No hassles or hoops to jump through.
Please reach out to us at hello@aquapure.co if you have any other questions. We are here to help!

Kind regards,
The AquaPure Team

Rated 5 out of 5 stars

Our Aquapure arrived about mid-August…

Our Aquapure arrived about mid-August and we've been using it ever since to mainly clean blueberries and strawberries we buy weekly. We use to simply soak the fruit in water with half a teaspoon of sodium bicarb which was ok but now with the Aquapure device placed in the water the fruit come out much cleaner. I noticed after we cleaned white grapes after they dried they has a sheen on their skin something I've not noticed before.

20 August 2022
Unprompted review
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Reply from Aquapure

Hi Victor! Thank you so much for supporting our company, AquaPure! We appreciate your feedback and it helps our team to continue striving for greatness! :)

Rated 5 out of 5 stars

I had Ecoli in March

I had Ecoli in March. Since then have been taking extra steps in cleaning my veggies. I hope this helps to protect me, cause I don’t ever want to repeat those two weeks again.

8 September 2022
Unprompted review
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Reply from Aquapure

Hi Lexee! We are confident you made the right choice. On behalf of our entire team, thank you for choosing AquaPure. :)

Rated 5 out of 5 stars

Great product!! ( It’s better to prevent than to undo~ Dejardinhealthandbeauty)

Very happy with my purchase
As a Alternative health practitioner it’s super important to me that my food is clean
Aquapure has made it easy and knowing that my fruit and veggies are clean gives me peace of mind emotionally that’s a plus
Great customer service and fast shipping 😊👍🏻

8 September 2022
Unprompted review
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Reply from Aquapure

Hi Kawaiimagali Blanca! We are extremely grateful that you took the time to send us your feedback about our product, the AquaPure! :) It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team will receive your feedback – they’ll be thrilled to hear your kind words. :)

Rated 5 out of 5 stars

Very good product

Very good product. Makes cleaning produce much easier and quicker. Saves time and does a better job than I could do on my own. Customer service is very good.

8 September 2022
Unprompted review
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Reply from Aquapure

Hi Glenn, your comments have been shared with our entire team at AquaPure. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon. :)

Rated 5 out of 5 stars

I love it

I love it ! And I use it multiple times a day. Great product that is easy to use and cleans fruits and vegetables really well.

8 September 2022
Unprompted review
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Reply from Aquapure

Hi Naomi! :) We sincerely appreciate you taking the time to share with us your AquaPure experience. On behalf of our entire team, thank you for doing business with us. :)

Rated 5 out of 5 stars

I’ve gifted two to family, it’s that good!

I am thrilled With this company and with this product so far! First of all, every time I clean strawberries and tomatoes I see the nastiest color in the water after a cleaning cycle. This works. I purchased one for each of my sisters and they love this device also. It’s super easy to clean after each use. It’s basically 4 pieces that come together very quickly and easily. Lastly, I lost one of the interior nuts last week and emailed the company about ordering a replacement…I got an email back from Sophie in a few days and they are replacing my lost piece for free! Customer service is a definite 5!

31 August 2022
Unprompted review
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Reply from Aquapure

Hi Eddy, We're delighted to hear you had a wonderful experience with AquaPure and that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! :)

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