Apart Reviews 

I ordered a “beaded” bracelet for 380 PLN from Apart’s official website. The delivery was genuinely fast, but the bracelet arrived with one bead missing from the middle of the design, making the defect immediately noticeable. It was meant to be a gift, and I’m glad I was there to present it in person.

I contacted customer support by email. They replied about six hours later and offered a “fast” replacement via courier. Even though I had originally chosen InPost parcel locker delivery, I accepted because it was at least a solution. This happened on a Saturday, and the courier arrived on Tuesday.

The replacement bracelet was in perfect condition, and the packaging and gift note were identical to the original order. However, I wasn’t offered any form of goodwill compensation for the time I lost or for the embarrassment caused by giving a defective gift.

I have previously bought several items from their physical stores, and those purchases were always fine. Unfortunately, after this experience, I don’t plan to use their online service again.

There was a mistake in the engravings I had mad them awear of this days before the engraving was made and they refute change it, when the rings showed up there where scratches on the outer surface.

I ordered earrings and wanted the standard, gift-style box, but they arrived in the “eco” packaging. I contacted customer service via chat and the consultant simply repeated that there was “no possibility” to do anything at all – not even send a proper box or offer any alternative. I’m not insisting whose fault it was (mine, the system’s or theirs), but for such a small issue the complete lack of flexibility is very poor for a brand that presents itself as premium. I’m returning the order and don’t see myself coming back as a customer.

We had a very bad experience with this store and do not recommend it to anyone. My wife bought a necklace in Warsaw for €500 after checking it at different gold stores in Berlin , we found out that it was only 14-carat gold, weighing 4 grams, with a real value of around €100. This is a complete scam. When we asked for a refund, they refused and said we could only exchange it for something else in the store. Terrible service and dishonest business practices. Do not buy from them!

As a foreigner and after a very bad experience with another so-called jewelry store with a very rude, harrasing and unprofessional owner. I had a great and very good experience at APART onlineshop. Everything went smoothly. Delivery was perfect and on time. I was told by the recipient in PL that the jewelry was beautiful. If I'll need to shop in the future, it will definitely be here. Thank you for making my experience great. Dziękuję.