Allianz Suisse Reviews 

An insurance company that has 4 "Request a consultation" buttons on their webpage and not even 1 "Submit a claim" is clearly prioritizing selling instead of assisting. My car has been accidentally damaged by a client of this company, who gave me all his data, but I have no way to submit a claim from their website, only request a consultation. Unbelievable.

My husband had a car accident exactly 2 months ago. We had full coverage, we paid the bills always on time but after 2 months we still don't have any insurance payment for our totalled car. We are in touch with them, signed the papers how much they would pay for us 6 weeks ago, yet we didn't see any money from them. They said that they have to wait for the police report and they are in touch with the police. Yet again, we had to call the police several times ourselves to ask them to submit the report. Today we called Allianz and apparently they are still waiting for something but can't tell us for what and if we had no savings we would be without a new car as Allianz is not competent and not providing a trustworthy service. They are also discriminative, as soon as they find out that you are not a Swiss citizen just a random EU resident here, they raise your coverage by more than 200CHF per year. We are going to change insurance provider and will never ever take out any insurance from them.

Contacted Allianz for car insurance offer and it was a pretty good rate. When I called for help in clarifying coverage, the agent was so punchy and not helpful at all, so won't be going to Allianz. First impressions!?!?!

I just call them and i wonder why employ people, when they can’t even reply to a question. The woman was like s robot. Hate such services.

Still disjointed but they paid two damage claims in full based on severe weather and I can say in the end this matters so I improved the review as of 2026.

Now I have to again change and leave a bad review (Dec 12, 2025). When will this company learn to coordinate a claim and communicate with each other and help a customer instead of dropping them into disjointed communication where nobody is informed! And confusion and wasted time grow by the day.

The lack of responsiveness delays repair of my only local form of transportation.

Dealing with these people is pure stress. You wait ten minutes to hold music then they hang up. Then they pick up but pass you off a couple times until the person you deal with doesn’t know what is happening or how to communicate with the repair shop.

I honestly think about switching after this is all settled … and they need to settle it!

Only thing they handle correctly is taking payment,the rest is rubbish,beware they are NO GO Zone. At cancellation they push everything to airline.

If you come across this company, run away! They say they will call you back and while you await for their response, they send penalties! Absolutely a scam! They don’t care about customer, they just want to rip people off!

Called to ask for information on an insurance policy, at the phone number 058 358 71 11 provided on their website, allianz.ch - no one answers - like ever.

One of the nastiest agencies that I have come across.
NEVER EVER MOVE AHEAD WITH ANY HOUSING CONTRACT IF YOU SEE THIS AGENCY IS ANYWHERE CLOSE TO YOU.
They can send you bills even 3 years after you leave the apartment.
Absolute bunch of frauds !!!! be very very careful !!!!!
I have the evidence, so if anyone wants to know more, contact me.

They changed my contract when I changed my car - at a more expensive price than original agreed - and on top they inserted a change which I did not ask - extend the contract into 2027. When I contacted them to cancel my contract they told me about this unsolicited change. When I ask for clarification they did not bother to reply. NEVER insure with them.

DO NOT USE ALLIANZ AS AN INSURANCE PROVIDER!!!! NEVER!!!! IT IS THE MOST HORRIBLE SERVICE OF ALL!!! People warned: "be careful when closing any deal with Allianz". Terrible review on the internet had also warned. Unfortunately, we decided not to hear. We have NEVER delayed any of our payments, nor had any incidents/accidents (Thank God!) that had required from us to use our insurance. Now, the surprise: when we decide to move our insurance to another provider, we are billed in ONE THOUSAND DOLLARS. That's absolutely unbelievable. Surprises after surprises. What a disappointment!

I can’t believe how bad the customer service is, as we had the misfortune to have to make a few claims in the last couple of years they have cancelled our policy without even speaking to us .

anything and everything named ALLIANZ is a fraud! they have 0 customer service, you pay to cover special travel cost and ooops it is not really covered because of something they make up after the fact, it takes 2weeks to a month to just get a confirmation of claims received. i have been trying to leave this insurer for over a year and they will not release my contract despite the fact that it is my legal right! I had to change car to finally change the insurer!! stay faar faar away and avoid at all cost as you basically paying them for NOTHING

Definitely an Insurer worth avoiding at all cost. After getting roped into a mandatory insurance deal with Allianz Suisse through BMW Leasing to benefit from better rates Allianz Suisse refused to stop the insurance when the car was returned to the dealer after the end of the lease. Instead they insisted that I pay all though the end of the official de-registration. No goodwill and insisting on what they call "the rules". I don't want to imagine what it must be like if you actually have a claim one day...

Once you signed, company has one goal only: Force you into more contracts with telephone terror and unfriendly staff. If you were unlucky and had cases of damage (deer accident), this will be used for blackmailing (threatening to be stigmatized by contract termination unless you agree to sign additional contracts).

Really nice insurance. Always responsible and not trying to find some excuses to not cover me when needed. I'm actually also using them with Life Insurance and maybe soon pension fund.
Thanks a lot for the great service.