AliExpress Reviews 

do not use them, thought they would be like temu, but customer service is awful, items are not as described and refunds are refused. cancelling my account

⭐ 1/5 Stars - Seller Refused to Ship + AliExpress Customer Care is Useless

My Experience:
I ordered a product from AliExpress. After payment, the seller REFUSED to ship the order and admitted it.

I have all the evidence. The seller speaks confidently, claiming he didn't send me the product, as if he knew AliExpress was on his side. No respect for the law or the customer.

I contacted AliExpress Customer Care 3 times asking for compensation for my losses:
1. Bank processing fees
2. Currency conversion fees
3. Lost discount coupons that I cannot get back

Instead of helping, AliExpress sent me the EXACT SAME copy-paste bot reply 3 times:
"We will penalize the seller... the order will be canceled and refund will be issued automatically."

They completely ignored my request for compensation.

The Problem:
A simple refund does NOT cover the damage caused by their seller. I lost money AND time because of AliExpress and their seller. But AliExpress policy is: "Just wait for auto-cancel". No responsibility.

Customer Service:
0/10. No human. No solution. No escalation. Just bots. When I threatened to post on Trustpilot they still ignored me.

Conclusion:
Do NOT order from AliExpress if you value your time and money. If the seller scams you, AliExpress will do nothing except return your money and let you pay the bank fees.

#BadCustomerService

“”DO YOURSELF A HUGE FAVOUR AND DO NOT SHOP AT ALIEXPRESS”” THEY SCAMMED ME A SENIOR CITIZEN “SOOOO” MANY TIMES AND THEY ARE LIARS, SCAMMERS AND SELL FRAUDULENT ITEMS AS THEY PUT THE PHOTOGRAPHS OF THE AUTHENTIC ITEM AND SEND YOU THE WORST REPLICAS EVER!!!! THE SELLERS ESPECIALLY “”””👎 DONGSUO OFFICIAL STORE👎”””” WHO RECENTLY SCAMMED ME FOR $80 AND WHEN I ASKED FOR MY FULL REFUND HE SAID “I’M JUST SHIP NOT SELL” AND YOU ARE ON YOUR OWN TO RESOLVE IT AND ALSO SAID I AM TOO OLD TO BUY FROM ALIEXPRESS AS IT MIGHT CASE ME STESS” AND THE “”CUSTOMER SERVICE SAYS THE SAME THING OVER AND OVER AGAIN DOING ABSOLUTELY NOTHING TO RESOLVE MY PROBLEM”” AND ALIEXPRESS ALWAYS SENDS A HEART FELT REPLY AFTER MY REVIEWS ON THE BOTTOM OF MY REVIEWS WHICH AGAIN ARE ALL LIES AS THEY JUST WANT YOUR MONEY TO LINE THEIR POCKETS SO MY CONCLUSION IS “”””BEWARE AND BE AWARE AS ALIEXPRESS IS NOTHING BUT GARBAGE””””👎👎👎👎👎👎👎👎

Appalling customer service. I paid nearly £400 for computer screens. The goods were seized at Customs because they failed to pay the import duty or VAT, which was not shown on the price offered online. Ali Express customer service were utterly useless.

Complaint About Contradictory Responses – Order 8211209687287177
I want to warn other customers about my very disappointing experience with AliExpress.
I returned my order exactly as instructed and provided all the evidence requested, including the return receipt, tracking information, photos, and the requested links multiple times. Customer service even confirmed they had received my documents.
First, I received an email saying my case was still under investigation and that I would be updated once a decision was made. Then, without any explanation, I received another email saying my evidence was "invalid" and that my case would be closed.
How can a case go from "still under investigation" to "evidence is invalid" without any explanation? This is confusing, inconsistent, and unfair.
To make matters worse, I received a refund for one item but not the other, even though both items were returned together in the same package. No one has explained why.
I have spent months trying to resolve this issue, repeatedly sending the same documents and receiving only generic replies. I feel completely ignored as a customer.
I hope AliExpress reviews how it handles customer complaints because this experience has been frustrating and unacceptable. I cannot recommend shopping on AliExpress based on my experience.

I have generally had good experiences with AliExpress in the past, but this case has been extremely disappointing.

I ordered a building block set with an estimated delivery date of June 23–29. The package never arrived. The tracking later showed that it had been returned to the seller due to a logistics issue.

I contacted AliExpress customer service and was told that, according to their policy, I was entitled to a full refund because the package could not be delivered. However, despite contacting customer service multiple times over more than a week, I was repeatedly told to wait another 48 hours for an update. Those updates never came, and no refund was issued.

To make matters even more confusing, I later received a Product Compliance Notice for the same item, even though I never received the product in the first place because it had already been returned to the seller.

Only after several customer service chats was my case finally escalated to a higher support team and I was given a case ID. At the time of writing this review, I am still waiting for the promised resolution.

My frustration is not that a package was lost. Shipping problems can happen. The frustrating part is the lack of follow-through. I was repeatedly promised updates within 48 hours, but nothing happened, forcing me to contact customer service again and again.

I hope AliExpress improves its refund process for undelivered orders. Customers should not have to spend this much time chasing a refund for a package that never arrived.

I paid for an item with PayPal thinking it would protect me from SCAMS such as this company!!! but i was wrong. PayPal seems to not be doing its job. DO NOT BUY FROM THIS WEBSITE IT IS A SCAM. BE WARNED

I ORDERED IN EAR HEARING AIDS FROM THIS SHOWER OF SCAMMING CROOKS. THE PARCEL ARRIVED IN QUICK TIME BUT ON OPENING THE PACKAGE I FOUND HEARING AIDS THAT WERE DUDS
I CONTACTED ALI EXPRESS RE RETURN FOR FULL REFUND .5 MI UTES AFTER CONTACTING THEM I RECEIVED A EMAIL STATING I COULD HAVE A PARTIAL REFUND OFF £16 AND KEEP THE DUD AIDS
THE AIDS COST £45 .00 I TOLD THEM I WANT A FULL REFUND BUT THEY WONT REFUND FULL AMOUNT .
I APPLIED TO PAY VIA KLARNA IN 30 DAYS TIME SO NOW ITS UP TO KLARNA TO SORT IT OUT AS IVE TOLD THEM I DONT PAY FOR DUD COUNTERFIT GOODS .
SO ITS UP TO KLARNA TO GET THERE MONEY BACK AS ALI EXPRESS SAY PART REFUND OR NOTHING OR I CAN RETURN THE GOODS BUT I PAY RETURN POSTAGE. SO IM POSTING THE AIDS TO KLARNA TO RETURN THEM TO ALI EXPRESS ALSO THEY SAY REUND IN 30 DAYS AFTER ORDER ARRIVES AT WAREHOUSE BUT THEN THEY WILL SAY NO ORDER HAS ARRIVED GOING BY WHAT OTHER BUYER ARE SAYING
I HATE BEING SCAMMED
Stuff ali express there robbing theifin bastards and scammers

AVOID this company.

When you order lego/building blocks, it is basically a 50/50 chance that all the pieces are actually included. If parts are missing and you want to return the product, you either get the same automated email over and over, with instructions that do not work, and links that lead to “Oops… something went wrong”, or you get bombarded with a long list of evidence requirements, including a video where you’re supposed to record every detail of the unboxing, even if you only discover the missing pieces halfway through the build. How would that prove that pieces are missing? The return process is designed to make it so complicated that you can't be bothered with it. (Contacting the seller directly is pointless; they never respond.) See the requirement list below so you know what to expect should you want to return something to AliExpress:

"To better support your request, please provide the following evidence:
1. Postal service proof/logistics documentation confirming abnormalities with the package. The document must include the following details:
• Package tracking number: the tracking number should match the one provided by the seller.
• Logistics status: The content on the document must reflect the issue with your package, such as descriptions of missing items, damage, etc.
• Source of the document: The email address should originate from the logistics company.
2. A complete unboxing video showing that the problem existed before receipt. The video must include:
• Clear and visible package labels.
• A full view of the intact, unopened package.
• When there are two layers of labels, the bottom label underneath must be shown after removing the top layer.
3. Seller has acknowledged the inaccuracy or commited a refund.

To better support your request, please provide the following evidence:
1. A complete video demonstrating the quality issue of the product.The video content should include, but not limited to, the following:
• The overall appearance and packaging of the product;
• The specific problems or defects of the product;
• Functional testing of the product (if applicable)
2.Any proof showing the issue: eg, Communication Records(seller has acknowledged the inaccuracy or commited a refund,— this serves as supplementary evidence. If provided, it will enable a clearer determination of the seller’s issues)

In order to help resolve your issue, please click here to provide the necessary information/evidence within 3 days."

Title: Deceptive "Guaranteed" Delivery Dates
Review:
1-star for deceptive business practices. The app baits you with a "Guaranteed Delivery Date" to get your money, then unilaterally changes that date to weeks later once the order is shipped. There is no way to cancel or dispute this bait-and-switch once they move the date. While other orders work fine, this shows their "Buyer Protection" is a scam designed to trap your funds. Reporting to Apple for Guideline 2.3.1 violations.

I wouldn't even have given these 1 star they have ripped me off 3 times there sending broken stuff out and when you try to get things sorted you have to go through it over and over again and still they sort nothing out I have bought 2 permanent magnet generators from them one has come late and doesn't work and you have 90 from ordering and the other I ordered in February is not come till the 9th of May and that exceeds the 90 day's so even if that doesn't come there's nothing I can do about it and they have give me a tracking number that is none existent I keep getting in touch with them and they make another excuse don't buy anything from Aliexpress £1100 pound down this might and hope it does stop someone else losing money. And PayPal have just gone in there favour so what can be done with no help from people we trust they have said that the item was as described yes if it worked.

PLEASE PLEASE DON'T - YOU WILL LOSE MONEY TIME AND SLEEP!!!!

An update to the aliexpress review.
Ordered an item on Amazon, sourced in the United Kingdom, from order to delivery 4 days.
Ordered an item on aliexpress, sourced in China, from order to delivery 44 days.
I guess it doesn't take Einstein to work out who I will NEVER use again.

Be careful – the services they provide are a complete scam.
They take advantage of customers due to very poor communication and shocking service. I paid £122.81 for multiple orders via PayPal, but they did not allocate my payments to the purchased items on my account. Instead, they marked these items as “awaiting payment.”
Another issue is that the items I received are still marked as “awaiting delivery,” even though they have already been delivered to me. Because of this incorrect status, I am unable to return the items, which are not in working order.
I have never failed to pay for any items. All payments were made in advance and in full.
I have involved PayPal and am currently waiting for a resolution.

Delivery is very slow, product quality is often poor

Courier incorrectly, delivered package to a public area, then subsequently claimed package delivered successfully to seller and recipient despite clear evidence proving otherwise....
Despite clear evidence and couriers admitance, still refused refund!!

Ali Express cannot be trusted to honor their own return policy, their site states free return Australia but the reality is they only give 15 days I contacted ali express regarding two products I bought through ali express as they are both faulty as ali express advise I contacted the seller for return details one day after I received it ,they then claim it was over 15 days the same disgusting customer care -service standards applied to the second item .They seem ok for cheap stuff but when you spend as in my case over $155.00 they seem to support the sellers of rubbish items that look great but are total crap try Temu instead I stand by my comments with regards to the two watches I bought through ali express one a Citizen pro dive watch that looked amazing but leaked when I did dishes or had shower .the second is a divers watch bought through ali express this one was loosing 4-5 minutes a week it is now 10 every few days I Have just been asked if I wish to change my comments as Steel Dive say they know nothing of the sale ? this is my point as I clearly state that it was through ali express it was clearly from China as are both watches I did contact Citizen regarding their watch the response was ** China I sent an email to Steel Dive explaining the watch they have but they said they have no record of sale my thoughts the whole world knows the Chinses are very good at copying I nly ask /warn people to be very carfull with some items as ali gave only 15 days retun on both this was used by delays ib seller responding I do have email's received to bot rove the sale and alis esponse.e

Dishonest Sellers: Some sellers use deceptive tactics, such as providing fake tracking numbers or asking buyers to close disputes with promises of "future discounts" that never materialize

Stay away from AliExpress!!!

They owe me 572 DKK / 76 euros

Order: 3053133090184283

This notebook store SELLS ONLY JUNK unstable unusable crap.
When is Aliexpress going to take action and understand
I have no access to your support agents at all!!!!
I sent a video to the seller for the last 3 weeks, NO RESPONSE.
This store is not getting away with the theft of $600.00 of mine I have applied for cash back supplied all mail and video to my bank