Curly Characters Reviews 

354
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 141 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the high quality and beautiful designs of the products, often finding them lovely additions. Many highlight that items are well-made and sturdy, making the wait for personalized designs worthwhile. For several, orders arrived within the clearly stated timeframe, and they expressed satisfaction with the final product. However, some customers noted significant issues with order fulfillment, not receiving items even after extended waiting periods. Others felt communication was severely lacking, reporting no responses to emails, WhatsApp, or Instagram messages. Some reviewers were also unhappy with the company's social media activity, observing new posts and offers while their own orders remained unaddressed.

What people talk about most

Order

Reviewers mention ambiguous feedback about order, with many customers reporting significant delays and... See more

Product

Consumers find the product to be positive, with many expressing extreme happiness and satisfaction with their... See more

Social media

Clients share negative opinions on social media, primarily due to a lack of communication and ignored... See more

Response time

Users describe ambiguous interactions with response times, with many reviewers reporting a lack of... See more

Quality

Customers consistently note positive experiences with quality, often describing products as beautifully made,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great product and choice of colours. My end design was beautiful. Took longer to dispatch than anticipated once I had the notification it had been sent. And no reply to my message chasing a tracki... See more

Rated 1 out of 5 stars

Wish I could give 0 stars. AVOID. Placed an order in April 2024. STILL waiting on it!! Numerous messages ignored, no refund offered. Don’t bother ordering unless you fancy giving your hard ea... See more

Rated 1 out of 5 stars

Still waiting for an order I placed on 7th June. Understood 10 week lead time but now over 18 weeks. No response from company via email or Instagram despite several attempts. Can now assume I won't... See more

Rated 1 out of 5 stars

No item received after four months. No reply to WhatsApp or Instagram messages. The 5* reviews here all have very similar themes around how the seller is clear on her 10 week turnaround time and has b... See more


Company details

  1. Sign shop

Written by the company

Knitted handmade signs.


Contact info

2.9

Average

TrustScore 3 out of 5

354 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.9

All reviews

(354)

131 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointed in lack of communication

Made an order over 10 weeks ago and confirmed the order via Instagram dm to ensure the order and payment had been recieved. I did not recieve any email confirmation but chased the order multiple times after 10 weeks for it to be cancelled. Very disappointed in the lack of communication as I had no issues with my first order

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Extremely happy with my purchase

Extremely happy with my purchase! It really has been the finishing touch to my baby's nursery. Each time I walk past his room, I see his bookcase set up with the "Once Upon a Time" wording created by this lovely small business and it truly makes me smile. Thank you so much for making this possible for our baby 📚🥹💚

I wish I could add a photo to the review!

12 July 2026
Unprompted review
Rated 1 out of 5 stars

Scammer

Scammer. Took my money and never sent the items- this was months and months ago. Reading all these other reviews shocked they are still getting away with it
Avoid!!

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Very poor service!

Purchased a Mother’s Day order on 17th February 2026, after seller confirmed the order would arrive by Mother’s Day. The order is still yet to arrive over 10 weeks later, even after emailing and sending numerous messages.
My little boy was so excited to give these gifts to his grandmothers for Mother’s Day. Very poor service!!!

17 February 2026
Unprompted review
Rated 1 out of 5 stars

PLEASE AVOID!!

Ordered beginning of December 2025 and paid for a rush my order service which has a turnaround of 1-2 weeks. I messaged on Instagram and was told that I’d have my order in that time. 5 months later, I still haven’t received my order. I have messaged, emailed, commented on her posts and I’m always ignored or my comment deleted. She clearly doesn’t want potential customers seeing how many people are probably chasing her for their orders. If she’s not able to complete customer orders then the least she can do is refund their money. She seems to have time to create bunnies and flowers to sell but not actually complete orders that people have paid for. Absolute joke! Please save your money and go somewhere else! You’ll never know if you’ll actually receive your order - from the reviews on here, some do get their order, they are the lucky ones.

3 May 2026
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID, takes your money then doesn’t send orders out. The when you request a refund she blocks you

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Never received my order - avoid!!

I ordered twice in August 2025, still don’t have my one of my orders. Have emailed, logged via the online form and messaged on instagram well over 25 times all in all and have never heard back. Always pushing sales and wanting reviews but it seems like the majority of people don’t get what they have ordered! Communication seems to be a huge issue with ignoring customers, if it was just through social media it’s more understandable, but I have emailed and logged multiple times on the website contact form. Don’t really know what else I can do at this point other than forget about it, go without and try find any other similar business on Etsy!

Comments are back on her instagram but she seems to be deleting any comments of people chasing her. Mine included, no wonder comments were turned off for so long!!!!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Extreamly happy

I purchased a pre designed sign for my daughters reading corner as well as a name sign in December, both came well packaged and secure to avoid damage/bending and were delivered a couple of weeks ahead of expectation. Both pieces are beautifully made and very sturdy. Extreamly impressed! Will be purchasing again for baby no.2

15 February 2026
Unprompted review
Rated 1 out of 5 stars

Ignores customers

Company isn’t a scam as they did send me an order. However it wasn’t what I ordered. Tried contacting many many times over a few weeks and no response.

26 March 2026
Unprompted review
Rated 4 out of 5 stars

Worth the wait!

Ordered in January, arrived end of March as expected. Gorgeous name sign, well worth the wait (which you know about when ordering). Only niggle is that I instagrammed messaged weeks ago to add on a rabbit to my order that she had just started selling and never got a reply so will have to do a seperate order.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

Order not received

Made an order in February well in time for Mothers Day as saw a promotion to say they could deliver for mothers day.
Since then not had any correspondence around delivery time. Mothers Day has now been and still not recieved any update on order. Emailed and messaged on Instagram for update but no response. Very disappointing service. I understand it takes time to make but just an update at least would have been nice.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Truly Talented!

What can I say they are amazing! After purchasing, at a later date I read reviews which weren’t excellent and became skeptical. I waited around 6weeks and they arrived exactly how I requested and if anything better than I imagined! Thank you so much, worth every penny and quality product!

5 March 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful handmade name sign for my…

Beautiful handmade name sign for my son. Much smaller than I thought it would be and unfortunately the seller doesn’t respond to messages sent so I couldn’t find out the size ahead of it being made.
Ordered at the beginning of January so the waiting time is was quicker than the 10 weeks suggested. Packaged well to avoid damage.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Hoop with a name and flower!

I ordered a hoop with a name and flower on it and it’s fantastic! Such great quality and looks amazing, my little girl loves it! Will definitely purchase more in the future! 10/10 would recommend!

27 February 2026
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID - since leaving a negative review explaining how she is a fraud, she has now blocked me on instagram. I guess I’ll never see my order or a refund. How does she keep on getting away with this? Such a shame as the product she posts looks beautiful

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Great quality cute signs

Ordered 2 signs for my kids room and they are amazing quality! Definitely worth the wait. They make my kids rooms look complete even though we’re half way through decorating! Would definitely buy from here again. 10/10 would recommend!!

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Frustrating that shes still trying to…

Frustrating that shes still trying to get orders and reviews from people.
She was horrible towards me telling me I was disgusting for asking where my order was over Christmas that was meant to arrive before christmas. I eventually went though my bank to get the money back thankfully and then she had the audacity to change her bank details. Shes scammed so much money out of people ive spoke to in the same position its vile. Have the confidence to then say people dont leave her reviews yet shes not fulfilling orders from years ago maybe rectify what you've done to people and and the money you've taken and you may have a better chance of being a decent human being.

24 February 2026
Unprompted review

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