Curchods Estate Agents Reviews 

491
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and supportive approach, often noting their willingness to go above and beyond. The service is frequently described as outstanding and efficient, making complex processes much smoother. Many people also highlight the excellent communication, quick responses, and being well-informed throughout their journey, alongside effective marketing strategies. Conversely, a small portion of people felt that communication could be inconsistent, with some experiencing a lack of updates or delayed responses. Additionally, some reviewers mentioned concerns regarding staff knowledge about properties and occasional unprofessional conduct.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, helpful, and... See more

Service

Clients share positive opinions on service, consistently describing it as professional, efficient, and... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional support and guidance... See more

Response time

Customers had positive experiences with response times, consistently praising the quick and efficient... See more

Marketing

Reviewers mention positive feedback about marketing, with many customers praising the efficient and proactive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A Big Thank you to all at the Guildford Office A tough property market meant selling and strategy was important; from first meetings, through marketing and final negotiations Curchods did a great jo... See more

Rated 5 out of 5 stars

The whole team at West Byfleet Curchods were excellent. From valuation to sale, the team kept us informed, mediated superbly and answered every question quickly. They had great local knowledge and wer... See more

Rated 5 out of 5 stars

Curchods Woking were fantastic for our move. Justin was brilliant for our initial consultation, but the two stars of the show were Millie and Chloe. Millie managed the first sale of our flat... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. 5* experience. Top estate agents ! Helpful and fully supported at all stages of the sale. All the staff were knowledgeable and guided us throughout the process. Garry wa... See more


Company details

  1. Estate Agents
  2. Estate Agent

Written by the company

Curchods Estate Agents are a multi award-winning Estate Agent with a network of 25 offices across Surrey and Greater London specialising in residential sales and lettings.


Contact info

4.8

Excellent

TrustScore 5 out of 5

491 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(491)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Curchods Ottershaw

Spencer and the Curchods team at Ottershaw have been 100% fantastic through the whole process from valuation right through to completion on my late parents house, I cannot praise them highly enough and would recommend them to anyone wanting to sell a property, thank you.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Curchods Ottershaw sold our house and…

Curchods Ottershaw sold our house and we were very pleased with them. The teamwork was excellent. Spencer was the responsible person for our sale, and he was most impressive. Our sale was fairly straightforward, but the chain involved another house where one buyer caused a lot of delay and then pulled out, and the lender for the person who eventually bought that house also made things quite a bit more complicated. Spencer and Phill the manager and the other members of staff kept us informed and were tenacious in driving the sales forward, and overcoming these and other difficulties. Very good work - thank you!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

The team were excellent

The team were excellent all the way through the process. Rupert encouraged me to go for my dream property and we got it! He was supportive and communicated well and clearly and kept me updated at regular intervals. He was also good at suggesting when I should be chasing solicitors etc. Would highly recommend Curchods New Malden.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Mark and his team looked after me so…

Mark and his team looked after me so well throughout the whole process and I am very grateful. I would like to make a special mention though to Thomas, who was such an excellent support and showed nothing but kindness and patience during what was a very stressful time in my life. He helped to explain things clearly and was always at the end of the phone to help with any query no matter how big or small. My whole experience was so positive right up until the big moving day itself and I feel very lucky to have had such a smooth journey along the way. A big heartfelt thank you for all you have done to help me and I absolutely love my new home!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Curchods New Haw were superb from start…

Curchods New Haw were superb from start to finish. The team is friendly and professional and worked hard to achieve the best price and outcome for us. When legal matters stalled they helped to move things forward. They kept us informed all the way and I wouldn’t hesitate to recommend them.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Our sale was not straightforward and…

Our sale was not straightforward and Curchods did their upmost to keep us informed on the progress of our sale.
They always returned phone calls and followed up on any questions we had.
I would not hesitate to use them again or recommend them.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

I was trying to release equity from my…

I was trying to release equity from my house. I started the process in late October 2025 with Simon Labrow. We met and went through all the relevant checks. He told me it would take about 2 months I was told second week in January 2026. In February I got in touch with him to be told he was working on my case and would be in touch later that week.
I texted him again the beginning of the second week in March to be told he was extremely busy and would prioritise my case that day, so I said to proceed. By the following week after I had text asking for up dates and had no reply just felt I was being ghosted I informed him I no longer need his services. Still nothing
I find this service to be unprofessional rude and disrespectful
A waste of 5 months of my time
Lynne McElhinney

29 October 2025
Unprompted review
Rated 5 out of 5 stars

I was hugely impressed by the effort…

I was hugely impressed by the effort Amy, Kate, Gemma and the rest of the team at Curchods put into selling my property. They communicated clearly brilliantly with me throughout, and made what could have been difficult and stressful process far easier. I cannot thank them enough

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Amy was excellent

Amy was excellent. We were unable to visit the property ourselves so she liaised with our daughters and gave us a lot of information and feedback and co ntacted the vendor to get answers to any questions we had.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Helpul and professional team.

Curchods dealt with both my property purchase and the mortgage application, and letting them deal with both parts produced a very successful result.
There were a few hurdles along the way, and we were communicating from 200 miles away, however Caitlin and Sally were most helpful and professional, and we were very pleased with the way the whole process was dealt with.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Curchods…

Excellent service from Curchods Walton-On-Thames. From the first viewings all the way to completion, the team kept in regular contact and made the whole process as smooth as possible. Ben's proactive attitude, professionalism and knowledge ensured that things progressed quickly and made it the most stress-free move I have gone through.

6 February 2026
Unprompted review

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