The Stow Brothers  Reviews 

316
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Customers consistently report an excellent experience with this company, frequently praising the staff for their friendly, helpful, professional, and knowledgeable approach. Reviewers often highlight that the team goes above and beyond, providing efficient service with smooth processes and a positive, stress-free user experience. People particularly appreciate the exceptional customer service, noting prompt responses and clear communication throughout all their interactions. However, some customers also noted dissatisfaction with the sales progression process, experiencing unresponsiveness, significant delays, and a lack of urgency from certain team members.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, consistently highlighting the professionalism, efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the excellent communication,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting prompt replies to emails and... See more

User experience

Customers had positive experiences with user experience, with many describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had two viewings booked with Jessica (Chingford/Highams Park) area. The estate agent, provided us with excellent experience, she answered all the property specific questions, demonstrating high level... See more

Rated 5 out of 5 stars

Ryan was really friendly and helpful, securing a fast turn around move. Great communication and easy to talk too. The Walthamstow office, was welcoming and felt supported by all members of staff, Tani... See more

Rated 5 out of 5 stars

The entire team were really helpful, supportive and responsive during the sale of the property. Mia (Highams Park) Sales Progressor was excellent. She kept me up to date, followed up with solicitors a... See more

Rated 5 out of 5 stars

would highly recommend Stowe Brothers to friends and family. They are friendly, attentive, and always up to date with their clients. Their customer service is excellent—they really take the time to li... See more


Company details

  1. Estate Agents
  2. Estate Agent

Written by the company

“We keep things authentic. We act on our promises and make sure our clients are kept informed every step of the way.” We’ve grown up around East London, as a business and as people. This is a place packed with colour and character, constantly evolving and always full of surprises (good ones, that is). We keep our ears to the ground, so we are tuned in to property trends and know exactly what’s happening in our neighbourhoods.


Contact info


4.8

Excellent

TrustScore 5 out of 5

316 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(316)

223 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!

Ben Charleton and his team were incredibly warm, professional, understanding, and patient throughout the process of selling. They went above and beyond the extra mile to get the job done. Excellent communication, and championed my partner and I every step of the way. My highest recommendations.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Superb service for landlords and tenants...

The property management service is excellent. Catarina Pita and Anita Dodd are both attentive and friendly, and keep a very close eye on all important works and requirements. My tenants are also kept happy, which is perhaps the most important thing of all to achieve the frictonless experience we all want. Thoroughly recommended.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

It was a pleasure selling our flat with…

It was a pleasure selling our flat with Jon and Lewis at the Highams Park branch. Their valuation was honest and not pushy at all, the attention to detail (telling us how to best present the property for pictures) was excellent and they regularly followed up on the sale and did their best to push us through to completion. Would highly recommend!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from start to finish

I had a fantastic experience with Kevin, Sophie, and Ellie throughout the entire letting process. As a first-time renter, I was quite nervous, but they made everything straightforward and stress-free from start to finish.
They guided me through every step, ensuring I completed all the forms correctly, kept me updated throughout the process, listened patiently to my concerns, and quickly sorted out any issues that came up. Their professionalism, communication, and willingness to help were outstanding.
I was genuinely impressed by how smooth and efficient the whole process was. I highly recommend Kevin at the Walthamstow branch to anyone looking for a friendly, supportive, and professional letting advisor. Thank you for making my first renting experience such a positive one!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Flawless property management for an overseas landlord

I cannot recommend Stow Brothers highly enough. As a landlord who recently relocated abroad, having a reliable team on the ground in London is critical, and the Walthamstow branch delivered on every front.

Our experience started with Gok, who was our main point of contact for getting the house on the market. He was highly proactive, driving the internal teams to get the listing live as quickly as possible. Once live, Gok handed things over to Kevin, who took charge of the viewings and potential tenant checks. Kevin was outstanding—especially when our first applicants failed referencing. He navigated the situation seamlessly and quickly secured a new, excellent tenant with a faster move-in timeline.

On the administrative and logistical side, Tanika was incredibly efficient. She made sure all compliance paperwork was in order, and coordinated both the pre-tenancy professional clean and the thorough check-in inventory.

They made what could have been a highly stressful overseas process feel completely under control. Thank you, Gok, Kevin, and Tanika!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Our thanks to Eva & Claudia

Our thanks to Eva, Claudia & all at Stow Brothers on the sale completion. Claudia (who was our main contact) was proactive, patient and persevering and always kept us informed of progress. Much appreciated.

Ursula

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Anita was my property manager…

Anita was my property manager throughout my tenancy for the last 2 years. She was nothing short of fantastic. Always very responsive to any maintenance issues in the flat, always professional and proactive.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Renting a place can be so stressful

Renting a place can be so stressful, and it seems to be getting harder and harder. I’m glad to say Holly at Stow Brothers made finding a place and getting a contract so easy and stress free I couldn’t believe it. No going round in circles, no sales tactics, just honest advice and a really good attitude.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

The Stow Brothers have been fantastic…

The Stow Brothers have been fantastic agents, ensuring the letting process went smoothly and were helpful and attentive with any questions or concerns during the process. Ryan and Tanika have been particularly supportive, making sure everything’s running efficiently which has been a huge relief as a landlord!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Showround with Jessie

We had an amazing agent Jessie show us around the home. Very knowledgeable and was so lovely. Ii was an open house and Jessie explained how they work and what the procedure would be for any offers.
Made it t all very clear and easy for us.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service and management

Anita Datta was our Property Manager for the best part of almost 2 years and was absolutely brilliant. She was incredibly attentive, checking in regularly to make sure everything was okay and to allow us to flag any issues we may have had. Regarding issues we did bring to her attention, she often responded with news on a call-out being schedule within the day which was incredibly helpful and honestly quite a rare thing to encounter. Overall we've had such a brilliant time during our stay at the property, mostly accredited to Anita's ease of contact, friendly service and ultimately, her above and beyond willingness to help wherever and whenever she could. Thank you!

10 June 2026
Unprompted review

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