Crabtree & Crabtree Reviews 

345
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often share that the booking process is exceptionally smooth, clear, and very easy to navigate from start to finish. Visitors consistently praise the wonderful staff members who are always polite, responsive, and ready to assist with any questions. Guests also love the gorgeous locations and the remarkably high standard of clean, comfortable, and well-equipped holiday homes. However, some reviewers were not happy with occasional unexpected setbacks like maintenance issues or property changes during their stay. A few consumers also noted specific pricing concerns or felt that certain rentals fell slightly short of expected standards.

What people talk about most

Booking process

Users describe satisfaction with the booking process, highlighting that it is simple, straightforward, and... See more

Service

Reviewers mention positive feedback about service, finding it very efficient and a pleasure to deal with.... See more

Staff

Consumers find staff to be consistently helpful, professional, and friendly. Reviewers frequently highlight... See more

Quality

Customers had positive experiences with quality, noting that the properties consistently feature high... See more

Location

Reviewers highlight positive aspects of location, frequently describing their accommodations as being set in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The cottage was prepared immaculately for us, The instructions were all clear & the welcome gifts were much appreciated & very welcome! When we had a problem with the WiFi, Carol went above & beyo... See more

Company replied

Rated 5 out of 5 stars

Found Crabtree & Crabtree very efficient & a pleasure to deal with. They answered a couple of questions at the booking stage very well, helped us find dogsitter options prior to our stay and resolved... See more

Company replied

Rated 5 out of 5 stars

Another fantastic family holiday using Crabtree & Crabtree! The house was 5 Star + with everything a family could need for a wonderful stay - spotlessly clean on arrival and equipped like home! Great... See more

Company replied

Rated 5 out of 5 stars

The Head Gardener's Cottage at Floors Castle was a real dream. Walking into the walled garden in the evenings and morning strolls around the vast grounds of the castle made for a perfect vacation. T... See more

Company replied


Company details

  1. Holiday home letting agency
  2. Holiday accommodation service

Written by the company

Experts in escapes to the North of England & South of Scotland, nobody knows & loves this beautiful corner of the world quite like Crabtree & Crabtree.


Contact info

4.9

Excellent

TrustScore 5 out of 5

345 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(345)

143 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clear, helpful and professional

Help provided before making the booking, with answers that allowed me to proceed. Quick responses provided.
Clear booking process and useful updates sent ahead of the holiday start date. Courteous and professional communication.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Crabtree and Crabtree

Have booked a few properties with Crabtree and Crabtree and know we are going to get a high grade , well appointed property.

6 September 2026
Unprompted review
Crabtree & Crabtree logo

Reply from Crabtree & Crabtree

Dear Carol


Thank you for your kind words.

We are so pleased to hear that you were happy with the service provided to you.

We truly hope we can be of assistance again soon!


Kind Regards,

Crabtree & Crabtree Team

Rated 5 out of 5 stars

As always the properties leased out by…

As always the properties leased out by Crabtree & Crabtree are very well presented with all that you need. All communication with them is punctual and the information you receive is accurate.

6 September 2026
Unprompted review
Crabtree & Crabtree logo

Reply from Crabtree & Crabtree

Dear Robert

Thank you for your kind words.

We are so pleased to hear that you were happy with the service provided to you.

We truly hope we can be of assistance again soon!


Kind Regards,

Crabtree & Crabtree Team

Rated 5 out of 5 stars

Crabtree and Crabtree

Crabtree and Crabtree are very efficient. Everything was covered fully which made it very easy to book and get to the property without any problems. Booking was very straight forward.

28 August 2026
Unprompted review
Crabtree & Crabtree logo

Reply from Crabtree & Crabtree

Dear Lyndall


Thank you for your kind words.

We are so pleased to hear that you were happy with the service provided to you.

We truly hope we can be of assistance again soon!


Kind Regards,

Crabtree & Crabtree Team

Rated 5 out of 5 stars

What a brilliant team looking after us…

What a brilliant team looking after us in properties that we stay in .very approachable and professional.
10 out of 10 .
Justin and gail

21 August 2026
Unprompted review
Crabtree & Crabtree logo

Reply from Crabtree & Crabtree

Dear Justin and Gail,


Thank you for your kind words.

We are so pleased to hear that you were happy with the service provided to you.

We truly hope we can be of assistance again soon!


Kind Regards,

Crabtree & Crabtree Team

Rated 5 out of 5 stars

Easy to book and emails beforehand with…

Easy to book and emails beforehand with directions etc.
property was beautiful. Will use Crabtree & Crabtree again.

28 August 2026
Unprompted review
Crabtree & Crabtree logo

Reply from Crabtree & Crabtree

Dear Fiona,


Thank you for your kind feedback.

We are delighted you have been satisfied with the service we have provided and we hope we can welcome you back again soon!


Kind Regards,

Crabtree & Crabtree Team

Rated 5 out of 5 stars

really good service

really good service. Properties are as they are described. Fabulous location and everyone passing always admires the properties.

25 August 2026
Unprompted review
Crabtree & Crabtree logo

Reply from Crabtree & Crabtree

Dear Charlotte,

Thank you for your kind review.

We are delighted that you have been pleased with the service provided and we hope to welcome you back soon!

Kind Regards,

Crabtree & Crabtree Team

Rated 5 out of 5 stars

The cottage was prepared immaculately…

The cottage was prepared immaculately for us,
The instructions were all clear & the welcome gifts were much appreciated & very welcome!
When we had a problem with the WiFi, Carol went above & beyond to get it sorted, even offering us an alternative cottage if we needed it sooner than it could be resolved.
We would give Crabtree & Crabtree 10/10 for service. Thank you

28 August 2026
Unprompted review
Crabtree & Crabtree logo

Reply from Crabtree & Crabtree

Thank you for your kind review.

We are delighted that you have been pleased with the service provided and we hope to welcome you back soon!

Kind Regards,

Crabtree & Crabtree Team

Rated 5 out of 5 stars

Crabtree and Crabtree were professional…

Crabtree and Crabtree were professional and so helpful from start to finish. We cannot rate them highly enough. They went out of there way to get the days we required and everything was carried out so promptly. Thank you all for the wonderful friendly service we received.

22 August 2026
Unprompted review
Crabtree & Crabtree logo

Reply from Crabtree & Crabtree

Dear Lesley,

Thank you for your kind review.

We are delighted that you have been pleased with the service provided and we hope to welcome you back soon!

Kind Regards,

Crabtree & Crabtree Team

Rated 5 out of 5 stars

We had an amazing stay

We had an amazing stay. The accommodation was perfect as was the weather and local beaches.

20 August 2026
Unprompted review
Crabtree & Crabtree logo

Reply from Crabtree & Crabtree

Dear David,

Thank you for your kind review.

We are delighted that you have been pleased with the service provided and we hope to welcome you back soon!

Kind Regards,

Crabtree & Crabtree Team

Rated 5 out of 5 stars

Timely and useful information received.

Timely and useful information received.
Would certainly use again

22 August 2026
Unprompted review
Crabtree & Crabtree logo

Reply from Crabtree & Crabtree

Dear Suzanne,

Thank you for your kind review.

We are delighted that you have been pleased with the service provided and we hope to welcome you back soon!

Kind Regards,

Crabtree & Crabtree Team

Rated 5 out of 5 stars

A friendly and helpful experience on…

A friendly and helpful experience on phoning. Always professional

16 August 2026
Unprompted review
Crabtree & Crabtree logo

Reply from Crabtree & Crabtree

Dear Mr Hazleman, Thank you for your kind review. We are delighted to hear you enjoyed your stay with us
and we hope to be of assistance again soon.
Best wishes,
Crabtree & Crabtree Team

Rated 5 out of 5 stars

Another fantastic family holiday using Crabtree & Crabtree!

Another fantastic family holiday using Crabtree & Crabtree! The house was 5 Star + with everything a family could need for a wonderful stay - spotlessly clean on arrival and equipped like home! Great comm’s before, during & after our stay & always on hand if needed. Would highly recommend C & C - in fact we are already looking on their website for our next trip! Thank you.

17 August 2026
Unprompted review
Crabtree & Crabtree logo

Reply from Crabtree & Crabtree

Dear Paul, Thank you for your kind review. We are delighted to hear you enjoyed your stay with us
and we hope to be of assistance again soon.
Best wishes,
Crabtree & Crabtree Team

Rated 5 out of 5 stars

Found Crabtree & Crabtree very professional

Found Crabtree & Crabtree very efficient & a pleasure to deal with. They answered a couple of questions at the booking stage very well, helped us find dogsitter options prior to our stay and resolved an issue within the property quickly on day 1. A very good service.

23 August 2026
Unprompted review
Crabtree & Crabtree logo

Reply from Crabtree & Crabtree

Thank you for your kind review.

We are delighted that you have been pleased with the service provided and we hope to welcome you back soon!

Kind Regards,

Crabtree & Crabtree Team

Rated 5 out of 5 stars

The company were really helpful

The company searched for appropriate accommodation for me, very quickly and were a great help. I've booked with them before, many years ago and only have good memories of quality accommodation on offer on their website.

20 August 2026
Unprompted review
Crabtree & Crabtree logo

Reply from Crabtree & Crabtree

Thank you for your kind review.

We are delighted that you have been pleased with the service provided and we hope to welcome you back soon!

Kind Regards,

Crabtree & Crabtree Team

Rated 5 out of 5 stars

First Rate

We have used Crabtree & Crabtree a few times. Their customer service is always excellent and all the properties we have stayed in, including this most recent one, have been lovely. We highly recommend them.

19 August 2026
Unprompted review
Crabtree & Crabtree logo

Reply from Crabtree & Crabtree

Dear J & A,

Thank you for your kind review.

We are delighted that you have been pleased with the service provided and we hope to welcome you back soon!

Kind Regards,

Crabtree & Crabtree Team

Rated 5 out of 5 stars

So easy to find the perfect place to stay....

Such an easy website to browse....booking straight forward with good customer service right up to and after your stay. We have used Crabtree and Crabtree for over 4 years now and would recommend them. All the cottages we have stayed in and many returned to are all of such a high standard.....We have never been disappointed.

21 August 2026
Unprompted review
Crabtree & Crabtree logo

Reply from Crabtree & Crabtree

Dear Miss Davies,

Thank you for your kind review.

We are delighted that you have been pleased with the service provided and we hope to welcome you back soon!

Kind Regards,

Crabtree & Crabtree Team

Rated 5 out of 5 stars

Very informative and helpful service…

Very informative and helpful service from Crabtree & Crabtree. Thanks for all the help in making it a lovely holiday for all our family.

3 August 2026
Unprompted review
Crabtree & Crabtree logo

Reply from Crabtree & Crabtree

Dear Rory,

Thank you for your kind review.

We are delighted that you have been pleased with the service provided and we hope to welcome you back soon!

Kind Regards,

Crabtree & Crabtree Team

Rated 5 out of 5 stars

C&C were professional and helpful…

C&C were professional and helpful throughout. They responded well and quickly to my queries and they kept me fully informed about the different stages of booking and arrival. (I still puzzle a bit over the legal relationship between the hirer, the owner of a property and C&C but in the event this did not cause any issues.)

8 August 2026
Unprompted review
Crabtree & Crabtree logo

Reply from Crabtree & Crabtree

Dear Peter,

Thank you for your kind review.

We are delighted that you have been pleased with the service provided and we hope to welcome you back soon!

Kind Regards,

Crabtree & Crabtree Team

Rated 5 out of 5 stars

Good communication

Good communication, everything works, no fuss.

7 August 2026
Unprompted review
Crabtree & Crabtree logo

Reply from Crabtree & Crabtree

Dear Belinda,

Thank you for your kind review.

We are delighted that you have been pleased with the service provided and we hope to welcome you back soon!

Kind Regards,

Crabtree & Crabtree Team

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