Cruise Retail Academy Reviews 

565
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 264 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly engaging learning modules and practical training, noting how remarkably well structured, detailed, and informative the courses are for preparing for life and work on a cruise ship. Many reviewers also highlight the exceptional support, consistent encouragement, patience, and professionalism shown by the academy team and mentors throughout the entire learning journey. However, some people mentioned minor areas for improvement, noting that the initial sign-up process could be slightly confusing, certificate details needed better formatting, or expressing a preference for more video content rather than reading.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting how structured, informative, and... See more

Staff

People report positive experiences with staff, highlighting that team members are very patient, attentive,... See more

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the informative modules,... See more

Service

Consumers find service to be positive, highlighting that the well-structured modules provide practical... See more

Customer service

Clients share positive opinions on customer service, highlighting that communication is consistently clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just received my certificate for Level I. The content was way more in depth than I was expecting. Not only was it thorough, but clearly a lot of time and effort went into making the experience a... See more

Rated 5 out of 5 stars

This training was an eye-opener. I now feel much more confident managing difficult conversations at work. Particularly using the B.R.E.A.T.H. E method techniques. I Appreciate the focus on active l... See more

Rated 5 out of 5 stars

It’s an unique flat form where you can gain your knowledge on cruise ships SOPs and also different types of jobs which available in cruise lines. And I would like to thank to Mr Adrian who helped a lo... See more

Company replied

Rated 5 out of 5 stars

When I decided to start my cruise retail career journey, I felt so overwhelmed simply because I didn't know what was expected of me or what awaited me until I came across CRA. Every CRA course that I... See more

Company replied


Company details

  1. Recruitment
  2. also in
  3. Cruise agency
  4. Recruiter
  5. Training school

Written by the company

Looking for the best start to working in the cruise inudstry? Our goal is a simple one... to find, mentor and grow the best talent to step onboard the cruise industry, in the best way possible. ​ To do this, we aim to support our cruise professionals who work onboard with a unique online hub in professional development, recruitment, leadership, sharing success and brand training. ​ As experts in our sector, Cruise Retail Academy and our careers platform Academy Onboard is here to do something really new and exciting for our industry. For the first time, we will build positive direct partnerships between brands, operators and professionals.  Have a look through our website to learn how we plan to do this, and how we can support you to grow. ​ Trust us with your journey onboard. ​ Thank you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

565 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(565)

250 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing support from Cruise Retail Academy

The team fully supported me well from the beginning to the end and was very patient with me. I also loved the trainings which helped me improve on product knowledge and this has really helped me onboard.

13 August 2026
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your kind feedback Diana, we are glad to have been able to support you!

Rated 5 out of 5 stars

the course was very insightful and…

the course was very insightful and straight to the important points and very friendly to a beginner as myself. Got to learn a lot in a short period which is very convenient for a person juggling work life and wanting a chance for growth and better opportunities.

27 August 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback Ian!

Rated 5 out of 5 stars

Easy to read and understand

The courses are easy to understand and are laid out nicely.
All the relevant information without making it seem overwhelming.

26 August 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback Matt, that is our idea!

Rated 5 out of 5 stars

Amazing experience so Far

Great experience with Cruise Retail Academy so far. The online courses are informative and well structured, and the communication by email has been clear, professional, and easy to follow throughout the process. Everything is presented in a straightforward and organized way, making the overall experience very positive.

25 August 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback Nada!

Rated 5 out of 5 stars

A Valuable Learning and Development Experience with Cruise Retail Academy

I had a really positive experience completing the Cruise Retail Academy Diploma 2. The course was well structured, engaging and provided a great balance of industry knowledge and practical insights that are relevant.

I particularly valued the opportunity to broaden my understanding of cruise retail and look at different areas of the industry from a wider perspective. The course also encouraged me to reflect on my own experience, identify areas for further development and continue building my professional knowledge and confidence.

I’m very grateful for the opportunity to participate. It was a worthwhile and enjoyable learning experience, and I would definitely recommend the course to others looking to develop their knowledge and progress within the cruise retail industry.

25 August 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback Mark, glad it was of value!

Rated 5 out of 5 stars

Great Platform

I completed the Introduction to Gemstones course with Cruise Retail Academy and found it very informative and well structured. The content is clear, useful, and has helped me a lot with my gemstone knowledge.

22 August 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback Fareeda!

Rated 5 out of 5 stars

A Truly Valuable Learning Experience

My experience with Cruise Retail Academy was genuinely rewarding. I didn’t just learn new concepts, I also discovered areas of my leadership that I didn’t realize needed attention. The material is well structured and clearly built from real onboard experience. It’s truly valuable to learn directly from people who have worked in the cruise industry and understand the day to day challenges we face. Overall, it’s practical, insightful, and highly relevant for anyone working in cruise retail.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Hi Adrian,

Hi Adrian,
The cruise retail academy is amazing!! I joined a month ago and Omg .. the learning modules are so informative. So far I have successfully finished 12 modules including podcasts. This is the best online academic program I have ever joined and it’s so easy to navigate. Thanks a lot Adrian and team..

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Best course to complete

The fact that you’re able to do the courses on your own pace is a huge plus! And it’s so informative. I feel more confident now that I have more knowledge about watches especially the Swiss movements, and it’s not complicated at all you just need to read through all the information

16 August 2026
Unprompted review
Rated 5 out of 5 stars

The training was clear

The training was clear, practical and easy to understand. I learned a lot about cruise retail and what to expect onboard. It also gave me more confidence and prepared me better for my future career.

Cruise Retail Academy is doing a great job by providing quality training, useful information and good support. The courses are well structured and help people understand the cruise retail industry better.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

The academy shares a lot of helpful…

The academy shares a lot of helpful details for free. The team checks applicants in a very professional way and they offer various courses, which I found extremely helpful, although signing up is a bit confusing at first. My interview with Rob during the screening interview was very easy and comfortable.

28 July 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback Ingrid, and glad we could be of assistance for you!

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