I had ordered something for my wife and overlooked that the French sizes differ from the German sizes. Here I would have liked a hint! Due to the round-thret I have now paid 30 euros and should I or... See more
Company replied
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See what reviewers are saying
I'm at the very edge of the sizing. I fit the largest sizes in panty and bra (and even then I'm spilling out a little and could use one band size up). Despite all of this, the set is very well made an... See more
Company replied
I'm over the moon with my recent order! The quality is amazing, and I was a little uncertain about the fit, but both items I ordered fit perfectly. I can't wait to wear my beautiful new bikini and l... See more
Company replied
Your company has a great website and your communication on questions, sizes and shipping was fantastic, and not to mention how wonderful my wife looks in your garments! Bravo!
Company replied
Company details
Written by the company
Chichi Castelnango est marque de dessous, bijoux et maillots créée par deux soeurs : Mathilde et Victoire. Nous rêvons et dessinons nos modèles en France, à Paris. Et les créons pour plaire à toutes les femmes.
Contact info
37, rue de Poitou, 75003, Paris, France
- 0761731711
- hello@chichicastelnango.com
- chichicastelnango.com
4.2
Great
525 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered two bras as a gift for my…
I ordered two bras as a gift for my girlfriend, and while the shipping was fast, I was disappointed by the packaging. When you buy from a premium lingerie brand, you expect the unboxing experience to feel special and luxurious. Instead, the items arrived wrapped in paper inside a simple shipping bag. To be honest, the presentation felt closer to receiving an ordinary grocery purchase than a carefully prepared luxury gift. The products themselves may be of good quality, but the packaging didn’t reflect the premium image of the brand. I’m not looking for compensation—I simply hope this feedback helps the company improve the overall customer experience, especially for customers purchasing gifts.
17 July 2026
Unprompted review
Reply from Chichi Castelnango
Hello Omid,
Thank you for taking the time to share your feedback.
We're delighted to hear that your order arrived quickly, but we're sorry that the packaging didn't meet your expectations, especially as it was intended to be a gift.
At Chichi Castelnango, we have chosen a minimalist packaging approach that protects our products while limiting unnecessary materials. We understand, however, that this may not fully match the unboxing experience some customers expect from a premium brand.
Your feedback is valuable and will be shared with our team as we continue to improve every aspect of the customer experience.
Thank you again for your thoughtful comments.
The Chichi Castelnango Team 💌
Nice brand and friendly people
Nice brand and friendly people. Very very helpful. The customer service was good at helping to find the right size. So I thought I'd order it. Within France the return shipping cost is ok, but outside of France it is quite expensive... It has cost me 16.10€... They say they will be working on it in the near future. And as a solution to my problem they offered me a nice reduction. So very grateful :))
22 June 2026
Unprompted review
Reply from Chichi Castelnango
Hello,
Thank you for taking the time to share your experience.
We're truly sorry that the cost of your international return affected your overall experience. We have only recently started shipping internationally and are already working on improving our return and exchange process to make it easier and more affordable for our international customers.
That said, we're surprised to read that we weren't able to offer you a commercial gesture. Unfortunately, with only your Trustpilot username, we're unable to identify your order.
Could you please get in touch with us as soon as possible at hello@chichicastelnango.com or via our Customer Service WhatsApp at +33 7 61 73 17 11? We'd be delighted to look into your case and offer you a goodwill gesture for your next order.
We truly hope we'll have the opportunity to regain your trust 🤍
Poor value for money
In my opinion, the bikinis are very expensive for the quality. They're very basic and cost €100. On top of that, you have to pay for shipping and returns if you don't like it and want another one. Shipping and returns eat up your entire budget. I like the bikinis, but I won't buy them again because I get better service and the same quality for very similar designs.
11 June 2026
Unprompted review
Reply from Chichi Castelnango
Thank you for taking the time to share your feedback.
We are truly sorry to hear that you were disappointed with your experience.
As a small French brand, we make a conscious effort to work with carefully selected French and European fabrics and manufacturing partners. We strive every day to offer high-quality products at a fair and transparent price, which is why we were surprised to read your comment regarding the quality of our swimwear.
Unfortunately, with your Trustpilot username, we are unable to identify your order or the product concerned. Would you be willing to share more details about the bikini you purchased and what specifically disappointed you about its quality? Your feedback would be extremely valuable in helping us better understand your experience.
We are genuinely sorry if we did not meet your expectations and would love the opportunity to learn more.
Kind regards,
The Chichi Castelnango Team
Simply The Best
Your company has a great website and your communication on questions, sizes and shipping was fantastic, and not to mention how wonderful my wife looks in your garments! Bravo!
18 May 2026
Reply from Chichi Castelnango
Thank you for this wonderful review Bryan !
We're so happy you enjoyed your experience with Chichi. And knowing that your wife feels great in our pieces is the loveliest compliment we could receive.
A bientôt 💌✨
Reply from Chichi Castelnango
Dear Jonathan,
Thank you so much 🤍
We’re so happy to hear your wife loved it. À très vite 💌
Fantastic customer service
Fantastic customer service. Ordered wrong size but no problem to send back and get the right size.
Very helpful
15 February 2026
Unprompted review
Reply from Chichi Castelnango
Dear Paul,
Thank you so much for your message ✨ We’re delighted we could assist you.
A bientôt 💌
I had ordered something for my wife and…
I had ordered something for my wife and overlooked that the French sizes differ from the German sizes. Here I would have liked a hint! Due to the round-thret I have now paid 30 euros and should I order the roofs again, pay 9 euros again. This annoys me.
In addition, communication regarding the exchange is difficult and not customer-oriented. Unlike other brands, I am not convinced by Castelnango.
4 March 2026
Unprompted review
Reply from Chichi Castelnango
Dear Volker,
Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations.
Regarding sizing, you are absolutely right that French and German size conversions can sometimes be confusing. We try to indicate this as clearly as possible on our website, but we’re very sorry if this was not clear enough at the time of your order.
If you would like, please feel free to contact us directly at hello@chichicastelnango.com. We would be very happy to help you choose the right size and assist you if you decide to place another order for your wife :)
Thank you again for your feedback, it truly helps us improve.
À bientôt 💌
I have regularly bought on Chichi for…
I have regularly bought on Chichi for my wife and the quality and delivery us been excellent.
10 March 2026
Unprompted review
Reply from Chichi Castelnango
Hello Ian,
Thank you so much for your kind message and for your continued trust in Chichi !
We’re delighted to hear that both the quality of our pieces and the delivery have met your expectations :)
Thank you again for your support.
À bientôt 💌
Dear Chichi Castelnango Team,
Dear Chichi Castelnango Team,
unfortunately, the sizes of the bras and knickers vary greatly. The sizes in the first order fit very well. I therefore chose the same sizes in the subsequent order. Unfortunately, the pants did not fit at all. After returning them, I ordered the knickers in a larger size. Unfortunately, they are still too tight. As shipping to and from Austria is very expensive, I will not be requesting another exchange. So now I have underwear that doesn't fit well. This is a shame, as the fabrics and styles are very appealing and I would definitely like to order more.
Best regards, Anna-Maria Krenn
12 March 2026
Unprompted review
Reply from Chichi Castelnango
Dear Anna-Maria,
Thank you so much for your message and for your kind words about our fabrics and styles, it means a lot to us. 🧡
Regarding the item you mentioned, this particular style does run small. On the product page we do recommend taking one size above your usual size (as mentioned here: https://chichicastelnango.com/products/tanga-zanzibar), but we’re very sorry if that wasn’t clear enough when you placed your order.
We completely understand how frustrating this must be, especially with the cost of international shipping.
If you ever decide to order again, please don’t hesitate to reach out to us beforehand. We would be very happy to help you choose the right size via email or WhatsApp so we can make sure everything fits perfectly next time.
Thank you again for your feedback and your trust.
À bientôt 💌
Good attention
Good attention
Happy with the service and the product
2 January 2026
Unprompted review
Reply from Chichi Castelnango
Thank you so much for your kind words 🤍
Poor Customer service:
Poor Customer service:
Still waiting for my refund after my returned packages is already for 3 weeks at their facilities. They promised it will be refuned in 10 working days but now i do not get any reply anymore.
31 January 2026
Unprompted review
Wonderful service and product
27 January 2026
Unprompted review
Reply from Chichi Castelnango
Thanks a lot for your kind words 💌
Extremely unprofessional customer service.
The customer service was extremely unprofessional. Rather than completing a promised exchange with free shipping, they issued a refund, which required me to place a new order and pay extra shipping. Although I was assured that the shipping cost would be refunded, I had to remind them multiple times. They also failed to properly track my case, forcing me to send several emails and repeatedly provide my order number. This experience was frustrating and poorly handled.
P.S.
They never asked to send an order number. Here is what they wrote:
You can proceed with your purchase without worry: we will refund the standard shipping costs once your order has been placed.
15 January 2026
Unprompted review
Reply from Chichi Castelnango
Hello,
Thank you for your message and for taking the time to clarify.
We’re sincerely sorry if our previous exchanges were not clear enough and if this caused any frustration. Our intention has always been to support you as best as possible throughout this situation.
For clarification, the initial order was fully refunded, and the shipping costs of the second order were also refunded, in line with what had been communicated. As such, you have not incurred any costs related to these orders.
That said, we regret that the follow-up and communication may not have felt smooth enough, and we take your feedback seriously as it helps us improve our processes.
Thank you again for taking the time to write to us.
Kind regards,
Great online store
Easy to order, very helpful assistant (Hanane) who answered all my questions promptly
Swift delivery..
Total satisfaction
18 December 2025
Reply from Chichi Castelnango
Dear Ken,
Thank you so much for your lovely words ✨
We're delighted to hear your experience was smooth from start to finish, and that Hanane could be there to help you along the way 💛
Best regards,
beautiful garments
23 December 2025
Unprompted review
Reply from Chichi Castelnango
Thanks a lot ✨🧡
Have a nice Christmas holidays !
Perfect service
Perfect service, responsiveness, and efficiency. On top of that, everything we received is beautiful!
9 December 2025
Unprompted review
Reply from Chichi Castelnango
Dear Fred,
Thank you so much for your kind words ✨
We’re very happy to hear that both the service and your pieces were just right.
See you soon 💛
The underwear is stunning
The underwear is delicate, beautiful and comfortable. I love it
2 December 2025
Unprompted review
Reply from Chichi Castelnango
Dear Claire,
Thank you so much for your lovely words 💌 We’re delighted that your piece feels as delicate and comfortable as we intended !
Have a wonderful holiday season ✨
Reply from Chichi Castelnango
Merci pour vos jolis mots 🧡
I ordered from ChichExtremely unprofessional customer relations Castelnango…
I ordered from Chichi Castelnango (France) to the UK. The parcel was delivered to a completely different building by the delivery company they chose to work with. The “proof of delivery” photo clearly showed another address, yet Chichi Castelnango refused to take proper responsibility.
After many emails, they requested personal details and ID copies, saying they would “start an investigation,” but they never actually did. Instead, they told me to “check with your neighbour” or pay customs again if I wanted a replacement.
Regardless of which delivery partner they use, it is the seller’s responsibility to ensure the order reaches the customer. This was a total failure in accountability, transparency, and customer care.
13 October 2025
Unprompted review
Reply from Chichi Castelnango
Dear Damla,
We’re truly sorry to read about your experience, and we completely understand your frustration.
According to the tracking information, your parcel was marked as delivered, and the carrier also shared a delivery photo with us. That said, we absolutely believe you and are genuinely sorry for this unfortunate situation, which was sadly beyond our control.
As a gesture of goodwill, and because your satisfaction means a lot to us, we’ve decided to resend your order so you can finally receive the pieces you selected.
Thank you for your patience and understanding, and again, our sincere apologies for this inconvenience.
With warmth,
Hanane from Chichi Castelnango 💌
Nice underwear
Experience was good and the underwear seems to be of good quality. Also the delivery was fast. However, it would be good to have a full integrated english version of all the homepage and marketing features.
10 September 2025
Unprompted review
Reply from Chichi Castelnango
Hello,
Thank you so much for your kind words ✨
We’re delighted to hear that your experience with us was smooth, that you love the quality of your underwear, and that delivery was fast 🌸
We also truly appreciate your feedback regarding the English version of our website and marketing features. It’s very valuable to us as we continue to improve, and your note has been shared with our team !
With gratitude,
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