CaseCompany Reviews 

361
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and stylish design of the custom phone covers, noting that the accessories fit their devices perfectly and offer robust daily protection against drops. Consumers also appreciate the intuitive website interface, which makes uploading personal photographs and customising items remarkably quick, smooth, and effortless for everyone. However, some people mentioned occasional issues regarding delivery delays and extended shipping times for international orders. A few reviewers experienced frustratingly long wait periods, stating that their packages arrived significantly later than originally expected by customers.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the attractive designs and sturdy... See more

Quality

Customers consistently note positive experiences with quality, praising the sturdy design, clear printed... See more

Delivery service

Customers report overall satisfaction and positive experiences with the delivery service, often noting that... See more

User experience

People report positive experiences with user experience, highlighting how simple the website is to navigate... See more

Order

Users describe positive interactions with order, highlighting the simple process and quick delivery.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The case is beautiful and very well made. Stronger design in person, so it will protect my phone which I drop almost daily. My only recommendation is for better delivery communication. My order was st... See more

Company replied

Rated 4 out of 5 stars

Case isn't as I expected its lovely but I thought it would be shiny smooth it isn't its textured. Delivery was excellent the quality is very good I just wish that they did the magsafe cases for the... See more

Company replied

Rated 5 out of 5 stars

Ordering was easy & delivery quick. I love my new case. It looks amazing & protects my phone brilliantly. The matching ring is fabulous & a wonderful extra.I've had lots of comments on the case & matc... See more

Company replied

Rated 5 out of 5 stars

This iPad cover fits perfectly, provides excellent protection, and feels durable without adding extra bulk. The stand function is sturdy and makes it convenient for work, streaming, or video calls.

Company replied


Company details

  1. Mobile Phone Accessory Shop

Written by the company

Want to make your own case? Use our online tool to customise your case. Upload your favourite photo or pick one of our designs created by talented artists.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(361)

258 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smart New Phone

Needing a case for my new phone in August 2026, I checked Case Company and found plenty of good choices. Ordering was simple, delivery was fast and quality was high giving very good value for money.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, the quality is amazing! The style is super cute and there's been no scratches or damage to the case and I have had this one a while now - the delivery was very quick too☺️

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Completely broken in a few months

I was initially impressed-great choice of designs and no issues with delivery times etc. Unfortunately the quality is very poor and does not last over time. I purchased a phone cover in March 2026 and in less than 5 months, the hard shell had cracked in one place and another part has now actually chipped off . As a result, then outer shell is now completely apart from the silicone interior. The phone itself also has tiny little chips on the edge, despite never being used with the cover removed. Very disappointing to happen in such a short time-frame and likely to impact the future re-sale value of the phone, in addition to the expense of replacing the cover.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant customer service

Absolutely brilliant customer service. After I ordered the wrong size phone case, Case Company sent a replacement completely F.O.C. The bespoke case is exactly what I wanted, well made and sturdy. I would highly recommend this company for both the service and product.

4 September 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Gail! 🌺

Thank you so much for the nice message, this makes us very happy!!!

Kind regards, Sofie 😍

Rated 1 out of 5 stars

Crazy slow delivery times and after…

Crazy slow delivery times and after waiting for that long, I never received my case. I complained and they said they would send it again. Also never received it.
Save yourself some time and money and go with another brand.

4 September 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Ines,

Thank you for leaving your review. How annoying to read that you are not satisfied with us.

We are happy to make it up to you. Would you please check your email? ✉️

Kind regards,
Sofie

Rated 5 out of 5 stars

Fabulous and great quality

It was my second time ordering the case and it is again fabulous. The only company that offers cases that are beautiful and very, very solid. For sure will order again in the future <3

26 August 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Ahw, what a nice message! 😍 Many thanks for the compliments. 💐 We would love to see you again! 🤗

Rated 5 out of 5 stars

As a lover of aesthetic

As a lover of aesthetic, this case is what I need for autumn and fall season. It is so pretty 10/10 and the case protects my phone so well

1 September 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Thank you!!! Fine and kind words; that's what we do it for! 🎉👍🤗

Rated 1 out of 5 stars

Did not offer me a full refund

Did not offer me a full refund. Kept offering alternatives which I did not want.

1 September 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Natalie

Thank you for leaving your review. How annoying to read that you are not satisfied with us.

We are happy to make it up to you. Would you please check your email? ✉️

Kind regards,
Sofie

Rated 5 out of 5 stars

Purchased a phone case super quick from…

Purchased a phone case super quick from ordering to delivery and case itself is of excellent quality keep up the excellent work

1 September 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Yvonne,

Thanks for the nice review! 😁This makes us extremely happy! 😎

Greetings,
Sofie 🌹

Rated 5 out of 5 stars

I love my new case

I love my new case. It's very strong and fits snugly around my new Samsung phone. There was plenty of choice of colours to choose from,as well as some great designs. I was spoilt for choice.

31 August 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

How nice that you are satisfied! That makes us very happy. 😇😍

Rated 4 out of 5 stars

Great!

The phone case I bought was really attractive and good quality. Good customer information and service.

31 July 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Ahw, what a nice message! 😍 Many thanks for the compliments. 💐 We would love to see you again! 🤗

Rated 5 out of 5 stars

Loved it!!

Loved it!!! Great quality

3 August 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Jess!
Top that you are satisfied, that's what we do it for. Thank you so much for your nice words🌺🤗

Kind regards, Sofie 😇

Rated 5 out of 5 stars

It took a lot of time because some…

It took a lot of time because some misuntherstood,but everything became ok and new I'm very happy with the case that I did get...SUPER!could'nt be better!

6 June 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Thanks Katia!
Glad you are satisfied, we do everything to keep our customers happy.

Kind regards, Sofie

Rated 5 out of 5 stars

Great service

Great service. Fast delivery. Fantastic quality case. Exactly as described online. Will definitely purchase again.

13 July 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Dear!

Thank you for your nice review, we appreciate it very much! 😍😇

Greetings,
Sofie

Rated 5 out of 5 stars

Great sturdy case

Great sturdy case! And quick delivery

25 August 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Clio,

Thanks for the nice review! 😁This makes us extremely happy! 😎

Greetings,
Sofie 🌹

Rated 4 out of 5 stars

Beautiful & Fantastic Quality

The case is beautiful and very well made. Stronger design in person, so it will protect my phone which I drop almost daily. My only recommendation is for better delivery communication. My order was still showing as "processing", but it was in my post box & I never received an email that it was delivered.

4 August 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Terri!

Thank you for your nice review, we appreciate it very much! 😍😇

Greetings,
Sofie

Rated 5 out of 5 stars

Amazing quality & gorgeous cases.

Amazing quality. I chose the option to have my pets faces printed on the case and they are so clear and well printed. I also chose the tough MagSafe option and it’s double layered, with a rubber inner case and tough plastic outer. The camera ridge comes out further than the cameras to protect them. Delivery was super fast & overall so easy to do.

13 August 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Sophie! 🌺

Thank you so much for the nice message, this makes us very happy!!!

Kind regards, Sofie 😍

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