CaseCompany Reviews 

272
TrustScore 4 out of 5

4.0

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Company details

  1. Fashion accessories shop

Written by the company

CaseCompany maakt smartphonehoesjes voor meer dan 250 smartphone modellen. Ontwerp zelf je eigen hoesje of neem een kijkje in onze collectie.


Contact info

4.0

Great

TrustScore 4 out of 5

272 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(272)

170 reviews in the last 12 months

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Rated 3 out of 5 stars

Fine cases, but holder rings could improve

I ordered a case and a ring holder. Delivery took it's time, but I got it eventually. The case is nice in overall and it was sweet that I could customize what's written on it, but the Geo design that I liked a lot on the picture looks like it's dirty in it's light part. I'm used to it by now, but I wouldn't pick it again. The ring holder is a disappointment, it's not a strong holder against a magten, and its print has quickly started to peal off, which is not ok.

4 September 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Evdokimova,

Thank you for leaving your review. How annoying to read that you are not satisfied with us.

We are happy to make it up to you. Would you please check your email? ✉️

Kind regards,
Sofie

Rated 1 out of 5 stars

Don't buy anything here

Don't buy anything here. The tough cases are an outer case (which has the print) in an inner case. They separate within a week, and that for 35 euro.

15 August 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Jos

Thank you for leaving your review. How annoying to read that you are not satisfied with us.

We are happy to make it up to you. Would you please check your email? ✉️

Kind regards,
Sofie

Rated 4 out of 5 stars

Good case

Took a while for it to arrive, but very happy with case . Perfect for my phone and what I needed.

12 August 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Wow! Thank you for this fantastically beautiful review. It makes us very happy 😍

Rated 5 out of 5 stars

Excellent in every way

Excellent customer service…. Prompt delivery and I am thrilled with the finished phone case. This is the fourth one I have got from this company and I can’t rate them highly enough.

25 June 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Beste Jane,

Hartelijk dank, wat fijn om te horen dat alles zo goed gaat! 😇👍

Met vriendelijke groet,
Sofie

Rated 2 out of 5 stars

Poor quality cases

These cases are just see through cheap rubber cases with a poor quality picture printed on the back. It didnt fit my phone properly either. Ive had better from you know who chinese apps!
Ive reached out to customer service who expect you to jump through hoops to return it, so im stuck with 2 rubbish cases now that dont even fit!
Delivery was slow and the customer service reply to my english email in Dutch as well which isnt helpful... avoid!

8 May 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Dear Marie,

First of all, thank you very much for your feedback.
Our small business is nothing without customers like you, we realize that very much. We have been going through difficult and unpleasant developments. Because of this, we have not been able to provide the service and communication you deserve last period.

We have contacted you by email to resolve the complaint and to propose compensation.

If there is anything more we can do for you, please let us know. We promise a prompt response.

Kind regards,
Sofie

Rated 1 out of 5 stars

The case is around 1mm too high for the…

The case is around 1mm too high for the phone, which made it impossible to swipe right from the very edge of the screen, like WhatsApp. Went back to using an ugly, hard case.

22 March 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Dear David,

First of all, thank you very much for leaving a review.

How annoying that the cover is not as you imagined. We would like to get in touch with you to see if we can give you some appropriate advice.

Can you send us an email stating Reaction to TrustPilot review? Thank you very much!

Kind regards,
Sofie

Rated 2 out of 5 stars

Design didn't cover a significant part…

Design didn't cover a significant part of the phone. Wouldn't mind that the sides were still transparant, bit also part of the the surface itself was not covered.

1 January 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hello Lisa,

We’re sorry to hear that the design of the case did not cover your phone as expected. We understand how this can be disappointing. Please contact our customer service with your order details so we can review the situation and explore possible solutions.

Rated 5 out of 5 stars

Lovely case exactly as I designed it…

Lovely case exactly as I designed it and I love it so stylish and worth waiting for.

18 January 2026
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hallo Sarah,

Thank you for your review. We’re glad to hear the case turned out exactly as you designed it and that it was worth the wait.

Rated 5 out of 5 stars

Goede kwaliteit

Goede kwaliteit, mooi

26 August 2025
Unprompted review
CaseCompany logo

Reply from CaseCompany

Bedankt voor je mooie review! 💙 Fijn om te horen dat je tevreden bent met de kwaliteit en het design van je hoesje. ✨

Rated 5 out of 5 stars

Superb Customer Service, Thank you Case CompanyI ordered what I thought to be a wallet…

I ordered what I thought to be a wallet case for my Iphone but ordered a hard case. When I contacted the company they were so helpful and understanding and gave me a discount code so I could buy the wallet version, in fact for free. Sophie was so helpful, think this is Amazing Customer Service.

12 June 2025
Unprompted review
CaseCompany logo

Reply from CaseCompany

Hi Annette!

Thank you for your nice review, we appreciate it very much! 😍😇

Greetings,
Sofie

Rated 1 out of 5 stars

Bad quality of the case

Bad quality of the case, it’s just a printed image. And you can see it. Returning the product seems impossible, they will just respond again and with the same email ( offering a discount to buy something new?)
Don’t buy Here!!!!

27 May 2024
Unprompted review
Rated 2 out of 5 stars

I wasn't happy with the quality of the…

I wasn't happy with the quality of the phone case they sent me, it barely covered the edges of my phone and my camera was completely exposed, it would certainly crack if dropped. I began the returns process immediately, only to go round in circles trying to get a return. The case was a generic design from their collection, not personalised, and yet they can't begin the returns proces. They can't follow their own policy according to their website and emails have been frustrating, repetitive and unhelpful. They do respond quickly to emails, but not helpfully and appear loathe to refund me the £15 I spent. They have offered me discounts on further purchases in lieu of a return, but I won't be buying again.

28 February 2024
Unprompted review
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