Un peu difficile pour un simple changement d adresse J attends toujours le document merci
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Très simple et si question en messagerie un dimanche, retour en sms dès le lundi, sinon joignable aussi au tel quand on appelle
Had issues which delayed our paperwork (cession form not signed by cotitulaire) and then postal delays. Communication was good through their online messaging service and we received our new Carte Gris... See more
Just put my first order in and i am already disappointed: You have to print out all the forms and submit them by mail !! WHAT? in today's world? have you guys heard about cloud storage? This i... See more
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Company details
Written by the company
Cartegrise.com vous propose 2 solutions simples et rapides pour obtenir votre carte grise en accord avec la nouvelle législation en vigueur depuis le 15 avril 2009. Le réseau des Points Relais qui regroupe de nombreux professionnels agréés dans votre région vous permettant de faire votre carte grise dans la journée près de chez vous. La boutique Carte Grise en ligne Cartegrise.com de votre région vous permet d'obtenir votre carte grise de chez vous sans attente, sans déplacement 24h/24h et 7j/7 !
Contact info
ZAC des Châtaigniers, 83520, Roquebrune sur Argens, France
- 08 92 882 300
- cartegrise.com
4.1
Great
13k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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Un peu difficile pour un simple…
Un peu difficile pour un simple changement d adresse J attends toujours le document merci
15 January 2026
Unprompted review
Reply from Cartegrise.com
Bonjour,
En regardant votre dossier, effectivement le temps de livraison par l'Imprimerie Nationale est un peu long puisque nous avons traité votre dossier le 01/02/2026.
Pour suivre le courrier, cliquez sur le lien https://moncompte.ants.gouv.fr/suivi_immatriculation
L'équipe de Cartegrise.com
Très simple et si question en…
Très simple et si question en messagerie un dimanche, retour en sms dès le lundi, sinon joignable aussi au tel quand on appelle
28 December 2025
Unprompted review
Still Waiting
🇫🇷 Mise à jour de mon avis :
Je tiens à remercier l'équipe de Cartegrise.com. Mon problème a été pleinement résolu grâce à leur intervention. Je reconnais leur professionnalisme et leur réactivité, et je mets à jour mon avis en conséquence.
🇬🇧 Update to my review:
I would like to thank the Cartegrise.com team. My issue has been fully resolved thanks to their support. I acknowledge their professionalism and responsiveness, and I am updating my review accordingly.
26 May 2025
Unprompted review
Super rapide et efficace merci beaucoup…
Super rapide et efficace merci beaucoup ☺️
4 July 2024
Unprompted review
Vérifier les documents
Vérifier les documents
Le délai de validation des documents
Enregistrement de nouveau carte grise
17 November 2023
Unprompted review
Super site simple efficace et rapide je…
Super site simple efficace et rapide je fait la démarche mardi et samedi j'avais ma carte merci beaucoup top simple et rapide
18 March 2023
Unprompted review
Excellent Service in Difficult Circumstances
Had issues which delayed our paperwork (cession form not signed by cotitulaire) and then postal delays. Communication was good through their online messaging service and we received our new Carte Grise within 2 days of them finalising our file. Definitely good value service.
22 February 2023
Unprompted review
The process of obtaining a carte grise…
The process of obtaining a carte grise for an imported car in France is horrendous. It's super inefficient, involves lots of papers, stamps, corrections and waiting on authorities. Mine took 7 weeks.
That said, cartegrise guided me well through the process start to finish, they've responded well to my questions and sent me regular status updates. Their manual was mostly accurate, with a minor miss regarding the Quitus Fiscal. This may have been caused by departments having different regulations and then changing them.
I recommend this service.
20 December 2022
Unprompted review
Not a good start...
Just put my first order in and i am already disappointed:
You have to print out all the forms and submit them by mail !! WHAT? in today's world? have you guys heard about cloud storage?
This is very unfortunate and inefficient.
When using a dealer for the same service they scan the docs, you sign the forms and they handle everything for half the cost in most cases in under 15mn.
I will know better for next time. I will update this review as process progresses since im on the hook for 40 bucks already.
6 August 2022
Unprompted review
Reply from Cartegrise.com
Bonjour,
Sachez que c'est le Ministère de l'Intérieur qui nous oblige a être en possession de certains documents originaux pour effectuer un changement de propriétaire.
Vous pensez bien qu'une démarche 100% en ligne nous faciliterait également les choses mais ce n'est toujours pas d'actualité même dans le monde actuel !
De plus nos clients ont la possibilité d'annuler leur commande si jamais le processus ne leur convient pas. Nous avons pour cela bien reçu votre message et nous avons procédé à l'annulation de votre commande ainsi qu'à son remboursement.
Service Qualité
Satisfaction
Service simple , rapide et efficace, en 20 minutes dossier déposé .
6 May 2022
Unprompted review
Simple et rapide
10 January 2022
Unprompted review
simple et rapide
18 November 2021
Unprompted review
Rapide efficace merci
15 October 2021
Unprompted review
Cartegrise responded to emails within…
Cartegrise responded to emails within 24 hours; although there were times when I would have liked a slightly quicker response. They were always helpful and provided the information I needed. I would definitely recommend their service to others.
26 September 2021
Unprompted review
Carte grise
La prestation rendue est conforme en tout points à la description de service faite par site "Cartegrise.com". Merci.
9 September 2021
Unprompted review
Made mistakes on the import documents which led to errors on the carte grise and a failed controle technique
I used cartegrise.com for the import of a VW T5 camper van conversion into France.
During the process CarteGrise.com contacted me to say that they needed to change the vehicle type that I'd specified and that this change required an additional €2,600, which I paid.
Unfortunately the van then failed its Controle Technique, due to the vehicle type being incorrect due to their changes (the extra charge was therefore unecessary).
It is very hard to get through to cartegrise as their response time to messages on their online system is "42 hours ouvrables" i.e. over a week! Their premium rate support line is not callable from my UK or FR mobiles.
I was not called back as suggested below, but when I eventually got through to someone they were helpful and it seems believable that they will sort things out.
16 August 2021
Unprompted review
Reply from Cartegrise.com
Bonjour,
Nous prenons connaissance de votre avis. En effet, l'ANTS (Agence Nationale des Titres Sécurisés) a validé votre carte grise en VP en se basant sur les documents que vous nous avez fournis. Une opératrice vous recontactera dans les plus brefs délais ce jour afin de faire le point sur la situation car votre satisfaction est notre priorité.
Service Qualité
They do not answer my queries straight away - delay of up to 3 days…
They do not answer my queries straight away, and usually 2 or 3 days before any response. They have been unsupportive even though I've written in the best French I have. I don't have/don't understand/can't produce the cerf 346A. It's our 8 year old 2nd hand car that's been here in France since January. Why do we need this certificate is what I've been asking them. And they sent a demand for another 300 euros for fuel pollution which they did not mention when they provided the initial pricing. nightmare company, and haven't responded to explain why!! GRRRRRRR THEY MUST
KNOW I'm STRUGGLING. I've NOT HAD THE SUPPORT I NEEDED.
21 April 2021
Unprompted review
Reply from Cartegrise.com
Bonjour,
Après vérification de votre dossier, il s'avère que nous avons répondus à vos 18 emails envoyés dans un délai de 48H ouvrés. Lors du passage de votre commande, vous avez renseigné 0 grammes de CO2, or votre véhicule en possède 159 g/km, le barème malus CO2 définit par l'Etat est très strict. De plus, la liste des documents imposée par le Ministère de l'Intérieur pour les véhicules étrangers est extrêmement précise. Tous les véhicules importés hors Union-Européenne -que le véhicule soit à votre nom ou non- doivent fournir impérativement le Certificat de Douane 846A afin de faire immatriculer leur véhicule en France. Ce document atteste que vous avez payé les droits de douane et les taxes à la préfecture pour l'importation de votre véhicule . Nous comprenons que les démarches sont complexes, mais nous sommes toujours restés à votre disposition.
Service Qualité.
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