Cardmarket Reviews 

4,564
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 231 reviews, reviewers had a great experience with this company. Consumers frequently mention that support teams are exceptionally quick to resolve issues, offering truly reliable assistance and going above and beyond when dealing with unexpected delivery problems. Many people truly appreciate the efficient handling of refunds, smooth daily transactions, and the dependable marketplace for collecting cards securely over the years. Some reviewers were not happy with customer service speed and consistency, noting occasional long delays, poor communication, or unhelpful staff interactions. A few customers also experienced frustrating communication problems with unresponsive sellers and felt entirely unsupported or dismissed during complicated disputed cases.

What people talk about most

Customer service

Users describe ambiguous interactions with customer service, reflecting a wide split in reviewer experiences.... See more

Service

Customers had positive experiences with service, consistently praising the efficient support and helpful... See more

Refund

Clients share ambiguous opinions on refund experiences. Many reviewers report receiving quick full refunds or... See more

Staff

Reviewers highlight positive aspects of staff, noting that the support personnel are very helpful and provide... See more

Website

Customers consistently note ambiguous experiences with website features, with opinions deeply divided. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive been buying on their website for years having very little issue with sellers. Ive even sold a card myself on here with great succes. Over the 10 years of use I had 6 times an order was incomplete... See more

Rated 5 out of 5 stars

Never had any trouble with orders. A shipment didn’t arrive even tho the track & trace said it was delivered in the mailbox (Dutch postal service PostNL is terrible). De seller didn’t respond so I con... See more

Rated 5 out of 5 stars

Seller Packaged a Card very Bad and it got Damaged while Shipping . The Seller refused to communicate making it Sound like this was my Problem . I contacted the CM Support who gave me a Goodwill refu... See more

Rated 5 out of 5 stars

Mostly positive experience with Cardmarket. I’ve placed 100+ MTG orders and spent over 2,000 EUR in the last few months, and the platform works well overall, browsing is easy and card prices are com... See more


Company details

  1. Game Shop

Information provided by various external sources

Cardmarket is the no. 1 marketplace for trading cards in Europe.


Contact info

4.0

Great

TrustScore 4 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically takes over 1 month to reply

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4.0

All reviews

(4,564)

744 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cardmarket is protecting scammers and…

Cardmarket is protecting scammers and hiding negative feedback. I paid for my cards, but the seller keeps lying, refuses to provide tracking information, and continues selling items to other people.

When I contacted support for help, they completely ignored the issue. To make matters worse, they are actively hiding negative reviews (like one from another buyer stating the seller shipped two weeks late and gave false information) to keep this dishonest seller's reputation artificially inflated.

Do not trust this platform or their sellers. They do not protect buyers.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Cardmarket is actually great!

Recently started my 4th homecoming to MTG and needed a decent bunch of cards for several of new decks. Never before I used Cardmarket or other trading services. And live far away in EU on the island. So what I want to say is my experience with Cardmarket was pretty amazing. Not a single nitpick regarding any of my 8 purchases. To my surprise I have never waited more than a month for a card arrival either (merchants were across the whole EU: Spain, France, Germany, Czech Republic, Poland...) Overall just wanted to say my thanks for the great service. The only nuance I don't like but at the same time I kinda understand is a complicated payment system. There is a bank transfer and Paypal, and Paypal has quite a big fee here, so it's better to use a bank transfer, which takes a time... please add more options, maybe like Skrill or Revolut.

31 August 2026
Unprompted review
Rated 4 out of 5 stars

Cardmarket

This is number one Site to buy and sell TCG for me personally.
There are only a tiny amount of bad apples that do scam or try to deceive customers.
If you are aware of this and know how to avoid it you get a great experience.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Great support and service

Great support and service

Have been using Cardmarket for a few years now and it's such an easy to use website with great features and loads of sellers which make buying and selling cards super easy.

Have only had a few issues with orders and sellers but support is always helpful and finds an agreeable solution. Great resource!

27 August 2026
Unprompted review
Rated 5 out of 5 stars

I have been using card market for over…

I have been using card market for over 10 years now for my hobby and trading for my decks.
In those years only very rarely there was some issue and if there was they always are helpful and normally provide very good service.

6 January 2026
Unprompted review
Rated 1 out of 5 stars

My first time using this app

My first time using this app, I wait for the money to register on my account and out of nowhere I get it returned. I cannot use a VISA (because that just doesn´t exist as an option for some reason) so I do the bank transfer cuz I also don´t wanna pay more than I have to already. And to top it all off I basically just lost 13 euros for absolutely nothing. Had a much better experience buying off ebay, recommend using something else.

19 August 2026
Unprompted review
Rated 1 out of 5 stars

German scammers on Cardmarket and zero support from cardmarket!

Bought a card worth 399 euros from a German with 14k+ sales and the card was received in LP condition and not NM. I explained my case to support, but it was closed when I said that the card was received and I gave the seller 2/5*. Can't recommend cardmarket in any way at all. Their support is 0/5 * and their German sellers are outright scammers. Now I am left with a card worth 50 euros and not 400:(

18 August 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

Received very amazing support from the cardmarket team. Will certainly keep picking cardmarket over other platforms for purchases as well as selling :)

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service, on hundreds of orders just a very few problems with sellers and always solved by cardmarket when needed and very fast. They protect you from scams and bad vendors the site is absolutely secure.

17 August 2026
Unprompted review
Rated 1 out of 5 stars

card manipulation

card manipulation they put HP and damaged sales between the NM cards and make that card's monthly average price... so its impossible to seel NM cards to people who look here bc the price gets manipulated by the lower sales

15 August 2026
Unprompted review
Rated 1 out of 5 stars

Cardmarket has shipping option of…

Cardmarket has shipping option of tracked letter.

These have been outlawed since the start of the year.

If a letter is lost you will not be compensate by the post office and neither you will be by cardmarket.

Either cardmarket steps up and accepts to full compensation on lost cards or it should be investigated by scamming buyers and sellers under an illegal business practice

14 August 2026
Unprompted review

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