I love the designs from Caratlane. It offers beautiful affordable jewellery pieces with awesome discounts. I have done a monthly plan with Caratlane with the help of one of the sales representative Uz... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sushma was a wonderful customer service personnel! She got back with responses very quickly and was able to show me the product without any stress. I appreciate her attention to detail and her being s... See more
Company replied
Very good collection.. online team is so helful to get orders done quicker. Sushma is a senior consultant at carat lane and she is super quick with the response for your queries and shopping. Thank yo... See more
Company replied
I had really great experience buying jewelry at CaratLane. The best part is now they have option to customize the lengths of different jewelry which was not that flexible last year. Customer service i... See more
Company replied
Company details
Contact info
580 5th Avenue, Suite 523, 10036, New York, United States
- +18449222728
- contactus@caratlane.us
- caratlane.us
4.5
Excellent
4k reviews
Asks customers to review
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I exchanged an earring that I bought…
I exchanged an earring that I bought earlier and got the same earrings. I didnot get full amount to exchange as other stores so I kind of lost some money there. Won’t be shopping in Caratlane much but the guy(Hiten) who helped me with the exchange process was good about explaining and placing the replacement order. Thank you
22 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Anchal
Anchal.
Good professional support with query and help with tracking number in timely manner.
21 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
Thank you so much for leaving us a 5-star review!
We are delighted to hear that our support team was able to assist you promptly with your query and tracking details. Providing quick, reliable, and helpful service is always our top priority.
We truly appreciate your feedback and look forward to serving you again soon!
Purchased this for my sister
Purchased this for my sister. And the matching pendant. Such a lovely combo.
21 July 2025
Unprompted review
Reply from CaratLane - A Tata Product
We are so happy to hear that you found the combination lovely! We appreciate your kind words.
Nice and many options
20 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're so glad to hear you appreciate the variety and options we offer. Thank you for taking the time to share your positive feedback!
On line experience was great and…
On line experience was great and virtual support was good. our Bracelet got delivered earlier than the promise date.
12 July 2026
Reply from CaratLane - A Tata Product
We're so happy to hear you had a great online experience and that our virtual support was helpful! We're also glad your bracelet arrived early.
Reply from CaratLane - A Tata Product
We're so pleased to hear that you received your order quickly and are happy with the quality of the product. Thank you for your wonderful feedback!
I bought a pair of earrings as a gift
I bought a pair of earrings as a gift. Did not arrive within the date ranges provided by you. And came much after the birthday. So, had to buy another gift for the birthday.
7 July 2026
Reply from CaratLane - A Tata Product
We are truly sorry the earrings did not arrive in time for the birthday. We understand how frustrating delayed deliveries are, especially for gifts. We are reviewing our shipping processes to prevent this from happening again.
had a great experience with this…
had a great experience with this company. The product arrived on time and was exactly as described. The quality exceeded my expectations, and the customer service was friendly and helpful whenever I had questions. The ordering process was smooth, and I would definitely recommend this company to others. Thank you for the excellent service
3 July 2026
Reply from CaratLane - A Tata Product
We are so happy to hear you had such a great experience with us! It's wonderful to know our product met your expectations and that our customer service was helpful. We truly appreciate your kind words and recommendation.
Customer service at caratlane is…
Customer service at caratlane is phenomenal. I was helped by Swetha for my order, she answered all my queries with so much patience and provided all the necessary assistance i needed. I had great experience.
18 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so glad to hear that you had such a positive experience with our customer service. We always strive to provide helpful and patient assistance, and we appreciate you taking the time to share your feedback.
Reply from CaratLane - A Tata Product
We are concerned to hear about your experience with our team. We are actively reviewing our training processes to ensure our staff are fully informed and consistent in their communication.
Amazing customer service and beautiful collections
Amazing customer service and easy return or replacements
17 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're so happy to hear that our customer service and return process met your expectations! Thank you for your kind words.
Reply from CaratLane - A Tata Product
We're so happy to hear that our customer service and process met your expectations! Thank you for your kind words.
making was so good and very prominent…
making was so good and very prominent shipping. very good customer service. over all love it
16 March 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're so happy to hear you enjoyed your purchase and that our shipping was prominent! It's wonderful to know our customer service met your expectations. Thank you for your kind words!
Dainty Designs made to perfection
Every design i own from caratlane is made to perfection. The carftmanship is amazing.
10 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so glad to hear you appreciate the craftsmanship of our designs. Your kind words truly mean a lot to us!
Great quality and shipping
I had to make a last minute purchase for my nieces first birthday. The shipping was very fast and the ear ring prices for infants were very reasonable.
14 August 2025
Unprompted review
Reply from CaratLane - A Tata Product
We're so happy to hear our fast shipping and reasonable prices helped with your niece's special day! Thank you for your wonderful feedback.
Very reliable and on-time delivery with…
Very reliable and on-time delivery with the best price.
7 July 2026
Reply from CaratLane - A Tata Product
We're so glad to hear you appreciate our reliable and timely delivery, along with our pricing!
Professional customer service
Thank you Devadharshini and the customer service team for taking accountability of the interdepartmental communication gap about a delayed order shipment and resolving the issue promptly and professionally. Good customer service strengthens goodwill and helps retain repeat clients - thanks for building my trust in Caratlane's customer service.
6 July 2026
Reply from CaratLane - A Tata Product
We are so pleased to hear that our team was able to resolve the issue with your delayed order shipment promptly and professionally. Building and maintaining your trust in our service is incredibly important to us. We truly value your feedback and appreciate you recognizing our commitment to excellent customer service.
it was my pleasure to speak with Hiten
it was my pleasure to speak with Hiten. he was extremely helpful and nice on chat and phone call. he placed an order for me for something I really wanted that showed sold out and he personally called the other location to find the gift for me. it made my 50th birthday gift extra special. thank you for everything you did.
14 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so happy to hear that our team member was able to make your 50th birthday extra special by helping you find the gift you wanted! We appreciate you sharing your positive experience.
The product was delivered on time and…
The product was delivered on time and of very quality.
14 December 2025
Unprompted review
Reply from CaratLane - A Tata Product
We're delighted to hear that your product arrived on time and that you're pleased with its quality. Thank you for your wonderful feedback!
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