Canopy Reviews 

easy to use and very straight forward

Leah deserves a promotion!!

I cannot thank Leah enough for the incredible support she gave me. Her customer service was exceptional from beginning to end. She was kind, patient, helpful and made sure I was able to complete everything that needed to be done.

What meant the most was how graciously understanding she was about my neurodivergence. She made me feel completely at ease, never rushed or judged, and went above and beyond to help me.

Leah is genuinely a wonderful human being, both inside and out, and an absolute credit to Canopy Rent. I honestly wish I could send her flowers to thank her, but writing this review is the next best thing. She deserves every bit of recognition and, quite frankly, a promotion.

They’re having a technical fault at the moment which was confusing me so much last night as I couldn’t upload my proof of address - however I called first thing this morning and Leah answered my call and calmly talked me through what was happening, fixed my problem and went above & beyond by recommending further checks I could add for my lettings agent to see, and also approved my checks there and then as she was aware I’d been waiting to upload details due to their fault. I left the call feeling so resolved & her phone manner was excellent. What a queen! 👑

Telephone services need people like Leah, cool calm collected & genuine care for the person she’s speaking to. Thanks again!

simplified and straightforward questions, making it ideal for the present purpose.

I was trying to be a guarantor for my daughter. Why do I have to produce my pension offer letter? (What ever that is) I spent 2days trying to find and up load relevant documents. I sent a bank statement showing enough money to cover a years worth of rent, but that was still not acceptable. Previously when I have acted as guarantor , I have had to just fill in a form, promising to cover any missed payments. This company claims its aim is to provide a seamless service. Who for?!

Excellent work by Erin and timely assistance paired with great interface and functionality of the Canopy tool have been truly helpful to submit the reference checks. Thanks very much!

Lovely ,Very friendly and easy approach

Was asked to be the guarantor for a rental agreement for my daughter. Canopy dont seem to realise that people who retire like myself may have modest pension income but essentially run down savings/assets including of course income from them. Their process relies on regular income like a salary only it would seem! Have had some ridiculous feedback from my income references (this is after providing bank statements, pensions, annuity and savings statements) and the process is hugely intrusive and rigid. All for 600 pounds a month rent!
Full access to your bank records ('open banking') is what they seem to want. Yet another demand this morning! Agents need to use somebody else not this terrible 'service'.

I called Canopy with a query, and Leah was kind, understanding, and incredibly helpful. Great service and a lovely person to talk to!

Leah was extremely helpful and solved the issue very quick!

So bad - flabbergasting !
So I have a perfect score on Experian and they tell me that “I may be at risk of not paying my rent due to my credit score, unless I pay for their credit score service”.
This is literally blackmail and providing misleading statements to the landlords.
Their UX is the worst ever, inflexible, does not accommodate to input bonuses or any other source of income, like wtf this is so ill conceived.
They don’t even have a customer service address or number, that tells you a lot…

I spoke with Katy and she was extremely helpful and pleasant and took care of my issue.Thank you so much.

Worst experience ever - Lost a flat because of them
I had (sadly) to use CanopyRent for referencing - their process was super slow (why does it take 3 days to process a simple employer reference) and they could not process correctly my income so it kept failing (like they cannot do a number x 12, seems too complex for them, or understand the concept of gross vs. net salary), in spite of me uploading payslips, open banking, and full HMRC summary - like I never interacted with something so inflexible and people so lazy and just clueless on the other side - I can't wait for them to be replaced by AI

Was super easy to use, Was going to give it 4 stars when running into one issue with one refernce, But Erin from customer support was super helpful and sorted the few issues I had :)

Awful Awful awful. The whole verification process is just short of bullying. I have never experienced anything this bad. Non stop emails, information requested is far beyond "need to share" basis.
There's a limit to what you legally alowed to request. My enhanced background check didn't need that much information. And never ending emails and aggressive approach for information is just Not ok.)and im not even a tenant.

Leah was great, we had a query and it got resolved quickly and efficiently, would highly recommend

It simple and friendly form to fill.