My parcel was lost in transit so the company did its best to remedy the situation as quickly as possible. Very good customer service. They gave me a great offer of a full refund plus a £30 voucher o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely! Here’s a polished version that keeps your warm, genuine tone while making the review flow better: Peter from CAINTÈ was extremely helpful and quick to assist with my customer servic... See more
Company replied
Caintè jewellery is beautiful, practical, and of a very high quality. We did however have a few problems with receiving our order, specifically on the part of the courier. Sarah at Caintè was ext... See more
Company replied
I ordered a ring and on arrival it was too big ( I think sizing is generous ). I contacted the help email who went over and above to help me get an exchanged ring in time for my holiday even giving... See more
Company replied
Company details
Written by the company
Premium watches & jewelry. Copenhagen based.
Contact info
Hindegade 6, 1303, København K, Denmark
- info@cainte.com
- cainte.com
4.0
Great
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Annika was so nice and accommodating
Annika was so nice and accommodating! Really great customer service and communications! And very fast responses.
23 July 2026
Unprompted review
Reply from CAINTÈ
Hi Michelle
Thank you very much for your kind review! 🤍
I'm so pleased to hear that you had a positive experience with our customer service. Your feedback is greatly appreciated, and I'm glad I could assist you.
Thank you for choosing CAINTÈ.
Kind regards,
Annika from CAINTÈ
Great customer service
Great customer service. Annika Was really helpful and sorted out my issue for me. Thanks very much!
21 July 2026
Unprompted review
Reply from CAINTÈ
Hei George,
Thank you so much for your kind 5-star review.
We're thrilled to hear that Annika was able to help and resolve your issue. We'll be sure to pass your lovely feedback on to her, it will mean a lot.
Thank you for choosing CAINTÈ. We truly appreciate your support and hope you enjoy your jewellery.
Have a great day.
Best regards,
Sarah Stefanie
Experienced a couple of hiccups after…
Experienced a couple of hiccups after placing my order, but the Cainte team was super quick to correct the mistake and even gifted me a complimentary piece of jewelry! This is my second time ordering from them, and I will definitely order again!
21 July 2026
Unprompted review
Reply from CAINTÈ
Hei Helene,
Thank you so much for taking the time to leave us a 5-star review.
We're sorry to hear there were a few hiccups with your order, but we're delighted that our team was able to resolve everything quickly and leave you with a positive experience.
Thank you for choosing CAINTÈ again. Your continued support means a great deal to us, and we look forward to serving you again in the future.
Have a lovely day.
Best regards,
Sarah Stefanie
Great support team
Annika from the support team was super responsive, helpful and provided immediate alternative solutions to a delivery issue. 100% satisfied.
21 July 2026
Unprompted review
Reply from CAINTÈ
Hei Diane,
Thank you so much for your fantastic 5-star review.
We're delighted to hear that Annika was able to assist you quickly and provide a solution that worked for you. Providing helpful and responsive support is something we strive for every day, so it's wonderful to know you were 100% satisfied.
We truly appreciate your support and hope you enjoy your CAINTÈ piece.
Have a lovely day.
Best regards,
Sarah Stefanie
Reply from CAINTÈ
Hei Olivia,
Thank you for your lovely 5-star review.
It means a lot to hear that Annika made such a positive impression. We'll make sure your kind words are shared with her, she'll be delighted to hear them.
Thank you for choosing CAINTÈ. We hope you love your jewellery and look forward to welcoming you back in the future.
Have a great day.
Best regards,
Sarah Stefanie
Didn’t have enough time to collect the…
Didn’t have enough time to collect the bracelet and they sent it again free of charge:) very happy
20 July 2026
Unprompted review
Reply from CAINTÈ
Hei Táňa,
Thank you for taking the time to leave us a 5-star review.
We're really pleased we could help and get your bracelet on its way to you. Knowing that you're happy with both the outcome and our service means a lot to our team.
We truly appreciate your support and hope you enjoy wearing your new bracelet.
Have a lovely day.
Best regards,
Sarah Stefanie
It was easy to initiate an exchange and…
It was easy to initiate an exchange and the staff was really really helpful and quick to answer!! Nice jewellery and really nice staff!
17 July 2026
Unprompted review
Reply from CAINTÈ
Hei Jibran,
Thank you so much for your wonderful 5-star review.
We're so happy to hear that you found the exchange process easy and that our team was able to help you quickly. Your kind words about both our jewellery and our customer service truly mean a lot to us.
Thank you for your support, and we hope you enjoy your new piece.
Have a lovely day.
Best regards,
Sarah Stefanie
Quality of items is horrible
Quality of items is horrible. Looks like a Shein item. Does not match photographs. Customer service is AI generated and doesn't address your problem. Refund policy is terrible as you have to pay shipping costs, which isn't fair when the items are very misleading. Very overpriced given the quality. For $100 plus an item, I am expecting something decent. Even the responses to these reviews are basically copy pasted, probably AI too.
17 July 2026
Unprompted review
Reply from CAINTÈ
Hi Mariyetta,
Thank you for taking the time to share your feedback.
I'm very sorry to hear that the jewellery didn't meet your expectations. From what you've described, that doesn't sound right, and I'd really like the opportunity to look into it for you.
I've also replied to your email and asked if you could send us a few photos of the pieces you received. This will allow us to compare them with our product images and investigate whether there's an issue.
If the items aren't what you expected, I'd be more than happy to arrange a free return for you. If you prefer, I'd also be happy to help you exchange them for other pieces that you might like better.
I hope we'll have the opportunity to make this right for you.
Kind regards,
Annika from CAINTÈ
Great customer service
I haven't received my package yet, but the costumer service is on point. I had made a typo with my email address and they fixed it within a 48 hours.
18 July 2026
Unprompted review
Reply from CAINTÈ
Hi Ruben
Thank you so much for taking the time to leave us a review 🤍
We're so happy to hear that you had a positive experience with our customer service. Mistakes like a typo in an email address can happen, and we're glad we could get it sorted for you quickly.
We hope your order arrives very soon, and that you love your new CAINTÈ pieces!
Kind regards,
Annika from CAINTÈ
Very poor customer service - All AI
I ordered a bracelet. I have no updates yet about my order. I keep receiving automatic messages from an AI stating she is Lisa. It's been really disappointing and I might need to take further action as the days keep passing and I still don't hear anything. Very poor customer service, really disappointing. I would really like a human being to assist me, but it's being impossible.
11 July 2026
Unprompted review
Reply from CAINTÈ
Hei Angel,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that you've been disappointed with your experience.
We understand how frustrating it can be to wait for an order and not receive the update you were hoping for. We have now responded to your email with an update regarding your order.
We'd also like to clarify that our AI assistant only sends an initial acknowledgement to confirm that we've received a customer's enquiry. Every enquiry is then reviewed and handled by a member of our support team.
Your bracelet is a pre-order item, with an estimated dispatch date of around 25 July, as stated on the product page when the order was placed.
We appreciate your feedback and hope we'll have the opportunity to provide you with a better experience.
Best regards,
Sarah Stefanie
Superb customer support
My experience with Cainte customer support was extraordinary. Just the best. They resolved my questions and queries swiftly and honoured the welcome discount code I forgot to apply at checkout in retrospect. It’s this sort of communication and service that builds positive trust in a brand and I will be returning as a customer in the future. Thank you so much. Natalie xx
15 July 2026
Unprompted review
Reply from CAINTÈ
Hei Natalie,
Thank you so much for your wonderful review and for your kind words.
We're delighted to hear that you had such a positive experience with our customer support team. Providing helpful, fair, and personal service is something we truly value, so it's great to know we were able to assist with your order.
Your support means a great deal to us, and we're so happy to hear you'll be shopping with us again.
We look forward to welcoming you back to CAINTÈ.
Have a lovely weekend.
Best regards,
Stefanie
The Consumer service is very Kind and…
The Consumer service is very Kind and helpful. I received my ring and its Perfect !!!!
20 June 2026
Unprompted review
Reply from CAINTÈ
Hei Noemie,
Thank you so much for your wonderful review and kind words.
We're so happy to hear that you had a great experience with our customer service and that you love your new ring. It truly means a lot to us.
Thank you for choosing CAINTÈ, and we hope you enjoy wearing your ring for many years to come.
Have a lovely summer.
Best regards,
Sarah Stefanie
My order got sent back to Cainte and…
My order got sent back to Cainte and they were brilliant and quick at making sure the issue was sorted and I got my order sent back to me. Really happy with their service!
11 July 2026
Unprompted review
Reply from CAINTÈ
Hei Lauren,
Thank you so much for your wonderful review.
We're delighted to hear that our team was able to resolve the issue quickly and get your order back on its way to you. Providing a smooth and helpful experience is always our goal, so it's great to know you were happy with the service you received.
Thank you for choosing CAINTÈ. We truly appreciate your support and hope you love your new pieces.
Have a beautiful day.
Best regards,
Stefanie
I couldn’t have asked for better service
I honestly couldn’t have asked for better customer service from CAINTÈ.
My watch unfortunately stopped working, so I got in touch with their support team. Sarah replied quickly and made the whole process so easy. She arranged for a replacement to be sent out straight away and even upgraded it to express shipping at no extra cost, which was a really nice touch.
She kept me updated throughout and was genuinely friendly and helpful from start to finish. It’s refreshing to deal with someone who actually cares about getting things sorted rather than making you jump through hoops.
Every company can have the odd issue with a product, but it’s how they deal with it that really matters. CAINTÈ and Sarah couldn’t have handled it any better.
I’m really happy with my replacement watch and the service I received. Thanks again, Sarah!
10 July 2026
Unprompted review
Reply from CAINTÈ
Hei Luke,
Thank you so much for taking the time to share such a thoughtful review.
We're sorry that you experienced an issue with your watch, but we're delighted to hear that Sarah was able to make the replacement process as smooth and straightforward as possible. We'll be sure to pass along your kind words to her, they'll mean a great deal.
We truly appreciate your understanding that, while issues can occasionally happen, it's how we resolve them that matters most. Providing the best possible support is something we care deeply about.
Thank you for your trust in CAINTÈ. We hope you enjoy your new watch, and we look forward to welcoming you back in the future.
Have a lovely day.
Best regards,
Stefanie
Amazing Customer Service
Sarah was so helpful in resolving an issue with the courier! She provided me with options and was quick with responding. Thank you Sarah for your amazing customer service, it’s greatly appreciated!
10 July 2026
Unprompted review
Reply from CAINTÈ
Hei Taybah,
Thank you so much for your wonderful review and the beautiful 5 stars.
We're delighted to hear that Sarah was able to help resolve the issue with the courier and provide you with a smooth experience. We'll be sure to pass your kind words along to her, as we know she'll really appreciate them.
Thank you for choosing CAINTÈ. We truly appreciate your support and hope you enjoy your new piece for many years to come.
Have a lovely day.
Best regards,
Stefanie
Exchange
It was easier then I thought and the team help me really well with everything. Wich I appreciate a lot, thanks again.
15 June 2026
Unprompted review
Reply from CAINTÈ
Hei Shreya,
Thank you so much for your wonderful 5-star review! We're delighted to hear that your exchange turned out to be even easier than you expected.
Our team always aims to make the process as simple and hassle-free as possible, so it's lovely to know we could help you every step of the way. Thank you for your kind words and for choosing CAINTÈ.
We truly appreciate your support and hope you enjoy your jewellery.
Have a lovely day.
Best regards,
Sarah Stefanie
I just love their products
I just love their products. When I had to return a ring because it didn’t fit well, the communication was very fast and very supportive. Just made a new order and if something is wrong I know everything will be fine.
1 July 2026
Unprompted review
Reply from CAINTÈ
Hei D.,
Thank you so much for your amazing 5-star review! It means the world to us to hear that you love our products and had such a positive experience with our team.
We're so glad we could make your ring return as smooth and stress-free as possible. Knowing that you felt supported throughout the process and felt confident enough to place another order is the biggest compliment we could receive.
Thank you for your trust and continued support. We can't wait for you to receive your new CAINTÈ pieces, and if you ever need anything, we'll always be here to help.
Have a lovely day.
Best regards,
Sarah Stefanie
Great experience
Unfortunately, my parcel got lost in the mail, but customer service replied quite quickly and provided me a complete replacement of my order. The replies were sometimes a bit slow, but the service was perfect and the rings are beautiful. I definitely recommend.
30 June 2026
Unprompted review
Reply from CAINTÈ
Hei Juliette,
Thank you so much for your fantastic 5-star review! We really appreciate you taking the time to share your experience.
We're so sorry that your original parcel was lost in transit, but we're delighted to hear that our team was able to get a replacement arranged for you. We also appreciate your honest feedback regarding our response times. While we've been experiencing a particularly busy period, we're always working to respond as quickly as possible.
Most importantly, we're thrilled that you love your rings! Thank you for your recommendation and for choosing CAINTÈ. We hope you enjoy your jewellery for years to come.
Have a wonderful day.
Best regards,
Sarah Stefanie
I had an outstanding customer service
I had an outstanding customer service experience with Sarah. From the very beginning, she was incredibly warm, kind, and genuinely caring in her communication, making me feel valued as a customer.
She understood my situation immediately and resolved it quickly and efficiently, exceeding my expectations. What could have been a stressful experience turned into a seamless one thanks to her professionalism, empathy, and proactive approach. Sarah truly went above and beyond, and her exceptional customer care deserves recognition. Thank you for providing such a high standard of service! Thank you! :)
30 June 2026
Unprompted review
Reply from CAINTÈ
Hei Priscilla,
Thank you so much for your incredible 5-star review. We're truly grateful that you took the time to share such thoughtful feedback.
It means so much to hear that Sarah was able to make your experience a positive one. We believe every customer deserves to feel heard and supported, so knowing that her care, empathy, and dedication made a difference is incredibly rewarding. We'll make sure your kind words are shared with her, they'll absolutely make her day.
Thank you again for your trust and support. We hope you enjoy your CAINTÈ pieces, and we're always here if you ever need us.
Have a wonderful day.
Best regards,
Annika
Great customer service and product
Was initially hesitant to buy from Cainté as I saw some negative reviews regarding customer service. But from my experience they have some of the best customer service I’ve seen. I had one issue that was not any fault of Cainté themselves, and they still responded and took action very quickly, resolving the issue and going above and beyond.
Lisa and Sarah were especially helpful, thank you!
The quality of the products themselves are great and better than other products at a similair price range.
30 June 2026
Unprompted review
Reply from CAINTÈ
Hei Flynn,
Thank you so much for your amazing 5-star review. It truly means a lot to us that you took the time to share your experience.
We're especially grateful that you gave us a chance despite your initial hesitation. It means so much to hear that our team was able to turn your experience into a positive one by resolving the issue quickly and going the extra mile. We'll be sure to pass your kind words on to Lisa and Sarah, they'll be delighted to read them.
We're also thrilled that you're happy with the quality of your CAINTÈ pieces. Your support and recommendation mean the world to us, and we hope you enjoy your jewellery for many years to come.
Have an amazing day.
Best regards,
Sarah Stefanie
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