Do not deal with get-dustapro
I am writing my to express my complete disgust and frustration with the way Dustapro handle refunds.
I have complied with all requirements for the return of the goods and have made repeated attempts to obtain my refund. I have now sent 20 follow up emails despite being assured that my money would be refunded.
I am still waiting.
This is completely unacceptable. I should not have to repeatedly chase a company for money that I am owed, particularly after I was specifically assured that the refund would be processed.
I have worked work in a financial institution and understand that refunds do not take an unreasonable amount of time to process. The ongoing delay, combined with the complete lack of communication from DUSTAPRO, is extremely disappointing and has seriously damaged my confidence in your business.
I have now escalated this matter with the Australian Financial Complaints Authority (AFCA) as well as lodging a dispute with my financial institution.
At this point, I have exhausted my patience and my willingness to continue attempting to resolve this matter through repeated emails that are simply ignored.
I require my outstanding refund to be processed immediately.
If this matter is not resolved without any further delay, I will be proceeding with negative reviews of my experience with DUSTAPRO across your social media platforms, advertising pages and relevant review sites, so that other consumers can make an informed decision about whether they wish to deal with your company.
I will ensure that any reviews I leave accurately reflect my experience, including the repeated unanswered emails, the assurance that my refund would be processed, and the continued delay in receiving money that I am owed.
I have given DUSTAPRO more than enough opportunity to resolve this matter professionally. I now expect action rather than another assurance or further delay.
Process my refund WITHOUT FURTHER DELAY and provide written confirmation once the funds have been returned.