No support when things go wrong!
Spent over £400 on orders only for multiple parcels to get damaged and therefore lost! Total lack of support from Thrift, no phone number or live chat. All you can do is email and you get an automated response back saying you'll get a reply within 18 working days! Really poor customer service and I'll likely have to do a chargeback with my bank to get the money back as I can't afford to wait nearly a month for a response.
Reply from Thrift+
Hi Kelly,
Thank you for bringing this to our attention, and we are so sorry to hear of your disappointing experience.
As a small customer support team handling a high volume of enquiries, our response times can occasionally backlog, but we know that an automated wait time is never what you want to see when something goes wrong.
We can confirm that members of our support team have now been in touch with you directly to provide updates and process compensation where appropriate.
We sincerely apologise for the initial delay in getting this resolved for you.
Best wishes,
Thrift+ 💚