Alexander Finn

I ordered more than $17,000 worth of jewelry from this company. Over the course of nine weeks, I repeatedly had to contact them just to get updates on my order. Despite numerous follow-ups, they never delivered the merchandise and ultimately admitted they have no idea where my order is.

This level of customer service is completely unacceptable, especially for an order of this size. The lack of communication, accountability, and professionalism has been extremely disappointing. I cannot recommend doing business with a company that handles customers and high-value orders this way.