Called up as a prospect customer for…
Called up as a prospect customer for some "easy" information, spoke to someone in sales who unfortunately was not able to answer my question.
I was passed around from pillar to post to confirm if CGNat IP leasing was used or if it was just Dynamic.
Prior to the call I found conflicting information, this triggered the call, several agents not able to confirm this.
Requested escalation or a case to be raised to a department that would be able to provide me this information, but I was met with pushback from their agents.
When I finally spoke to the manager, they eventually managed to get the information requested, when requesting for the call recording I was placed on yet another hold where the manager ended the call on me.
I was on the phone for over an hour.
This has to be a joke, I will also be sending an email across to their head office as clearly there are several issues with their customer service and technical support team.
Reply from Virgin Media
Hi Dean, thank you for your feedback and sorry to hear that your experience trying to find more information about IP leasing was disappointing. We appreciate you taking the time to share your experience, as feedback like this helps us identify where improvements are needed.