Comercial Lluis Rosquellas

Avoid Enterprise Rent-A-Car at Zurich Airport at all costs.

This has been, without question, the worst car rental experience I have ever had.

After returning the vehicle, I was accused of causing damage that I firmly dispute. I immediately provided timestamped photographs, a detailed timeline, and all the evidence available to support my position. Despite this, my claim was rejected.

What is most concerning is that I repeatedly asked Enterprise to provide objective evidence proving that the damage occurred while the vehicle was in my possession. They did not provide the evidence I requested. Instead, they simply maintained their position and closed the case.

As a customer, I expected a fair and transparent investigation based on verifiable facts. Instead, I received generic responses without addressing the key questions I raised.

If you decide to rent a car here, please protect yourself:

* Take hundreds of high-resolution photos before leaving the parking area.
* Record a complete 360° video of the vehicle.
* Photograph every wheel, bumper, door edge, roof, windshield, mirrors and interior.
* Repeat the entire process immediately before returning the vehicle.
* Keep all timestamps, GPS records and documents.

Without this level of documentation, you may find yourself in the same situation I experienced.

Customer trust should be built on transparency and evidence. Unfortunately, that was not my experience with Enterprise at Zurich Airport.

Until this matter is handled fairly and supported by objective evidence, I cannot recommend this location to anyone. There are many other rental companies at Zurich Airport that deserve your business far more than this one.

I hope this review helps other travellers avoid going through the same stressful experience.

I strongly advise anyone considering renting from this company to think twice.

My experience has been extremely disappointing. After returning the vehicle, I was held responsible for damage that I firmly dispute. I have provided timestamped photographs, detailed timelines, and all the evidence available to demonstrate my position. In contrast, I repeatedly asked the company to provide objective evidence proving that the damage occurred while the vehicle was in my possession, but no such evidence was provided.

Instead of conducting what I believe to be a fair and transparent investigation, my claim was rejected without addressing the key points I raised or supplying the documentation I requested.

As a customer, I expected a professional review based on facts, not assumptions. Unfortunately, that was not my experience.

If you rent from this company, I strongly recommend:

* Take high-resolution photos and videos of every panel, wheel, and window before leaving the parking area.
* Repeat the same process immediately before returning the vehicle.
* Keep all timestamps, GPS records, and any other documentation.
* Never assume that your evidence will be enough unless every detail is documented.

I sincerely hope no other customer has to go through what I have experienced. Until this matter is resolved fairly and transparently, I cannot recommend this company. There are many other rental companies that value evidence, transparency, and customer trust far more than what I experienced here.

No rent a car with this company!!

I strongly advise anyone considering renting from this company to think twice.

My experience has been extremely disappointing. After returning the vehicle, I was held responsible for damage that I firmly dispute. I have provided timestamped photographs, detailed timelines, and all the evidence available to demonstrate my position. In contrast, I repeatedly asked the company to provide objective evidence proving that the damage occurred while the vehicle was in my possession, but no such evidence was provided.

Instead of conducting what I believe to be a fair and transparent investigation, my claim was rejected without addressing the key points I raised or supplying the documentation I requested.

As a customer, I expected a professional review based on facts, not assumptions. Unfortunately, that was not my experience.

If you rent from this company, I strongly recommend:

* Take high-resolution photos and videos of every panel, wheel, and window before leaving the parking area.
* Repeat the same process immediately before returning the vehicle.
* Keep all timestamps, GPS records, and any other documentation.
* Never assume that your evidence will be enough unless every detail is documented.

I sincerely hope no other customer has to go through what I have experienced. Until this matter is resolved fairly and transparently, I cannot recommend this company. There are many other rental companies that value evidence, transparency, and customer trust far more than what I experienced here.