Poor customer service designed to delay…
Poor customer service designed to delay past your ability to get a refund! Achingly poor. Potential renters abandoned the overly invasive applications…was told by RentRedi that I could write my own applications, like that wasn’t what I went to them for 😹 Save your sanity and time and look elsewhere for help with renters!
Reply from RentRedi
Thank you for sharing this feedback, and we're sorry to hear the experience felt this frustrating. We want every landlord to feel supported, so this isn't what we want you walking away with.
We want to clarify that RentRedi gives landlords built-in application templates ready to use right away, along with the option to customize those templates or build your own from scratch. It's meant to be flexible either way, so if that wasn't clear when you were setting things up, our team is happy to walk through it with you.
We also want to be direct: we pride ourselves on providing top-notch customer service, and we would never intentionally delay anything for our customers. If something felt off with the timing on your end, we'd like to understand exactly what happened.
If you haven't already, please reach out through our 24/7 live chat so we can look into your specific account and the refund timing you mentioned. We'd like to understand exactly what happened there. Thank you again for taking the time to share your experience and letting us have the chance to rectify any outstanding questions or concerns.