I tried to create an account using…
I tried to create an account using their app. I used my passport which was photographed and scanned by their app. Then I successfully recorded a video of myself, which the app accepted. I was then told they couldn't verify me, and to contact customer services. Their customer service replied with an arrogant and dismissive email reaffirming that they couldn't verify me and couldn't give further details. So I am making a Subject Access Request for those details. Their customer service really don't care, and are currently refusing my Subject Access Request, saying they have legal duties:
"We unfortunately cannot specify what information may have been used in our decision. This is to protect our internal security policies that are in line with our legal obligation to perform due diligence on our customers."