Matthew

After negotiating the Service Centre’s recorded voice menu, it didn’t take too long for a real human to become available; this person gave good polite and all round service answering my queries and dealing with my various requests.

I have found this company to be polite and helpful when dealing with their customer facing service team.

Good Customer Service facing Help/Service Centre; direct telephone calls are swiftly answered by a human being instead of having to go through the usual multiple choice button pressing to try and get through to the right dept, no long waits to actually move up the queue to get to speak to someone! No robots, no screen “pop up” or “chat bot”messages like “Can I help you?” etc;
these usually don’t manage to help you!
It’s refreshingly straight forward deal with Octopus.