MN

Michael Norton

United Kingdom

Reviews

Review of Piratemania

Review of Techinthebasket.com


Rated 1 out of 5 stars

Wrong mobile phone sent.

Wrong mobile phone sent.
At first no reply from customer service.
Then they replied to my Trustpilot review claiming my correct mobile phone had been delivered. Completely untrue. I have paid, returned the wrong phone as instructed and I now have no phone. Clearly this company cannot be trusted.

11 June 2026
Unprompted review

Review of Techinthebasket.com


Rated 1 out of 5 stars

Wrong mobile phone sent

Wrong mobile phone sent, no replies to emails.
Customer Service cannot get any worse than this.

25 May 2026

Reply from Techinthebasket.com

Dear Customer,
I completely understand your initial frustration. Receiving the incorrect mobile phone and then facing small delays in our email responses is absolutely not the standard of service we aim for, and I apologize for the stress this caused.

I am very glad our team was able to connect with you already to get this fully resolved, and that the correct device has now been delivered to you.

We have since identified the issue that caused your emails to be missed and are updating our inbox management system to ensure it does not happen to anyone else. We deeply appreciate your patience while we worked together to sort this out.

Thank You,
TechintheBasket