Sam Farah

SCAM ALERT: Do NOT book with BudgetAir – They cost me +£900 and lied about my flight

I am writing this to warn absolutely everyone: PLEASE AVOID BOOKING WITH BUDGETAIR. This company is either incompetent or outright fraudulent.

Here is what happened to me:

I purchased 2 flight tickets with BudgetAir to come to London. Less than 24 hours before my departure, I received an email from BudgetAir stating that my flight had been cancelled. The email explicitly said there were no alternative options available and that I would receive a full refund.

Now, BudgetAir has changed their story completely. They are now claiming that there was an option available and that I simply "didn’t show up" to board the plane. This is a blatant lie. They are also trying to wash their hands of the situation by telling me to contact AirTransat directly.

Do not let this happen to you. They will ruin your travel plans, lie about the reasons, and keep your money. Save your finances, and more importantly, save your health (the stress is unbearable). Buy your tickets elsewhere.

#BudgetAir #Scam #TravelWarning #DoNotBook

Let Me Make This Crystal Clear:
DO NOT. BOOK. WITH. BUDGETAIR.

I cannot stress this enough. If you value your money, your time, or your sanity – stay far away from this company.

I booked a flight from Montreal to London Gatwick. Everything was confirmed. I made my plans, arranged time off work, packed my bags – and then 24 HOURS BEFORE DEPARTURE, I get an email:

"Your flight has been cancelled."

That was it. No alternative flight offered. No immediate refund processed. Just a cold email and £907 of my money – GONE in a second.

I have traveled with countless online travel agencies over the years, but BudgetAir takes the crown for the absolute worst experience I have ever had. Let me save you the agony—even if I turn blind, I will never, ever book a flight using BudgetAir again.Booking number: BCA-20655967

⚠️ ABSOLUTE NIGHTMARE – BUDGETAIR STOLE £907 AND LEFT ME STRANDED

Booking: Montreal (YUL) → London Gatwick (LGW)

Rating:0/10 – ZERO STARS if I could

The Nightmare

I booked a flight from Montreal to London Gatwick through BudgetAir. Everything seemed fine until 24 hours before my departure – when I received an email informing me that my flight had been CANCELLED.

Just like that, £907 disappeared in a second. My money was gone, my travel plans were destroyed, and I was left with absolutely nothing but stress and frustration.

Still Waiting for a Refund

To this day, I have not received a single penny back. BudgetAir has my £907 and refuses to return it. Despite the cancellation being entirely their responsibility (or the airline's), they are holding onto my money with no sign of releasing it anytime soon.

The Customer Service is as bad as you can get – A Bad One

Here is the most infuriating part:
BudgetAir only responds when you post a public complaint on Trustpilot.

- 📧 Email them? Silence.
- 📞 Call them? No one answers. Multiple reports show their phone support is nearly impossible to reach
- 💬 Chat with them? Useless. Their chat offers no options to inquire about refunds.
- 🗣️ Post on Trustpilot?Suddenly they "care and promise someone will get back to you within 24 hours – but even then, it's often just empty promises.

They ignore emails, ignore phone calls, ignore you completely – unless you publicly shame them. This is a company that only acts when their reputation is threatened, not when a paying customer actually needs

I'm Not Alone – This Is Their Pattern

Unfortunately, my experience is not unique. Countless other customers report the same nightmare:

- One reviewer waited over 13 months for a refund that never came.
- Another was told a refund would take 5-10 days, then 15-20 days, then 6-8 weeks – a never-ending runaround.
- BudgetAir is rated "Poor"with a 2.3/5 rating on Trustpilot, with most reviewers unhappy with their experience, citing issues with unresponsive customer service, refund delays, and difficulties reaching anyone.
- The Better Business Bureau (BBB) investigation found that most unanswered complaints allege poor customer service and refund/exchange issues.

Bottom Line

DO NOT BOOK WITH BUDGETAIR.

Their low prices are not worth the risk. When something goes wrong – and with them, it often does – you will be left alone with no money, no flight, and no one to help you.

BudgetAir took £907 from me, cancelled my flight 24 hours before departure, and has ignored every single attempt I've made to get my money back. They only respond when publicly called out – and even then, it's just to save face, not to actually resolve anything.

Save your money. Save your sanity. Book directly with the airline or with a reputable travel agency.

Never use @BudgetAir to book flights.

Their playbook once they have your money? They hit you with this copy-paste nightmare:

“The airline has informed us that your flight has been cancelled. At this time, no alternative flights are available. We will now request a refund from the airline on your behalf... A separate email will be sent shortly.”✈️💸

#BudgetAir #TravelWarning #Scam #FlightCancelled

Booked a ticket for myself & my son to go to 🇬🇧 london , flighting from 🇨🇦 until I had an email less than 24hr b4 my flight and been told that my plane got cancelled. Received only 2 emails from budgetAir and zero of my money. More than 900£ gone