Roberto

Shocked at how seriously bereft of any desire to do ANYTHING to help customers, Westpac has definitely hit rock bottom these days and are not only useless but nasty.
Rude, disinterested staff who smirk at customers, delighted they’re going to do zero to help them. The staff do as little as possible so they can get to the end of their day and customers are just an annoying impediment to knocking off from said day.
Aspley didn’t open their door until almost 9.40 then rudely argued with complaining customers that THEIR clock said 9.30. A regular customer there said this happens all the time.

What a shame to see an organisation like Westpac run at Aspley by a trio that make Moe, Larry and Curly look like top customer service personnel.

Pathetic.

I’m sure your records mean I don’t have to repeat my story here but the service was terrible and I’ll never shop with this organisation again.

Ordered a product over two weeks ago ($ taken for it immediately) but when I thought I’d put in the wrong card number I cancelled. I re-ordered the same product (the card number HAD been correct) and it turned up a week ago. Not so for the refund. When it didn’t come back after a few days and I called, they said it was in ‘store credit’ and I’d need to request a refund - so I did. And for two weeks now every time I call back (because I still don’t have it) I get a story about how their refund process isn’t working and they're ‘in the background’ trying to fix it. So for two weeks - a company in 2026 - has no way to issue refunds because they’re ‘not working’ currently? Is that believable to anyone? This was my first and last order. I’d been warned and I should have listened.

Pathetically slow to deliver ordered items and even slower to process a refund. Was told 2-3 days, it’s now 2-3 weeks if I get it then at all. I wish I’d read the other reviews first (which are universally poor). Won’t shop there again.