Sarah B

Petdirect are such an incredible company to buy from. Absolutely game changing. Their customer service in store and online is second to none. They offer consultations for your pets and advice, I booked in one as I needed advice for my cat. They rung me a few weeks early (the day after I made the appointment) than my scheduled appointment (unfortunately I missed that call) but they followed up with the most detailed email of what to do and products to buy. When I say this is the only pet place you need to buy from I mean it - you will not get better or more comprehensive service anywhere else.

I bought an iPhone off spark in 2024, 3 weeks after purchase the phone broke, I took it back and the sales rep was so rude to me, word for word told me “there is nothing I can do for you” I had to ring up the 0800 number and complain about how sassy and rude this girl was that they told what to do and use a different sales rep which I did. They sent the 3 week old phone off and a few days later they said their technicians couldn’t find a fault and my phone was ready to pick up. I didn’t even leave the carpark before my phone blacked out and stopped working. So once again I had to send it off. By time I got my phone back it had been in the store longer than I owned it. Sales rep told me if it happens again they will replace it. I then went travelling and the whole time I had nothing but issues with my phone. My phone is not even a year old and still turns itself off and is a brick. I went to spark for a third time and they said they had to send it off for repair. When I advised that the last time I was in that store they told me they would replace it but apparently the place they send it to has to check for faults before they replace it. Which baffles me considering the last two times they couldn’t find the reason (which is news to me today they had replaced something last time because that had not been communicated to me, I was told they re-downloaded the software. So if you want to spend over $2k on a phone that doesn’t work and have no help from the store you buy it from go to spark. Otherwise take your money elsewhere.